Rated 5 out of 5 by Isabel36 Great Resort!
We had a great weekend, I wish I had more time to spend there!
December 9, 2014
Rated 4 out of 5 by dancer12 terrible plumbing
had to unstop toilet every day. noise was terrible
December 8, 2014
Rated 3 out of 5 by DLD2014 Hotel needs updating
Stayed in casita...floors extremely dirty and ants in room.
December 2, 2014
Rated 4 out of 5 by Davado Floridians
With the expense involved to stay at this Westin, items like Wi-Fi in the room should be included. Most areas of the lobby were extremely cold due to the weather outside. The pools were not heated enough. The shuttle service was excellent. Hallway to the room was also extremely cold. The grounds were beautiful.
November 29, 2014
Rated 5 out of 5 by Shinergise Excellent hospitality from the management and staff
A long overdue celebration of our silver wedding anniversary was marked in style by the team at the Westin Kierland. We really appreciated the kindness and the gift.
November 29, 2014
Rated 1 out of 5 by JR27 View of the wall
Recently used 10000 points to stay at the hotel. Checked in at 11pm after a long day of travel and when I woke up to open my drapes and sit on my balcony I had a view of walls on all sides, which covered the air conditioning. When I commented I was told that I should have addressed right away (it was 8 am and I was checking out that am) BE CAREFUL this was my reward!!Terrible service
November 25, 2011
Rated 5 out of 5 by ToniCTravelAmeniti1 Superb Property
We came back again for 5 nights. Great upgrade: a 2 bedroom casita by the main pool that was spacious and luxurious. The only inconvenience is that the gate to the pool is only open from 10-6, then you have to wall all around or call the shuttle.They are getting better with platinum upgrades.
The property is always impressive. The service at front desk was just great. We did have some mishaps but one of the managers graciously took care of them.
The pool area is still great. It needs some TLC and updating, but the lazy river is great and the addition of the flowrider is an immediate attraction for kids of all ages (including myself). It is quite pricey though.
The organize all kinds of activity for children and adults.
A great inconvenience is that they close the main pool at 6:00Pm which is ridiculous. They should absolutely change the policy.
The Agave Spa is good but they really need some contemporary updating. It really does! It can't compete with better spas in town.
Food - you have good options on the property and also close to the resort.
We enjoyed our experience this past August at Nellie Cashman's. We had breakfast every morning, lunch a couple of times and dinner almost every evening. Breakfast is good and plenty. They are missing some items from the past. It looks like cut down a lot, but still, it is a decently good breakfast. Lunch has good food, but nothing outstanding. My favorite was dinner, starting at around 6pm. We preferred outside sitting and enjoyed the Scottish bagpipe player every evening. Just beautiful sound and beautiful views of the Acacia golf course's final hole. Just a perfect location after a long, hot day. Relaxing. Food is good and well presented and the service is most of the time good. Special kudos to Mirel.
As for the golf courses: I played golf with my kids and we had great fun. I cannot grade it 5* because I had golf clinic for my kids that was cancelled and I was never notified. However, you have 3 great golf courses among which I prefer Acacia.
Another convenience is the shuttle to Kierland Commons shopping center with all it has to offer.
Always coming back home away from home.
September 22, 2014
Rated 3 out of 5 by UTDan Underwhelmed
For a golf resort, this facility was mediocre. While the course was nice, we asked to try and squeeze 9 holes in on Monday morning at 630am. Despite being wide open on the course they wanted to charge us 220 dollars for 9 holes. Additionally they would not let us use the driving range unless we were playing a round, which is poor form in my opinion.
The room was average for a Westin, the ac did not work very well, and the shower did not drain property causing water to pool. The fitness center is small for a resort this size and outdated,
With the exception of the golf staff, the rest of the staff was very friendly and accommodating. Pool was nice.
April 30, 2013