Rated 1 out of 5 by Matheosnyc Surprisingly overpriced
As a fan of the Westin hotel chain, I usually prefer to stay here when going overseas since I can expect consistent great quality and comfort, whichever city I visit. However, upon staying at the Westin Dhaka Hotel, I was incredibly disappointed with the customer service of the general manager there, and the type of room I stayed in was incredibly overpriced. In Dhaka, the rooms are almost double the cost when compared to other Westin Hotels worldwide, and with lower quality. I received poor service, a regular room, poor food quality, minimal choices of food, and all this for double the price of what the Westin normally charges in other locations. If the manager was more responsive and accommodating, I would have felt better, but unfortunately he was not at all. I will definitely not stay at this location again, and it has tainted my previously exceptional view of the Westin chain.
September 13, 2014
Rated 5 out of 5 by Chaonan great staff
staff are all very helpful and friendly. whenever and wherever you see they, they would greet you with a warm smile! love this hotel!
September 12, 2014
Rated 2 out of 5 by Vishal2014 Hotel Westin , Dhaka need improvement
I am frequent traveler to Dhaka and have preferred staying in Westin. But during my recent stay i experienced very much bad experience .
Food quality wasn't good in your coffee shop.
House keeping service was very bad .
For in house guest there was no body who would have taken initiative to resolve the issues .
September 9, 2014
Rated 5 out of 5 by Norwegian High price!
Extremely expensive, but also high standard
September 9, 2014
Rated 4 out of 5 by BigB123 Great staff
The staff at the Westin are super, they are happy to help and assist when needed.
September 1, 2014
Rated 5 out of 5 by MunirH Staffs are amazing
i think i want come back here because of your staffs. From doorman to waiter everyone seems very nice specially these two Hasan And Ashish from front desk made my stay outstanding. From check in till check out they were the ultimate help, i felt very welcoming and last but not the least room here is very comfortable with out any doubt.
August 1, 2014
Rated 4 out of 5 by Sayantan Recent Stay-Review
Hi..I have been staying in this property since 2010. It indeed is a very good property and the cordial & committed staffs of the hotel make it even more special.
However, this time, I was disappointed to note that you are cutting corners - some small little things which go a long way in customer delight are compromised - like a basket of fruit in the room, adequate toiletries, free wifi etc. Besides, the hotel has started showing signs of ageing and need modernisation in keeping with international standards of business hotels.
I hope, next time around, I will experience a better Westin.
August 13, 2014
Rated 5 out of 5 by PKumar Home Away from Home . Feel A Valued Guest
A great Syam and Habib on 21 st floor made the guests feel welcomed . Daniel the GM had info about most trivial requests I had made to the staff. I was pleasantly surprised when he chanced meeting me in the elevator and he knew about it. Wow ! Great. Right from the senior management to the most junior member of their team, they all have their heel and ear to the ground.
August 22, 2014