Rated 5 out of 5 wow
The landscaping and grounds are well kept and amazing. The rooms were good, no wow factor, a lil bit disappointing considering its a westin. The toilet paper was really disappointing, like sand paper... ooouch. The golf view on the 11th floor spectacular. The food and deserts were very good. Took my pet and westin provided a bed and food bowls, very nice and at no charge. This place was amazing, loved everything from the kid activites, the endless smores on the weekend. Great job staff of the westin.
December 2, 2013
Rated 4 out of 5 NEEDS MICROWAVE!!!!!!!!!!!!!!!!!!
Haven't seen a Hotel that doesn't included or can get one delivered to room!!!
December 1, 2013
Rated 4 out of 5 Everything was great except the food!
We went on our first family trip away from the family for Thanksgiving. We loved the hotel and the ambiance. We thought that the water in the river pool could have been warmer as it was chilly and the air was chilly, too. However, we were excited about the Thanksgiving dinner and the descriptions of the food sounded amazing, so we signed up for all 5 of us to enjoy the buffet extravaganza. We are in the restaurant business and our kids are avid eaters, too! Our 5 year old twins love shrimp and mashed potatoes. We found shrimp thrown under the table since they tried to hide them since they were watered down and flavorless. The mashed potatoes which are usually a hit anywhere with them, were inedible due to all the skin left on. They also love ham and cranberry jelly roll, both of which were nowhere to be found. My husband loves prime rib and thought it was over seasoned and he could not taste the meat. I love seafood and after trying one oyster, one clam and one mussel, all on the half shell, I asked the server to remove the remainder of my plate and tell the kitchen that there was something wrong with the seafood, that is tasted old and metallic. Our 3 year old really enjoyed the chocolate milk, but that was it! The pumpkin pie was a disappointment, as was the apple. Even the chocolate moose was overpowered with coffee. What should have been a simple traditional menu was too fancied up with spices and seasonings and a lack of basic vegetables (corn, carrots, beans). We are being critical because this is a holiday where people eat and the food was just a complete disappointment. Then to be charged $230 left us with a bitter taste in our mouths, so we went out for something to eat at a top Scottsdale restaurant for a quarter of the price and the children and we were able to eat and feel satisfied. In conclusion, we bought an explorer package to return to the Kierland, we will just make certain to dine outside the hotel complex when we return. And hopefully the pool water will be warmer!
December 2, 2013
Rated 5 out of 5 by JFSBEN What an amazing exeprience
Asking a 7 year-old where he would want to go if he could go anywhere on vacation. I expected to hear Disney, but heard "the wave place" instead. This was our 2nd trip to the Westin Kierland, and the experience was outstanding. Gail, Wave Master Steve, and the entire staff went out of their way to ensure our expectations were exceeded. My son could not wait to go back to the Kids' Club while I worked. It is just a great place to stay. We will be back to the Westin Kierland, as I was getting harrassed by a 7 year-old on the flight home as to when we are going back.
November 14, 2013
Rated 2 out of 5 by sammyshane777 Not the typical experience
My husband and I are Westin members. We love Westin and stay at Westin whenever we travel. This was my first experience at this resort. While the resort seems incredible, my room was not. I was placed next to an elevator that kept me up all night long. In addition, the cable went out. The $400 I spent was not at all worth the lack of sleep and comfort i endured. I tried to convey this to the staff and was directed to a manager who is out of the country. We will see how things are handled.
November 15, 2013
Rated 5 out of 5 by SOPHSON scottsdale's best!!
this is great place to stay in scottsdale.it was my first visit to this hotel.i m most impressed with the entire staff from the cleaning people to the concierge each and every one worked hard to be helpful and were extremely glad to have me as a guest.the pools were wonderful.i suggest you make it easier to reach the internet for guest devices.
November 11, 2013
Rated 4 out of 5 by Christina53 Beautiful setting
Overall, a lovely place for a weekend. I really enjoyed the evening bagpiper. What really bothers, though, is that for a hotel that charges over $200 per night, the least you could do is provide free in-room WiFi.
November 11, 2013
Rated 1 out of 5 by JR27 View of the wall
Recently used 10000 points to stay at the hotel. Checked in at 11pm after a long day of travel and when I woke up to open my drapes and sit on my balcony I had a view of walls on all sides, which covered the air conditioning. When I commented I was told that I should have addressed right away (it was 8 am and I was checking out that am) BE CAREFUL this was my reward!!Terrible service
November 25, 2011