Rated 5 out of 5 by HairCentrix08 langhorne
We have stayed here 3 consecutive years for vacation purposes. Very happy w/ this hotel. Brandon at the front desk was amazing, he could not be more helpful & attentive. He made our check-out a very pleasant experience, (an that's not easy, as I HATE when our vacations end) Our corner room has an incredible view & is extremely spacious, we have had this unit all 3 years. My only issue is w/ your parking polcies. I understand many hotels in Florida charge for parking, but.....I would prefer it be part of the room cost, additional charges for valet only, just my suggestion from a vacation standpoint, not a business trip. We are very loyal & would be hard pressed to stay elsewhere, although we have stayed at many 5 star hotels in the past, we truly enjoy our stays at the Diplomat! One other thought, we did see some improvement w/ the wait lines at the coffee bar/snack area. Again, I am on vacation & not pressed for time to attend meetings, so it's tolerable, our friends were not as thrilled to see the long lines. Really enjoyed restaurants.
August 1, 2012
Rated 5 out of 5 by MShelp Excellent Stay
This is the best hotel I've had the pleasure of staying in to date.
September 8, 2013
Rated 4 out of 5 by Irisann Review
Staff holding door for my Mom's welcome was busy texting on their cell phone, looking the opposite direction. 2 lightbulbs out in room, and Gatorade bottle cap on floor. No body wash was left for us, but was brought quickly when I requested it.
August 15, 2012
Rated 2 out of 5 by Lilyann10 amenities missing
Slippers were not available. they ran out. Laundry was closed on Sun. Turn down and clean up had to be requested three times each day.
August 22, 2013
Rated 3 out of 5 by Jeremy321 Internet was horrible
I was here for two nights, second time here, and I can't believe that any hotel can't cater wireless internet in this day and age. Even the cheap hotels I've stayed in have way better internet and this is important to us captains of industry.
July 23, 2012
Rated 4 out of 5 by 2542 Services
The front desk staff is excelent and met my request while Airline lost my luggage. They were very sypmathetic and great in communication. Having this type of professional services its very rare, thats the reason why I choose SPG facilities.
January 13, 2013
Rated 5 out of 5 by npv1785 experience
it was a great experience-
and every request was met with -let me see what i can do-
oh yes- we can do
each person made me feel that i was the only one at the desk at that time-
April 29, 2013
Rated 5 out of 5 by spencertorpy Great Hotel
Great staff and status recognition. The lounge was very good. Everything great except gym equipment needed a little work. 1/3 of the equipment was not working. First Class on everything else
July 22, 2013
Rated 5 out of 5 by Yonik21 Unparalleled!!!
Came here with my wife and little daughters, and it was everything we had hoped for and more...WAY more.
The service is the best. The property i magnificent, and it is clean.
The details are amaing.
I want to go back and I got back today.
February 7, 2013
Rated 5 out of 5 by PJR69 Comfortable hotel room
Loved the bed, bathroom and balcony! Also, agree with your environmental option/ incentive of no linen/ towel service for someone only staying a couple of nights like me.
Wish you had HBO and a menu in the room of what is in the mini-bar.
January 28, 2013
Rated 4 out of 5 by SAPGuess Comments
In general the hotel is fine, they have to inprove their training to their staff since the miss small detail like replacing the need in the bath, bell boy came to the room after 3 calls, also they have to do maintenance to their building
January 18, 2013
Rated 4 out of 5 by 2542 Front desk
Front Desk check in staff made me feel extremely welcome and also incredible that remember my last stay thats what I call personal service. Well done and this type of employee bring more repeat business than marketing. Look after them.
March 3, 2013
Rated 5 out of 5 by VirgoChic Great spot for a mini getaway.
Me and my husband were only there for a day but it was one of the best days we ever experienced. The staff was awesome, the room and our view was breathtaking. I couldn't have asked for a better way to spend our anniversary night.
April 29, 2013
Rated 5 out of 5 by Lifeplatnum13 Incredible professional staff
Incredible resort beautiful and the staff is of the utmost professional quality. Incredible experience. Would recommend highly. One of my favorite Starwood properties . Each times it's the same wonderful experience.
June 17, 2013
Rated 4 out of 5 by BenjaminD Hotel is a wonderful destination resort
Hotel provided all that was needed to properly celebrate 32 years of marriage. The staff and room accomodations were terrific and really made this a memorable experience. We are now looking forward to make this a regular vacation spot.
August 26, 2012
Rated 5 out of 5 by ajeantel Pure Luxury
This is my 2nd stay at this hotel, I think its going to be my usual spot now when ever I visit South Florida. The hotel cleanliness is superb and just the over experience from guest services, to house keeping, to the Splash Staff.
April 16, 2013
Rated 5 out of 5 by Frenchy55 My Favorite Hotel
The Hotel is a class of its own. Courtesy is number one . I would recommend the hotel to every one if they can afford it . It is a little bit expensive. But as they say " Good things are not cheap and cheap things are not good.
May 6, 2013
Rated 5 out of 5 by Mamala03 Great hotel for both families and couples!
This was our second stay at the Westin Diplomat. The first time just my husband and I went for a romantic weekend getaway. We loved the casual elegance of the hotel - beautiful accommodations, a spacious and inviting lobby, impeccable service and immaculate facilities. The only caveat last time was the priciness of the restaurants. This time we took our 2 year old son. The hotel was running a promotion whereby vouchers were given for food. What a difference! We had a fabulous time with our son! The staff could not have been friendlier or more accommodating. The kids menu is very well priced with abundant portions. Anything we needed was provided with a smile. The newly expanded food market in the lobby now offers a salad bar, snacks, cheese, fresh fruits - and is open til midnight. The pool on the main level has a large shallow area perfect for toddlers. My son was too young for the "camp", however, he was invited to play on their "bouncy" ride anyway. We will definitely stay here again and we are looking forward to it. I highly recommend this hotel.
January 28, 2013
Rated 5 out of 5 by rik25 One of my most favorite SPG Hotels
This hotel is amazing. Great Lobby, Gym, Pools and club room. The staff was great. Worked with me on my upgrades to a suite. The beds are amazing and the veiws are spectacular.
I recommend this hotel for a romantic or family getaway.
December 4, 2012
Rated 5 out of 5 by SUNSHINE0428 ms Patricia Edwards
i would like to thank the whole entire staff here at the westin for a job well done i could not have ask for better service. you guys made my stay very relax it was like home away from home....Thank you
July 1, 2013
Rated 5 out of 5 by JenniferR2 Hotel had great service
Conceirge, front desk and security staff were extremely effective and helpful. Security found my lost sunglasses and made all the arrangement to return them to me and kept me informed. Exceed my expectations. (Christina)
May 17, 2013
Rated 3 out of 5 by Rob10 Check in and check out
Arrived at 8 pm, hotel busy out front, plenty of people. Tried to check in, took 15 minutes. Way too long at night. In morning left about 8 am, finally gave up and just told concierge I was leaving. Front desk very poorly staffed.
August 13, 2012
Rated 5 out of 5 by Susan50 Wonderful Service!
The service was outstanding! We attended a convention and the staff were all courteous and helpful. The food was great and everyone went out of their way to attend to details and special requests. What a wonderful experience!
April 8, 2013
Rated 5 out of 5 by Kingcheat69 Most elegant hotel stay ever
We were informed that the Westin Diplomat was a great hotel, and we were not disappointed. Elegant, great location and a friendly staff. The hotel is beautiful, both inside and out. We are already making plans to return next year
October 6, 2012
Rated 4 out of 5 by KS123 Nicest hotel in Hollywood, FL
We had a great time at this hotel. My family enjoyed the pools & beach - great set up! Beach chairs were very expensive ($15 for each single & another $15 on top of that for a shade umbrella).
Food service at the pool was great. Always someone to open the door when you walk into this very nice hotel. Great lobby & we upgraded our room to a suite which was very large. Furnishings could have been more up to date - pull out was very uncomfortable so we just ordered a roll away which worked well.
House keeping was a mixed bag. Most days they came, cleaned & left before we returned to our room. One day however they had not been to our room by 4:30pm so we had to call down for at least some fresh towels (which arrived timely). House keeping themselves did not arrive until 5pm - at that point we sent them away.
The breakfast buffet was perfect for kids (5 & under free) & $11 for our older kids. Adults are better off ordering off the menu.
Dinner at Azia was nice - great food, but painfully slow & there was only one other table at the time.
All in all, nice stay.
May 23, 2012
Rated 4 out of 5 by C3stax First Time
Liked the hotel a lot. Valet service is $26 per day too and worth it (even though they forgot my truck once). Food is not as great as I thought it would be. If the food was better I would have gave the hotel 5 stars.
May 25, 2013
Rated 5 out of 5 by Yomase This hotel was so wonderful with it all
I just wanted to get away to relax this hotel and it's staff made it so easy for me to do that Anytime I'm in town I will return with no problem.Thank you for making my stay Great!!!
July 16, 2013
Rated 4 out of 5 by Jim49 Mr
The staff at the hotel are very pleasant and always looking for ways to help you out.
I know the gym is being renovated and when that's done it will be much better than having to cross the street to a dark gym for a workout.
February 25, 2013
Rated 5 out of 5 by chicago44 This hotel was wonderful.
I have no complaints about my stay tgis oast weekend. It was beutiful, clean and a very friendly/ family oriented place. The staff was pleasant and very helpful. I will be returning.
July 15, 2013
Rated 4 out of 5 by Iry15 Very nice Hotel
The hotel was beautiful! The pools and ocean access was awesome. Rooms were very nice. This is my third time that I come to this hotel.The only thing that I dont like is , they dont have much variety of food in the pool area.
July 20, 2012