Rated 5 out of 5 by RW53 Provides an exceptional experience
I have stayed at the Westin in Hollywood, FL many times and always leave very impressed. The room accommodations are outstanding. Very comfortable to relax or work. The lobby, bar, pool, and meeting rooms are exceptional as well. The staff is always very pleasant and professional. I highly recommend this hotel.
October 14, 2012
Rated 5 out of 5 by Alesha20 Outstanding facility for meetings!
This is an outstanding meeting facility and most of our conference attendees were very pleased. Staff was also excellent and attentive to our meeting needs. The Business office was mostly helpful. We only had one incident where we had to push for assistance with a package, but it was from the front desk.
June 5, 2013
Rated 4 out of 5 by Irish51 Amenities
I had to change my room immediately because the sliding doors between the bedroom and bath were off-track. On the second day of my stay I did not receive a complimentary water or body lotion (I had used up the first bottle.) The attention to guest comfort was missing....
August 25, 2013
Rated 4 out of 5 by Debbiedoo Heavenly beds, views, and balconies
My husband and I enjoyed our 3 day stay in a small, oceanfront room on the 20th floor. Although the room was a bit cramped and lacked storage (none in bathroom), we loved the private balcony and the view.
The property is beautiful from the ocean to the inter-coastal waterway. The fountain-filled tropical lobby is filled with piano music in the evenings and is a great place to sit for breakfast or for evening drinks.
We enjoyed swimming in the warm saline pool, lounging in the comfy lounge chairs, and driving to South Beach one evening (45 min. scenic route down A1A). We had planned on playing tennis but found the 20 dollar a person charge a bit steep even for nice clay courts. (80 dollars for a foursome??)
What really sat this hotel apart for us was the food. Even the poolside food was way above average. Aizia is an event. Flaming planks of fish, dessert served in lit ice sculpture, etc. Beautiful ambiance with outdoor lanterns by the water. Great service. Can't wait to go back.
April 1, 2012
Rated 5 out of 5 by anixa2013 Excellent Vacation Stay
our stay at westin was the greatest and our best choice was upgrading to the grand deluxe room. It had an awesome view of the green blue ocean water and overlooking the balcony was the view of the oasis pool which looked neat a night. Overall the staff was great very attentive to our room needs!!!
June 27, 2013
Rated 4 out of 5 by bg59 extremely well run
I travel quite a bit and the hotel is extremely well run with friendly staff and professional attitudes. Plenty of staff to hold doors and do the little things that make a good hotel a great one. the only reason for the lack of a five star is the on-site rec activities such as tennis courts and small gym.
March 12, 2013
Rated 3 out of 5 by Jo46 Disappointed
We have stayed here many times however will probably be our last. Room quality is way down. Very dirty. The remodeled work-out facility is depressing and cramped. I couldn't wait to be done. The colors used make you tired instead of energized. Staff was great as usual.
August 24, 2013
Rated 5 out of 5 by Sonya72 Best Hotel in South Florida
I have stayed at many hotels on the beach but the Westin Diplomat is a step above the rest. The hotel is clean to perfection, the staff friendly and accommodating. They just opened a new spa and they gave me a tour. I will definitely go back and visit the spa. Thank you for another wonderful stay.
June 8, 2013
Rated 5 out of 5 by TheTraveler Excellent service and comfort
This property is amazing! The convention center is top notch as well. The service offered is very good as are the food choices. Add that to the awesome views of the beach and water, and it all comes together for one fantastic experience! If you're coming to South Florida, this is the place to stay!
May 26, 2013
Rated 5 out of 5 by Rhonda60 This hotel was beautiful!
I really enjoyed my birthday stay..... your hotel staff were great. The upgrade to a full ocean view was a wonderful 60th birthday gift to me. The Christmas tree was just gorgeous. I will recommend this hotel, and if I am ever in the area again, I will definitely stay at your facility.
December 13, 2012
Rated 5 out of 5 by principessalia LOVE THIS HOTEL!
This is my favorite hotel in Ft Lauderdale, right on the Atlantic Ocean.
It is so soothing & relaxing & when you have an issue, you can go straight to Lesley, Antonio or Santiago at the front desk & they will help you in any way they can...
Don't miss out on BarSu's delicious chicken wings & eel roll!
March 14, 2013
Rated 4 out of 5 by virgoman0 Good job but be careful about the billing
I enjoyed the Hotel it was very comfortable and clean, but I got billed for a few things at the end one of which was taken care of very nicely the other has not been as of yet. I need to call the billing department but they are only available 9-5M-F would be nice if I could reach when I have the time.
February 24, 2013
Rated 5 out of 5 by BozemanTraveller68 Outstanding Property
I just had a one night stay but the service was very friendly, the property was very clean, they had an excellent simple buffet in the executive lounge for breakfast and while the furnishings are dated in style they have been maintained very well...nice pool and beach facilities as well
July 16, 2013
Rated 4 out of 5 by MVB8 Nice Hotel
Nice hotel. Need additional help or more options to grab a quick breakfast. Every morning a long line for coffee, fruit, etc for breakfast. I'm also surprised at the size of the gift shop for a hotel that size. Nice restaurants but sometimes you just want to grab a quick bite in the morning.
June 18, 2013
Rated 5 out of 5 by April13 Great Stay
This was a pleasant surprise. I expected high quality from a Westin, but was not sure what to expect from the location. The hotel and grounds were excellent. Pools and beach (and beach access) were exceptional. Thanks to a room upgrade by Christopher when we checked in, our stay was outstanding.
May 2, 2013
Rated 5 out of 5 by Katie20 Great time
The room was a bit loud thoughout the night. Maybe the elevator? It sounded like thunder. The outdoor spaces could of been a little cleaner( like the outside couches) I would go back in a heartbeat!
September 30, 2013
Rated 4 out of 5 by jeff very nice
I used free night awards for this trip. I didnt expect to be upgraded as the stay was free, to my surprise I was upgraded to a suite on the top floor with a view of the ocean. (perks of platinum level) The room was perfect and the staff was great. The bathroom was fantastic with a huge soaker tub with windows that opened up to the bedroom and separate shower. The executive club had balconies with great views on both side of the hotel, however the amenities at the club were lackluster. the food does not compare well with the competitions' club room. Also at this hotel the executive club seemed less exclusive than other Westin hotels, I suspect there is some kind of deal with the cruise industry (very crowded and lots of children runing around). I wouldnt bother with the hotel restaurants as they are mediocre at best, just go out to eat. I liked the style of the fountains and the pool on the upper level. The lower level pool has a waterfall which is a nice feature. overall a very nice hotel.
January 7, 2012
Rated 5 out of 5 by MiamiFootDoc Great getaway vacation
Spent a few days with my wife and our 18 month old son and found the resort to be fantastic. Friendly, helpful staff and very comfortable room with magnificent view of the ocean. Will definitely return and highly recommend the resort to travelers with children (especially little ones).
June 27, 2013
Rated 5 out of 5 by BobW SAVED ME FROM ANDREA FLOOD
Yesica at front desk saved me from Andrea flooding! I was driving to hotel when flash flood buried bottom of my car, car's electronics and engine died as water rose Was trapped for 3 hours in foot of water, all houses barricaded. Main bridge to hotel was shut down. Finally left where was and walked two blocks to higher road, Called hotel, Yesica told me of a back way around to hotel, she arranged ride (but I then got taxi), and she made sure room was held for me regardless of arrival... So got there 4 hours later, but my suitcase remained trapped in flooded car 2 miles away so Yesica got me running clothes and all toilet articles-- a lifesaver for me, a compulsive runner. Also James and Westin front office team upgraded me to magnificent suite overlooking ocean. They made me feel like a human being after the flood experience. FANTASTIC JOB BY THE WESTIN DIPLOMAT TEAM. Loved ti all so much have booked again. By the way the above-and-below double giant oceanfront pool is also unique at this resort.
June 9, 2013
Rated 4 out of 5 by atvguy Very nice hotel, only issue is parking.
Staff is very friendly, rooms are great and hotel is a very nice hotel. My only issue is self parking, I exited the parking garage twice during my visit and both times trying to get the kiosk to work was an issue and I was not the only person leaving the garage that had problems with the kiosk.
August 27, 2012
Rated 5 out of 5 by Mena Overall Awesome
Amazing property. Loved everything about this place. The front desk staff is amazing! Courtney checked us In, she was great, very friendly and a great asset to your team. Special thanks to her for giving us a room with such an amazing view. I will definitely be staying at this property again.
April 3, 2013
Rated 5 out of 5 by Mikel123 Great Stay
The people could not have been more friendly and accommodating. The room was terrific and the view was spectacular. The registration process was a bit lengthy but if with the delay people were helpful and doing the best they could. Thanks to everyone for a great stay.
August 8, 2013
Rated 5 out of 5 by dnuckles777 Awsome Hotel
Just want to say we had a blast. Hotel is a 10 all day long. And a big shout out to Dave at the front desk. He was very professional and made us feel like home!!!! Give him a Raise! We will be back!!!!!!!!!!!
September 22, 2013
Rated 5 out of 5 by cja1776 Great Place
Brandon at the front desk was excellent! He moved our room to a great location, he sent us champaign for our proposal celebration (with a personalized card!), spoke to us about wedding venue at resort, and showed us ballroom. Great guy, great people, great resort. Make sure you see Brandon!
December 27, 2012
Rated 5 out of 5 by SeanK Best Conference ever!
We stayed here 5 days during a company meeting and I didn't want to check out. The rooms were beautiful and the views from the balcony on the higher floors was fantastic.
The service was impeccable at all times and the overall experience moved this hotel to the top of my list of favorites!
April 10, 2012
Rated 4 out of 5 by ANGIE826 HOTEL WAS GREAT
HOTEL IS AWESOME, CLEAN , STAFF IS SUPER ATTENTIVE AND NICE. THE ROOM NEEDED A LITTLE BIT MORE CLEANING, THIS IS OUR SECOND STAY OUR FIRST WAS A LITTLE BIT BETTER, THIS TIME WE DIDNT GET A PECIAL ROOM OF SPG MEMBER
September 19, 2013
Rated 5 out of 5 by acmacna Exceeded Expectations
We stayed here for a conference and loved everything about the resort. From the time you arrive, to the time you leave, the staff at the hotel made us feel more than special. We highly recommend an ocean front room. We can't wait to return.
September 2, 2013
Rated 4 out of 5 by Scott111 This hotel has nice facilities
Wonderful friendly staff , beautiful pool and beach
Great golf course , fitness and spa
Buffett breakfast is excellent , heavenly beds quite comfortable, shower heads need to be redone,
Front desk welcoming , tried to get us checked in earlier then 4 pm ck in ,
Gave us 1 hour later ck out
January 30, 2013
Rated 4 out of 5 by Sunshine2012Abc Pass on the Executive Lounge
Although Executive Longe was a beautiful room, evening display of food was extremely limited; breakfast was continental. There were too many people in the room and not enough food or seating. Also, was charged twice for mini-bar purchase; front desk person could not assist when I called.
November 23, 2012
Rated 5 out of 5 by Steve411 Exceptional Venue
Great place for a conference, especially with family tagging along. Great amenities and the staff was very friendly. Great location. Getting the conference price reduction made this venue much more attractive. Standard rate is a bit high for my tastes but the hotel was really wonderful.
March 5, 2013