Rated 5 out of 5 by Ron74 This Hotel is a beautiful property.
This is the second time in 6 years I have stayed here. The rooms are very well maintained and very clean. The sevice is fantastic. The Spa services are excellent. and the food is outstanding. Will be back for Heavenly Beds and Baths and it will not be 6 years next time. Thank you for a wonderful Memorial Day week-end
May 30, 2013
Rated 5 out of 5 by Robt Excellent conference facility
Wonderful setting right on the golf course, spectacular view from the room, meeting rooms could be configured to meet a variety of occasions. Local shops and restreaurants were within easy walking distance with a shuttle available for those who needed some assistance. Food and service at the functions was excellent.
February 10, 2013
Rated 4 out of 5 by BTDestin great staff
stayed 2 nights in late December. Hotel was a bit quiet, but beautiful with holiday decorations and staff was great as always - from check-in, bellman, valet, concierge, gift shop, restaurant. Made us feel very welcome and attended to any request.
Rooms are clean but a little dated.
Otherwise a very nice property.
December 21, 2012
Rated 5 out of 5 by JaneKY flo rider was a huge hit
The FloRider was a big hit with our kids (ages 12 and 17) as well as their dad! The instructors were great! They were helpful and patient beyond expectation. Steve, in particular, was fantastic! Overall the entire hotel staff was good. Kimra, at the concierge desk was phenomenal with restaurant help!
April 8, 2013
Rated 1 out of 5 by ken5 water
Water did not work for a whole day.
never notified by the staff. Had to call front desk to find out what was going on with the water.Had a wedding to attend that night with 3 girls that had to get ready at the hotel only to find out the water would not be on until 5:00p.m. No apology. NO NOTHING..
January 3, 2013
Rated 3 out of 5 by dlaus Room Service
We ordered room service on Valentine's night. Came with no table, Had to clear a desk. No special acknowlegement of the occasion. Food was average and over priced. It gave my wife a stomach ache. The club room never had any food items except drinks and kid snacks. Hotel was good, but overpriced.
February 20, 2012
Rated 5 out of 5 by MS70 They care.
From the time we arrived at the Hotel to the time we left, there was a smiling face, welcoming words thanking us for coming and when we checked out asking how they measured up to our expectations.
It was a fabulous stay. My wife and I enjoyed it very much. And yes, I would return.
September 30, 2013
Rated 4 out of 5 by Harry Late room
I was greeted at 3:45 PM on my arrival day. The receptionist told me that I was going to get a call on my cell phone before 4 PM. I had to go to the counter at 4:30 PM since I did not get a call. The receptionist kind of apologized but with no sincerity.
The rest of the stay was great.
April 10, 2013
Rated 4 out of 5 by RJK12 Great place however customer service is lacking
The hotel is wonderful with great outdoor areas, pool, golf, beautiful decor. However, I felt the staff was not friendly at the front desk. The bell man and maid service was very friendly. I do not like the hidden charges of cleaning, bell man, but that seems to be with all hotels these days.
November 11, 2012
Rated 3 out of 5 by UnHappy5 This Hotel forgot about me.
I was staying at a Casita and Room Service and Housekeeping services were constantly delayed and at times non existant. I signed up for the Go Green Program and did not receive the voucher daily. I had to call the front desk repeatedly and ask for the voucher.
November 4, 2013
Rated 5 out of 5 by Jordan71 GREAT FEATURES
SERVICE BY POOL SLOW BECAUSE THE HELP HAD TOO MANY RESPONSIBILITIES COOL DECK AROUND POOL NEEDS TO BE REPLACED AND BRICKS REMOVED FOR BETTER COOL DECK SEE VENETIAN-PALAZZO HOTEL IN VEGAS PEOPLE DON'T BURN THERE FEET THERE NEED MORE HELP IN SERVICE EXPRESS ONCE THEY ANSWERED SERVICE GREAT
July 30, 2012
Rated 3 out of 5 by pingi20 first and last time
First time to stay there and definitely the last. Was checked into a room with a view of the wall and service entrance next to a place where they hold evening pool parties. Called the desk, sorry. When down and complained, sorry. I am sure many people like the facility, us not so much.
June 17, 2013
Rated 2 out of 5 by BillyT63 This hotel lacks elevators in all parts of the building.Not user friendly
Seems like the hotel caters to business guests.
The hotel needs more elevators.Being a little handicapped it was hard to get to the room without a 15 minute hike. Not convenient. Had to request a room near elevator but it seemed like I was a big inconvenience to switch rooms.
September 23, 2013
Rated 3 out of 5 by OCMB Relaxing evening needlessly ruined
Be sure to ask about outdoor noise, because no one told me. I arrived to town early and decided to stop in to see if they happened to have a room available. The gentleman at the front desk confirmed that they had a king golf course view ready immediately. I thought this would be perfect because, based on my previous visit in the summer, I was concerned about the music coming from the pool and was looking forward to much needed rest. I sank in to the Heavenly Bed and was out cold by 3pm. At about 5pm I was awoken by a man with bagpipes at the edge of the golf course. This went on for almost an hour when the the holiday "Paintscaping" started which included projecting a show on the side of the hotel including my windows! I called the front desk to ask how long it would go on and was hoping to be offered some assistance, however, I was simply told it would be over by 7:30pm. It was crazy loud and repeated every hour lasting about 30 minutes until 9pm!?!? After all this I was up at 3am for a 5:50am flight.
November 29, 2012
Rated 3 out of 5 by Jonesy27 Dirty Laundry ...
We found the previous guests' laundry in the chest of drawers. No housekeeping on one day and did not receive 500 spg incentive points for going green. No recognition of spg status at all. Children under 12 not recognized. Did not receive "pin" game and I checked in with young son.
January 3, 2013
Rated 5 out of 5 by Zavesm OUTSTANDING!
Had to find a pet-friendly hotel in the Scottsdale area, and picked the Westin Kierland. What a phenomenal property - clean, super nice staff, and best of all, had a "heavenly" dog bed and bowl set ready for the dog when we arrived. Truly enjoyed the stay at this great property!
July 1, 2013
Rated 5 out of 5 by Ellesandiego Fun for the whole family!
My children had a blast on the waterslide and we all enjoyed the lazy river! Pool was very crowded on Saturday and less busy on Sunday. Food was priced right, room was comfy, club lounge was invaluable, hotel was pristine. We love the Westin brand and would stay here again!
July 30, 2013
Rated 5 out of 5 by Travelin2 The Best Staff Ever
My stay at the Westin Kierland is a jewel in the desert. While many hotels have great facilities, this hotel is the whole package. I have never had the pleasure of a staff of this quality...top to bottom you staff is the best!
The Staff here makes the difference.
September 29, 2013
Rated 5 out of 5 by Leprechaun Guest
Outstanding customer service. The resort and hotel is beautiful and welcoming. The staff is extremely helpful and the hotel is extremely kept up. I appreciate all the amenities the hotel offers-- relaxation, shopping, restaurants, activities and the beauty of the grounds.
June 30, 2013
Rated 5 out of 5 by shosh Hotel was excellent
We only stayed at this hotel for one night but were extremely pleased with the two rooms that our family used. The staff was very courteous and the hotel was really beautiful. I would highly recommend this hotel to a friend and look forward to returning for a longer stay.
August 12, 2012
Rated 4 out of 5 Nice facility
This was a beautiful hotel and great facility. I really enjoyed my stay here and the workers were super friendly.
I was rather shocked that wifi was not included and there was a daily $20 fee to get wireless. There also seemed to be many other things that were extra.
May 23, 2013
Rated 4 out of 5 by Thurston Great Location and Facility
Overall the hotel was super. Great food, Nice restaurants. Very attractive overall appearance. Attentive staff. The pool could use more attention in terms of cleaning. Also the lounge chairs which were not very clean. Some of the Fun Staff were not very enthusiastic.
August 21, 2012
Rated 5 out of 5 by Brownie OVER THE TOP, in a private way !
This was not my first 'rodeo' meeting, but the hotel was a pleasant surprise. The meting buffet had the usual, except for a donut. The service manager actually had one brought to me without my having to ask.Every staff member made eye contact and offered a greeting.
April 29, 2013
Rated 2 out of 5 by CRichard Bad Stay
Someone need to tell them that Platinum means something. I got the major run around was given a room on the lowest floor after I specifically asked for a higher one. Had a drunk guy in the next room and got moved up to the top floor after complaining to the manager.
February 18, 2013
Rated 5 out of 5 by CancerSurvivor Anniversary/Valentines Trip
Everything about the hotel was first rate. The landscaping was spectacular. We ate dinner at the Deseo first night and it was a very pleasant experience. The crab bisque was awesome. We intended to vegg out and the hotel allowed us to meet that goal. We will return.
February 17, 2012
Rated 2 out of 5 by FB38 nice property
Bar and food are not in sync with the rest of the resort. At the bar a Negroni was ordered and no one knew what it was. The food was not in my opinion first rate. The service was lacking. Going the extra mile for guests is not what this hotel is about at this time.
March 11, 2013
Rated 5 out of 5 by SPCON1 R&R vacation
This resort had everything you need for a summer fun and relaxation . The staff was helpful and very friendly . Pool was great and enjoyed the Adult activities, blackjack on the lazy river was the best , free drinks ! Cool light snow at nt , I will be back !
June 23, 2013
Rated 4 out of 5 by Renee The food
I was concerned that all we would get was SW food, but we didn't. It was varied and excellent! Roasted Turkey and steaks were out of this world. On the last morning the operator forgot my wake up call, but otherwise I would very much recommend this resort.
May 17, 2013
Rated 4 out of 5 by Goddess staff
exceptional staff, found it amazing that security staff remembered me from last years conference
extremely personable and helpful
walls thin and unfortunately I was in a room beside a very loud crying baby who did not sleep! I should have changed rooms.
April 15, 2013
Rated 2 out of 5 by spgmember79 Highly Disappointed
I just stayed there last weekend and two of the lamps didn't work. One chord from the phone next to the bed was missing. The coffee carafe was missing from the coffee pot maker and our towels were dingy. Not impressed especially for the price we paid!!
March 4, 2013