Rated 5 out of 5 by ToniCTravelAmeniti1 Superb Property
We came back again for 5 nights. Great upgrade: a 2 bedroom casita by the main pool that was spacious and luxurious. The only inconvenience is that the gate to the pool is only open from 10-6, then you have to wall all around or call the shuttle.They are getting better with platinum upgrades.
The property is always impressive. The service at front desk was just great. We did have some mishaps but one of the managers graciously took care of them.
The pool area is still great. It needs some TLC and updating, but the lazy river is great and the addition of the flowrider is an immediate attraction for kids of all ages (including myself). It is quite pricey though.
The organize all kinds of activity for children and adults.
A great inconvenience is that they close the main pool at 6:00Pm which is ridiculous. They should absolutely change the policy.
The Agave Spa is good but they really need some contemporary updating. It really does! It can't compete with better spas in town.
Food - you have good options on the property and also close to the resort.
We enjoyed our experience this past August at Nellie Cashman's. We had breakfast every morning, lunch a couple of times and dinner almost every evening. Breakfast is good and plenty. They are missing some items from the past. It looks like cut down a lot, but still, it is a decently good breakfast. Lunch has good food, but nothing outstanding. My favorite was dinner, starting at around 6pm. We preferred outside sitting and enjoyed the Scottish bagpipe player every evening. Just beautiful sound and beautiful views of the Acacia golf course's final hole. Just a perfect location after a long, hot day. Relaxing. Food is good and well presented and the service is most of the time good. Special kudos to Mirel.
As for the golf courses: I played golf with my kids and we had great fun. I cannot grade it 5* because I had golf clinic for my kids that was cancelled and I was never notified. However, you have 3 great golf courses among which I prefer Acacia.
Another convenience is the shuttle to Kierland Commons shopping center with all it has to offer.
Always coming back home away from home.
September 22, 2014
Rated 5 out of 5 by CakeLover Excellent service culture
Spent 3 days here on business this week. Great staff - each and every one of them were very friendly, helpful and focused on the guest. This was my first stay at this property - I will definitely return
October 5, 2014
Rated 3 out of 5 by Joseph585 needs improvement
I was here for a conference and there was no cell service in my room with verizon.
Also, my room was not made up until 5 each day and only after I called housekeeping.
The food for my events was very good and better than most large events in which I have attended.
October 2, 2014
Rated 5 out of 5 by TomShadow Elligent but comfortable - not stuffy.
All the staff of extremely friendly and make a person feel at home. All the facilities are first rate and available to everyone regardless of status. It is truly a "home" away from home.
September 28, 2014
Rated 1 out of 5 by JR27 View of the wall
Recently used 10000 points to stay at the hotel. Checked in at 11pm after a long day of travel and when I woke up to open my drapes and sit on my balcony I had a view of walls on all sides, which covered the air conditioning. When I commented I was told that I should have addressed right away (it was 8 am and I was checking out that am) BE CAREFUL this was my reward!!Terrible service
November 25, 2011
Rated 5 out of 5 by Carolyn66 One of the better hotels
Had a wonderful stay. Room was very clean and spacious.Ordered food from room service and it was delivered right on time and was very tasteful. All hotel staff very courteous and accommodating. Would definitely go back.
September 22, 2014
Rated 5 out of 5 by Travis14 Dad's 90th Birthday family reunion
From check in to check out the staff and accommodations were perfect. Our group of 27 were more than satisfied with the facilities and staff. The breakfast brunch you serve was excellent and a great value when included with your room. The swimming pools and water surfing were a real treat and pool staff was very attentive to our needs.
We all apprreciated the great security you provide and they very helpful to our needs.
We will definately recommend you to all our friends and relatives and hope to stay there again in the near future.
Thanks again, the Travis and Martinez clan
July 29, 2014
Rated 5 out of 5 by RainZone151 Great pool and grounds
I was here attending a conference. My family loves to come along when I'm headed to Arizona! This was our first time staying at this resort.
We loved the fact that the pool, lazy river, and water slide were heated...this allowed us to have lots of fun even though the weather was a bit cool for Arizona in November.
However, the pool hours were disappointing. The pool was only open from 10am to 5pm making it impossible for me to enjoy time with my kids in the pool on the days I was in all-day meetings.
They do have an adult pool and jacuzzi where children are allowed when the family area is closed, but the looks we received when we went over into this area made us not want to go back! The glares were not relaxing.
As long as your family time around the pool can be between 10am and 5pm, no problem at all, but otherwise, beware. I wish they would find some way to keep the family area open longer...I know they need lifeguards for the water slide and the lazy river...perhaps they could fence this part off so that the family pool could stay open later into the evening.
November 14, 2011