Rated 1 out of 5 by JR27 View of the wall
Recently used 10000 points to stay at the hotel. Checked in at 11pm after a long day of travel and when I woke up to open my drapes and sit on my balcony I had a view of walls on all sides, which covered the air conditioning. When I commented I was told that I should have addressed right away (it was 8 am and I was checking out that am) BE CAREFUL this was my reward!!Terrible service
November 25, 2011
Rated 3 out of 5 by UTDan Underwhelmed
For a golf resort, this facility was mediocre. While the course was nice, we asked to try and squeeze 9 holes in on Monday morning at 630am. Despite being wide open on the course they wanted to charge us 220 dollars for 9 holes. Additionally they would not let us use the driving range unless we were playing a round, which is poor form in my opinion.
The room was average for a Westin, the ac did not work very well, and the shower did not drain property causing water to pool. The fitness center is small for a resort this size and outdated,
With the exception of the golf staff, the rest of the staff was very friendly and accommodating. Pool was nice.
April 30, 2013
Rated 5 out of 5 by Liam05 Wonderful Experience!
From the time we walked through the doors, to the time we left, our family felt "right at home" with the Westin Kierland. EVERY staff member was eager and willing to assist us in anything we needed. We even left an unopened can of popcorn on the seats by the front desk and they kept it in the office until someone claimed them. They even remembered us! Thank you so much for an amazing experience with the Holiday Family FunFest and the Paintscaping. Our grandchildren loved every minute of it!!
December 26, 2014
Rated 4 out of 5 by jjlobi December in the desert
While the room was nice it was not remarkable. The facility itself is impressive, The location is excellent and would definitely return to this venue.
We were especially pleased with the support from concierge Cristina Paulson. A genuinely nice and effective staff member, Please convey our thanks for her support and help. What we didn't appreciate was the the Villa Owner program sales pitch, did not know that was expected. When were told it would be 30 minutes we reluctantly agreed. It was almost 2 hours. Excellent sales reps,, but felt we were blind sided.
December 22, 2014
Rated 5 out of 5 by RainZone151 Great pool and grounds
I was here attending a conference. My family loves to come along when I'm headed to Arizona! This was our first time staying at this resort.
We loved the fact that the pool, lazy river, and water slide were heated...this allowed us to have lots of fun even though the weather was a bit cool for Arizona in November.
However, the pool hours were disappointing. The pool was only open from 10am to 5pm making it impossible for me to enjoy time with my kids in the pool on the days I was in all-day meetings.
They do have an adult pool and jacuzzi where children are allowed when the family area is closed, but the looks we received when we went over into this area made us not want to go back! The glares were not relaxing.
As long as your family time around the pool can be between 10am and 5pm, no problem at all, but otherwise, beware. I wish they would find some way to keep the family area open longer...I know they need lifeguards for the water slide and the lazy river...perhaps they could fence this part off so that the family pool could stay open later into the evening.
November 14, 2011
Rated 5 out of 5 by Jim8869 Great resort
Beautiful property. I highly recommend you stay during the off season. Still warm with lots of room and very few guests. Staff is still very responsive, professional, and helpful. They made me and my family feel special.
December 29, 2014
Rated 1 out of 5 by blblb4 Pool area overcrowded/unacceptable
We were expecting a full hotel over Easter break, but were not expecting the pool area to be so very overcrowded - we were struggling to find any pool chairs (at 10am) and no one was available to give us a hand. There was not enough staff on hand for anything - help, ordering food or drinks, or cleaning up trash. There was trash laying around everywhere. I would honeslty say that the pool area was a total mess... very disappointing and not what we expected at a nice resort...
April 17, 2013
Rated 5 out of 5 by ToniCTravelAmeniti1 Superb Property
We came back again for 5 nights. Great upgrade: a 2 bedroom casita by the main pool that was spacious and luxurious. The only inconvenience is that the gate to the pool is only open from 10-6, then you have to wall all around or call the shuttle.They are getting better with platinum upgrades.
The property is always impressive. The service at front desk was just great. We did have some mishaps but one of the managers graciously took care of them.
The pool area is still great. It needs some TLC and updating, but the lazy river is great and the addition of the flowrider is an immediate attraction for kids of all ages (including myself). It is quite pricey though.
The organize all kinds of activity for children and adults.
A great inconvenience is that they close the main pool at 6:00Pm which is ridiculous. They should absolutely change the policy.
The Agave Spa is good but they really need some contemporary updating. It really does! It can't compete with better spas in town.
Food - you have good options on the property and also close to the resort.
We enjoyed our experience this past August at Nellie Cashman's. We had breakfast every morning, lunch a couple of times and dinner almost every evening. Breakfast is good and plenty. They are missing some items from the past. It looks like cut down a lot, but still, it is a decently good breakfast. Lunch has good food, but nothing outstanding. My favorite was dinner, starting at around 6pm. We preferred outside sitting and enjoyed the Scottish bagpipe player every evening. Just beautiful sound and beautiful views of the Acacia golf course's final hole. Just a perfect location after a long, hot day. Relaxing. Food is good and well presented and the service is most of the time good. Special kudos to Mirel.
As for the golf courses: I played golf with my kids and we had great fun. I cannot grade it 5* because I had golf clinic for my kids that was cancelled and I was never notified. However, you have 3 great golf courses among which I prefer Acacia.
Another convenience is the shuttle to Kierland Commons shopping center with all it has to offer.
Always coming back home away from home.
September 22, 2014