Rated 4 out of 5 by jenjuice8 Mixed feelings about your hotel
We had to call the front desk 3 times in one night b/c the room beside us was playing very loud music and yelling (between 11pm-2am). We were surprised that such immature people were allowed to stay in such a nice hotel.
Our room was very nice and we enjoyed the uptown view.
Our check in was easy and quick.
We feel $18 a day for parking is WAY overpriced!!
We were disappointed that there wasn't an outdoor pool to enjoy.
The bed was not as comfortable as I had hoped. Maybe my expectations were high since I've heard such good things about your Heavenly Bed. My partner woke up with terrible neck pain!
August 21, 2014
Rated 4 out of 5 by RoQu Room was great, people were very courteous, food this trip was average
As far as sleep and comfort, great accomodations. Staff were very friendly and courteous as a whole, much better than the average for certain. However, room service food preparation didn't hit that high mark. Not cooked as requested, longer wait than prior visit. Other issues that just didn't make it a great event.
August 25, 2014
Rated 5 out of 5 by Repulsed Great Hotel
I stay here regularly and am always very satisfied.
August 25, 2014
Rated 5 out of 5 by JudyGF This hotel is very comfortable
The Westin Charlotte has amenities needed, a helpful and very courteous stafff in a convenient location. I also appreciate thier efforts to be eco-friendly. When I travel to Charlotte for business I'm always very comfortable here.
August 23, 2014
Rated 5 out of 5 by TF123 Helpful Staff!
I stay at this particular Westin fairly often and am probably a pretty high maintenance guest in that I'm always losing something, leaving something behind, etc. The staff always is accommodating in tracking down my chaos, helping me with forgotten items, and in general with my total disorganization.
August 22, 2014
Rated 3 out of 5 by Pattie10 Great Room, Terrible Food!!!
When we arrived, there were at least 14 people in front of us waiting to check in. When we finally got to the desk, our agent was extremely friendly and made us feel much less stressed after such a long wait. She assigned us to a beautiful corner room on the 23rd floor. The views were beautiful. The door did not close properly but since it took us so long to check in we did not mention it because we were late for a dinner appointment. It had to be literally slammed in order to be closed. The morning started well with a beautiful sunrise over the city. Ordering breakfast was another story. My husband had scrambled eggs with potatoes and bacon and I had the egg white omelet with cheese and broccoli. it was served with has browns (that I did not get) and no meat so I ordered a side of bacon. NO COFFEE OR TEA!!! just an orange juice and apple juice. That's it. The check was $71. that's right SEVENTY ONE DOLLARS!!!!! and the food wasn't even warm!!!
I might go back but I would never order from room service again. By the way, most of the bill was service fee's and gratuity. I read the small print on the menu before the food arrived to be sure as I am used to getting scammed by this. Also a $6 fee for delivering the food. The actual food was about $50. Our server stood around waiting for ANOTHER tip that wasn't coming. Plus tax. I actually felt so angry that I considered not going back to the Westin. Still not sure..
August 23, 2014
Rated 4 out of 5 by MEWB Nice Hotel
Good location, nice lobby and rooms. Need to offer more room service food options.
August 22, 2014
Rated 2 out of 5 by jechho Will not return
Too pricey for what we got. Hotel needs a refurbishment. Self-parking expensive (18 dollars), and platinum breakfast rather limited (only cold buffet, please, no-no to the hot items, then you must pay.)
But the worst was the noise. Oh, the noise. We had a corner suite, and the designer thought it was a good idea to have wall to wall windows in the bedroom. Well, not when there is a train track UNDER the hotel and a six lane motorway next to it. And the gap under the door was ENOURMOUS – heard everything that happened in the hallway.
The service was the best part of this hotel. Except for one snarky comment when I asked about a room change: Well, you got a free upgrade, you could always go back to your regular room. Honey, a platinum upgrade is part of the program, and is not free, it comes with putting thousands of dollar from my own pocket into starwood every year.
Oh, and still waiting for my stay to post. Hate when that happens.
August 20, 2014