Rated 5 out of 5 by Sarah314 Excellent service and amenities
The entire staff is extremely friendly, goes above and beyond to make you feel welcome and ensure you have everything you need. Food is amazing, property is beautiful, clean, and amazing views! Cannot wait to stay there again!
May 20, 2015
Rated 5 out of 5 by Kimme Wonderful place to celebrate our 1 yr wedding anniversary!
My husband and I spent 2 nights at this Westin hotel during our trip to the Grand Canyon. This hotel is truly impressive from the moment you step foot on the property. It sits on an expansive plot of land and the palm tree lined drive we drove down on our approach was reminiscent of the grand Caribbean resort where we honeymooned. From the lobby to the rooms, pools and spa, the hotel is simply stunning and surpassed our expectations in terms of style and ambiance. In addition, the customer service was exceptional. Upon checking in, my husband mentioned to the reception staff that we had stayed with our wedding party and guests at another beautiful Westin just a year earlier. A few minutes after we were shown to our room, a complimentary basket of wine, cheese, fruit and crackers arrived at our room door with a note congratulating us on our anniversary. We were so surprised and pleased by that personal touch! In short, we enjoyed our short stay and would've loved to stay longer. Next time, we'll try our hand at surfing on their wave runner attraction! A few other things to note: Free parking!!! Also, we loved the themed 'Food Truck Friday' where live music and bbq could be found by the pool. If we hadn't planned to hike the canyon, we could've stayed by the pool all day. Finally, there are many wonderful restaurants, a huge luxury mall and other local conveniences (in case you fancy a quick taxi to Trader Joe's like us) in close proximity to the hotel. Thanks Westin Kierland, fingers crossed we'll be back one day for a family holiday!!
April 12, 2015
Rated 1 out of 5 by PortlandTom Dreadful
Hotel management is completely inept. Bad plumbing, broken bed, room not ready at check in. The hotel's management has either a near pathological disdain for its guests or has simply given up on trying any more. I think it's probably the latter. They simply don't care. Families should avoid this hotel at all costs.
April 9, 2015
Rated 1 out of 5 by Disappointed247 Huge Disappointment
We will never stay at the Westin Kierland again. It is atrocious to be paying the kind of money we were paying, and then to have to wait in line an hour each morning like cattle for a pool chair - only to not get one half the time. The hotel was beyond full, but staffed as if they had 50% occupancy. We had to ask each day for maid service, and spent an hour one morning on the phone with IT services because our internet went out. Ultimately this was an error on the part of reservations, who "thought" we had moved rooms (but we had not). There was always a line - for the pool, for the elevators, for the front desk. Upon check out we learned that the Westin had sold "pool tickets" to locals. Why, on the week of spring break, when the hotel was already beyond capacity, they would do such a thing is beyond me. But by trying to capture those incremental dollars they lost a ton of repeat business. Everywhere you looked someone was complaining about how they would never come back to this hotel - and I couldn't agree more!
April 5, 2015
Rated 5 out of 5 by Dick84 We loved it and will recommend it to friends, as someone did to us.
It was our second stay there and we loved it again and plan to return for a week next March.
Your concierges were always so helpful.....especially David Lange.
The Deseo food is outstanding, but wish it was a little less expensive, and we'd eat there more often.
Also liked your exercise room..
Richard and Judy Felber
April 3, 2015
Rated 5 out of 5 by NHR18 Fabulous Resort!
Loved everything about this property especially the staff!
April 1, 2015
Rated 5 out of 5 by Cobias A fantastic resort experience
We could not have been happier with our stay at the Westin Kierland Resort & Spa. The staff was attentive, courteous and helpful, the resort amenities were great, and the weather was lovely.
My only complaint, a small one, was that people saved seats at the pool but were not there and the hotel did not enforce their rules about doing so, resulting in no chairs being available for guests who were at the pool. Eventually, that worked itself out, but that was truly my only complaint.
March 31, 2015
Rated 3 out of 5 by Mikeyboy Great facility with below average service
Outstanding facility but substandard customer service. From the moment we checked in (had to wait 3 hours for our room to be ready) to the moment we checked out (billing error since corrected after we left), customer service was below standard. Little regard for a Platinum member.
March 29, 2015