Rated 3 out of 5 Not blown away
My family of four stayed in a 2 bedroom casita over spring break. The casita is roomy, we really enjoyed bringing our small dog, and enjoyed our pool time and rented cabana. On the downside, we just weren't blown away with the resort. I used the online concierge almost 2 months before checking in and didn't get a response until about a week before our arrival. Even then special arrangements for our dog were not proactively managed once we arrived - still had to ask. Also, the Casita had a kitchen, but no basics like silverware or dishes -made it impossible to eat in. Finally, we used SPG points for one of our rooms and yet were still billed for it - going thru a 2 week process to uwnind that now. Overall just an OK experience for a devoted SPG customer.
April 21, 2014
Rated 4 out of 5 by FiveFromCali Family Vacay for Spring Break
Our family of 5 (two parents, three kids) had a fun stay in a 2-BR casita suite during spring break 2014. The property was very nice and the staff was responsive. We had to request service for a number of maintenance items with our room, all but one of which were pretty minor (the major issue was a problem with our A/C). The food at the pool and via room service was quite good and not too outrageously priced, although the poolside service was understaffed during the lunchtime rush. Also, we found the kid offerings to be a bit lacking - nothing like what is offered by the Westin Ka'anapali. We had fun and enjoyed the resort, but probably would look to stay elsewhere next time we're in Scottsdale.
April 19, 2014
Rated 4 out of 5 by RonS4240 Easter weekend
Last minute visit for daughter's spring break was very enjoyable
April 22, 2014
Rated 2 out of 5 by then have always had great service until this time
price not what I was quoted on room ( she told me the resort fee was included in price)or golf (was quoted 186 less 20% AAA, chris was not there so the guy charged 199)when I got there. Noisy with kids running halls every night. Food in Monday club café was terrible. DeSeo was excellent as usual! We visit often and this is the first time things weren't satisfactory.
April 21, 2014
Rated 5 out of 5 Beautiful property. Great for families.
Beautiful property. Great amenities. Wonderful for kids of all ages. Great activities: Flowrider, lazy river, slide, walk-in pool for little ones and adult pool for big ones! Close to shopping and many restaurants. Car not necessary.
April 21, 2014
Rated 1 out of 5 Baby locked out of suite!!!!
We stayed in a suite and our 16 month old ran to the other room and shut the door behind him when we were playing with him. We went to open the door but there is no handle. We went to the outside door and couldn't get in because the deadbolt locks. We called the concierge and told her what was happening and explained that a room key will not work because of the deadbolt. The concierge sent housekeeping (but we waited twenty minutes for them to arrive). Meanwhile the baby is crying and scared on the other side of the door. Housekeeping is trying to use a room key card and we are trying to explain that it will not work because of the deadbolt but she barely speaks english and just keeps trying over and over. She finally calls someone else but when they arrive it's just another member from housekeeping that cannot help. Now it's 30 minutes later. Finally, they call maintenance, then engineering and then they bring the master key to unlock the deadbolt....45 minutes later!!! The baby is scared and crying the whole time. If concierge would have listened in the first place maybe it could have been sooner. We have been dealing with abandonment issues since we left the resort. Very unhappy.
April 21, 2014
Rated 5 out of 5 by 2carat Highly Recommend
Love this hotel and would definitely stay here again. The hotel is within walking distance of great shops and restaurants. Enjoyed our very spacious room with a balcony over looking the golf course. Grounds and hotel are immaculate.
April 18, 2014
Rated 5 out of 5 by AJ1984 business meeting
This facility is phenomenal for a business meeting. Great location with all amenities for work and play. Greatb food and great restaurants close by, golf, pool, fitness and atmosphere are all great. Very relaxing and worthwhile trip. Meeting facilities great as well including comfortable chairs and room sizes.
April 14, 2014