The Westin Diplomat Resort & Spa, Hollywood, Florida

  • 3555 South Ocean Drive
  • Hollywood,
  • Florida
  • 33019
  • United States
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve and to check-in to a room.

Rated 4.1 out of 5 by 1245 reviewers.
Rated 1 out of 5 by Awful rooms, awful service, shabby upkeep awful - booked in May and asked for a king bed - given a tiny room with double beds. My husband and I were traveling alone for the first time without kids in years and it was ruined by this hotel. everything looked just a little bit shabby and dingy. Customer service was a joke - from the front desk at check in to the waitress that we practically had to tackle in the bar for attention on our last night - awful. Praying that our conference picks a new sight in the future. I am staying in 2 other Westins in the near future and I am very nervous - thinking about changing my reservations. September 26, 2014
Rated 3 out of 5 by Nice Hotel but expect better service We were there for a friend's wedding and it is a beautiful hotel. However, I was disappointed with the customer service as my husband left his fitness device in the hotel room and we had to pay shipping to get it shipped to us, which seemed like poor customer service to us given we had spent over $1k at the hotel during our stay. Most nice hotels will send you any items left behind at their own cost. We were also not given the discounted wedding valet price and were told that the discount is not applicable to hotel guests, which was not mentioned anywhere on the discounted valet sticker given to us. September 23, 2014
Rated 1 out of 5 by Just saying Looks ok on the outside, but needs some work inside the room. carpet was loose and tripped me several times, doors next to the bed to the bathroom were off the roller hinges seemingly ready to fall on your head, neat feature if they worked, went to call for a wake up call and the phone wasn't even plugged in, the alarm clock was either unplugged or not in working order, had to pay a beach vendor to be able to use a chair and umbrella . banquet food was awful. September 22, 2014
Rated 5 out of 5 by EPIC 2014 Our group had a wonderful stay at this beautiful facility.We had about 1400 people and everyone appeared to love the hotel. September 22, 2014
Rated 5 out of 5 by All around excellent hotel. From the moment I arrived to the moment of my departure, all of my needs were met. The staff members are the face of the Diplomat Spa & Resort. They do an outstanding job representing your organization ... check in front desk, valet, luggage, lobby Starbucks cafe, housekeeping, spa front desk, spa massage therapists, tennis center. I shall return. September 20, 2014
Rated 5 out of 5 by Wonderful staff Will stay again when traveling to Florida September 20, 2014
Rated 5 out of 5 by Hotel is great This hotel has an amazing pool, good customer service and great food. September 17, 2014
Rated 3 out of 5 by Poor Customer service / unorganized The facility/grounds were excellent. However, the service was subpar. The staff was very good at saying Yes to everything, but doing nothing. I was staying there for 5 days, but got an extra night (on New Years) for my brother/sister in laws. Due to various problems, they couldn't check in until 7:30. My sister in law (who is pregnant BTW) wasn't feeling very well. So, certainly a problem. They wouldn't even allow them out to the pool area (as you needed a key). Kept waiting for a manager to call me (James, then someone else). I'm still waiting for that call. As stated, property is really nice. But, they could care less about the guest. I will not be staying here again. February 11, 2014
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