Rated 4 out of 5 by wetravel Location near Embassy district
This was the second SPG Hotel in Dhaka (DAC). The Sheraton is now closed for renovation and will not be open till 2016? All the Hotels in DAC are a little overpriced. The DAC Westin is no different. Rooms are typical Westin standard. Sleep quality is good. Maintenance is so so. I liked the italian restaurant. Hotel is about 20-30 minutes to DAC airport, a lot longer to Dhaka Main train station. But I assume most people that stay at Westin Dhaka will not use the local train. SPG category 5 is TOO HIGH for what is offered.
July 18, 2014
Rated 5 out of 5 by ChaseCha Excellent facilities and Good Service
I would like to recommend this hotel for its good accomodation, excellent facilities and excellent service from hotel staffs. Every morning my day brightens because most of the staff greets and always smiling in which helps to start my day. Also, I would like to recommend housekeeping staff who cleans my room everyday, their names are Nazmul and Habib. I find it very relaxing everytime I go back to my room from a busy and tiring day. My bed is well organized, my shoes are well organized as well and my supplies like shampoo, and conditioner are well provided. In case I need another item like mouthwash I just wrote a note and they will provide as well.
Congratulations for having staffs like Habib and Nazmul and also those staff in the lobby as they will help the guests start their day in a good way.
July 6, 2014
Rated 4 out of 5 Best hotel in Dhaka
Overall an excellent hotel...which is tough to have in a city like Dhaka. Staff is absolutely amazing...some of the best people you will ever meet.
July 18, 2014
Rated 4 out of 5 by srhmmj Yes but ....
In my view still best game in town but certainly needs competition.
Some issues worth mentioning:
* Bathroom, in particular shower installation needs maintenance. OK for a normal local hotel but not an international brand at USD200+/night
* Internet is terrible; I could not even connect my VPN. Rarely had such bad connection whilst traveling in emerging markets.
* Particularly bad experience at check-out; was charged for full night when checking out at 9.30pm. I would accept this had housekeeping not knocked on my door 90 minutes before to enquire when I will leave. I do appreciate that hotels need to charge for late check-outs but cannot accept a 100% charge when the room is clearly sold again. The front office was not able to sort the issue out within the 15 minutes I gave them; what is the big deal? Again was expecting an EMail the following day but nothing happened, no discount, no apologies, zero.
* Another small recommendation; the restaurant shows itself health conscious; why then deliver sweets every evening to the room instead of at least altering with a fruit platter?
July 11, 2014
Rated 4 out of 5 by MArinarodosgr Α sip of luxury and convenience in the centre of Dhaka!
exceptional service...very willing staff to help at any time!!!Fresh and local tasty food.....amazing bathroom in the room,and the most important for me...fluffy pelows!
Highly recommend a western stay in the centre of Asia!!
July 7, 2014
Rated 4 out of 5 by JimMike June 2014 VIsit
The initial impression of the hotel and the ammenities was very good. I was offered an upgrade to the Club Floor, although the cost was high I felt it was it with the addiitonal features being offered. The Club floor was very nice and the staff was very attentive remembering my name each day along with co-workers. I was then disappointed when I checked out and saw that my laundry was not covered and was charged addiitonal fees. The free laundry was for 4 peices per day which was not clearly explained. I put in 12 pieces once for a 3 day stay and was charged for all pieces over the initial 4 free pieces. Although the front desk attempted to make it right by charging 50% of the amount, the discussion at 4am check out should not have occurred. If I stay at this location again in the future, I will not pay for the upgrade as it not as advertised
June 30, 2014
Rated 4 out of 5 by wk112 ok
lobby a bit sad but rooms and staff are nice. gym is good
July 3, 2014
Rated 2 out of 5 Worst customers recognition
Overall the hotel is good and has made changes but the security has been high handed in stopping guest. Security stop guest who has stayed with the hotel from the beginning, and they do not recognition guest.
I was stopped from entry even though I have stayed with the hotel.
If ever there is a choice, I would not stay at this hotel as this is not a home away from home.
June 29, 2014