Rated 2 out of 5 by Avowit Can't judge a book by its cover
Such a beautiful hotel and yet the little details make all the difference. We arrived at 4:00 pm to find our room was not ready. We kept being told the room was being cleaned but it took over 2 hours for the room to be cleaned. So many things in the room didn't work or work broken. The air conditioning barely worked and I never had a good night sleep because the room was so warm. The food was decent but horribly over priced. Then on our last morning 2 security guards showed up at my room demanding that I come and settle my bill. The beach was very nice and the staff there were great. Even the golf course was dissapointing.
April 11, 2014
Rated 4 out of 5 by Lulu521 My stay
Considering the level of the hotel, I highly believe the food should be much better at the conferences events for what it was paid. The Café should be opened in the evening, or the food at the Bar Su should be better, there were people returning the plates in one of our groups due to the high value of guests all at the same time there.
August 4, 2014
Rated 4 out of 5 by jccal Gorgeous hotel-less than gorgeous service
The place is beautiful. I had two less than satisfactory experiences . The valet parking service is awful . First wait was 30 min. The next morning i waited 25 min and they could not find my car keys. They had to drive me to my appointment. When I came back they were making a duplicate key as they lost mine!
When I went to the desk, the manager said he felt terrible about this, and an earlier experience and would get back to me. He never did. The next day, I went to another manager who finally handled it.
The pieces need to fit together much more effectively. Responsiveness is not a strong suit. And DO NOT valet park your car!
February 2, 2014
Rated 2 out of 5 by Pimms Huge Disappointment
The service at front with luggage when arriving was excellent. Young man that delivered luggage to the room was friendly, courteous and engaging. Unfortuantely that is the best service we received.
Pro's: Room very comfortable, great view, pool is very nice
Con's: Being overcharged and leaving 3 voicemails and sending one email with no response. Other cons: Housekeeping would not replace items they took (for example by 2nd day no bath matts). Had to request shampoo and conditioner. Check out on Friday morning 1 desk person and 8 people in line. When paying at bar or restaurant they would want you to "yell" out your room number and name? Very unprofessional.
October 23, 2012
Rated 4 out of 5 by DallasD Just a little more
during a recent 3 night stay at the Diplomat Country club property I had a few expectations that did not get met. First was the Shuttle bewteen the 2 locations ends at 9pm. so if you go have diner at the ocean location and try to get back to the CC location you have to cab it (15 bucks)
Second. Awfully slow internet in the rooms and at 12.95 a day i should be able to download a itunes movie under an hour hour. However this is not the case.
Third The rooms and bath were awesome, but the tube TV in the room is bad . No HD to watch both Sunday and Monday Night Football is just cheap.
Overall the hotel is nice but just needs a few tweeks to make it memorable.
December 20, 2012
Rated 2 out of 5 by Jenni2014 Executive
Not what I would have expected being a very loyal SPG member and someone who absolutely raves about Westin properties. Toilet broken, room faced very noisy flock of birds and air conditioning units outside (an eyesore), among other things. Not worth the price. Took 6 separate attempts to get manager rectificiation during peak hours (although they were certainly very pleasant and nice). This included call backs, and going to the desk three times. A shame, it was a lovely property but I won't be coming back. The little store (with beach items) staff was amazing. The restauraunt staff - most acted as if they were doing me a favor.
February 7, 2013
Rated 4 out of 5 by StuartMargaret need new carpet!
Need carpet is needed...plus A/C unit rattled alot...
August 10, 2014
Rated 1 out of 5 by Sam55 The Service at this hotel needs work
Stayed at this hotel for a few nights. Everyone had their hand out for a tip and no one did anything to deserve a tip. Had several issues with housekeeping. The lady yelled at myself and the lady down the hall. She would not give us fresh towels. The shower in our room did not drain and it leaked on the floor. Tub did not drain either. Carpet in room was wet when we arrived. Front desk said someone would dry the carpet. No one ever did. Asked for new room with a shower that drained and a dry carpet. The front desk said they would move us checked us out of room and never gave us a new room. Housekeeping never cleaned our room. I said something. I was told Oh sorry we are booked. When the hotel asked for a review they said sorry for the confusion.
March 22, 2013
Rated 4 out of 5 by LeslieW It's clear why so many groups take their meetings to the Westin Diplomat.
The hotel is convenient and accommodating with comfortable, spacious and well-appointed guest rooms. There is plenty of nice meeting space. Banquet food quality and presentation exceeded my expectations. Line level staff in Banquet Department are excellent, professional, friendly and proactive. I enjoyed working with them.
August 4, 2014
Rated 4 out of 5 by cookie2014 Hotel is way too impersonal
We took a few days to get away from home with the family on July 4th Weekend. Big Mistake! Being that it is a big weekend for getaways we figured a large hotel would be better and can accomodate this many people. The hotel was a 100% sold out and it showed. I did not feel the Magic! I did not feel pampered. There was just too many people, not enough towels in the pool area. Imagine you can't even use the pool because they ran out of towels. I never heard of such a thing! Room was dirty and I noticed the maid did not vacuum the room the 3 days we were there. it did not seem to be vacuumed before we arrived as there was dust balls on the carpet. I was not impressed with the staff either. They were not very friendly at checkout.
July 6, 2014
Rated 2 out of 5 by lola53 Charge for chairs
Is totally wrong have to pay for the chairs and umbrellas on the beach when you are a guest
First time to happens to me.
August 9, 2014
Rated 5 out of 5 by SweetWestin Saved Me and my iPhone
Checking my bags at the airline ticket counter and realized that I had left my iPhone in the taxi. What a helpless feeling, disconnected from world I started to reach out to the taxi company...ask the airport taxi stand for help...Ask the airline police for help to no success! I thought for sure it was gone! Called the Westin and BAM! They got the taxi driver to return my phone to them ASAP! Then, if that wasn't enough, they shipped it out FedEx P1 so I would have it by the next business day!!! You guys are AWESOME!
April 11, 2014
Rated 5 out of 5 by JCole1 This hotel felt like home away from home.
The hotel staff were AMAZING! Everyone there was extremely kind and welcoming. If you got lost or had a question (some of them I am sure they answer about 300 times a day), they answered thoroughly. The room was extremely clean, and the availability to get food in the lobby during late hours really helped us out. We arrived at 10:30 pm the first night of our stay. We self parked, and getting in and out of the hotel was very easy. I would recommend this hotel hands down and look forward to the opportunity to stay there again. The only negatives that I can really point to is having to pay for Wifi in the room and the coffee is not refilled in the room everyday.
November 4, 2013
Rated 5 out of 5 by Premmy Overall Excellent Stay!
This is an amazing hotel with great amenities.
August 9, 2014
Rated 5 out of 5 by shiframeir Great family stay!
Stayed here towards the end of January when the resort was sold out due to a bunch of conferences.
SERVICE: even at capacity i was pleasantly surprised with service and upkeep overall. when i came at about 1pm the suite was not ready, but got ready by about 2:30 (i came to check before they called me). I reserved a Diplomat suite (no ocean view) but after some begging (and with my SPG Gold status) was kindly upgraded to their Corner suite, which really is perfect for a family of four. Strangely, i wasn;t given exec club privileges (i don't remember ever not getting that upgrade perk even as a gold), so i had to buy my own cereal and milk, and couldn't check out the beautiful exec club suite people rave about. They sent us chocolates and a handwritten card for our anniversary, which was a very nice touch.
BATH: suite had a great bathroom with big tub and separate shower with good rain shower coming directly from ceiling plus a separate handle showerhead to use depending on preference (rainshower had nice pressure, better than i expected, but separate head was very weak). loved the soft robes.
BEDROOM: was a nice king heavenly bed that was perfect for vacation zonking. tv's in both rooms had some sort of minor issue with turning on to tv, and there was no easy to use online channel guide (like i have with FIOS at home) so it was hard to really use/flip channels, but we weren't there for tv. Living room included a BOSE audio system with DVD player which was a nice plus for putting on kids dvds (they advertise childrens programming on the hotel website, but only had Nick, Cartoon network and pbs, no Nick Jr. for our 3 and 5 year olds).
LIVINGROOM: included a small table w 4 chairs for eating in, plus a couple of couches (one folds
view from the long porch was fantastic, right over the pool and directly fronting the beach/ocean. porch included a table and two chairs on one side, and a nice lounge chair and another little table on the other side. loved leaving the sliding door open to hear the waves, so calming and beautiful, and sunrises were great.
KIDS CLUB: my kids attended the kids club for 2 3hour morning sessions and had a great time. because there were only a handful of kids my week, there was no bounce house until the last day of my stay, but they had a nice coloring activity (4 and 5) and there is a bunch of fun stuff there (air hockey foosball) plus a nice area to play on the beach, and they go swimming too. They also throw in a nice goodie bag of fun stuff for kids (a quality little bag for the beach, plus a nice water bottle and a hat that says westin kids club, really cute. definitely worth $30 for three fun hours (and a little break for me and the Mrs. for our anniversary getaway).
ACTIVITIES: the great thing about this resort is it is really a resort, with tons of things to do. also, there is a special activity credit u can sign up at front desk for, get $100 in activities for $80 (and can get several credits per day). so if u will spend 100 in one day, make sure to enroll.
GOLF: we went golfing (special twilight deal was 99 per person with clubs and cart), which was really nice, but make sure to bring your own golf balls, as they were an extra $30 for 15.
JETSKIING- for just $80 you can rent a jetski for a half hour (and can have 2 people on and switch off). was lots of fun (even when we fell off :)) and something i hope to do every time i come back here.
BEACH- nice and clean, but note that chairs cost 12 beds cost more and umbrellas also cost separate. nice volleyball court was a lot of fun (brought my own ball).
POOL AREA - plenty of lounging available for free and really a beautiful set up. loved the large amount of pool space available, which leads to much less crowding vs other hotels during busy times. the infinity pool is great for kids, as it starts at about 1 feet for the firs section, so even toddlers can have a great time unassisted, and then most of the rest of the pools stay at about 3.5 feet, which means no diving, and may irritate adult swimmers, but me and the fam loved it. a couple of jacuzzi's were also nice.
BOATING: can rent boats form a dock on the intercoastal accross the street from the hotel.
FOOD: Gelatto at the coffee shop was kosher (ask to check boxes) which was a great plus for me, and there are several kosher restaurants in the vicinity (including a pizza store that delivers directly to the hotel (Dairy Bites) with reasonable pizza prices for pies that are a little smaller than normal). starbucks coffee was great in the rooms. rooms also come with small fridge and separate minibar, so decent space for milk etc.
OVERALL- a classy place that is kept up very nice (rebuilt in 2003). You have to pay a premium, but I don't think most other hotels can compare with the bang for your buck (especially if you have an SPG card).
Room Tip: of course oceanfront is key.
February 20, 2012
Rated 4 out of 5 by MGG0506 Great poperty, but beds don't live up to standard
We really enjoyed almost everything about this hotel. Lobby was beautiful. Fitness center above average. Pools and beach area were fantastic. The problem was that the beds and bedding did not live up to Westin standards. Having stayed at several Westin's and Sheraton's lately, I feel confident saying that this was the most uncomfortable bed and the these were the lowest quality sheets/blankets we've encountered in quite sometime. And this is coming from someone who really likes this part of the Westin experience; we bought pillows and sheets from Westin for our own home! I'd stay here again, but if the hotel can do something to improve the bedding they should.
August 26, 2013
Rated 4 out of 5 by corporate1 Great hotel, beautiful beaches
Everything at this hotel was fantastic with one exception. We called and confirmed in advance with multiple staff members that we would have 2 beds in the room. When we got there at 1 am from a long, west coast flight (as anticipated), the staff informed us our room with two beds was not available. We had to wait on an old, roll-away bed to be brought up in the middle of the night after arriving exhausted. That was disappointing considering the extra steps taken in advance to secure a two bed. The next day they moved us to another room. Other than that, excellent facilities and everything we expected. Great staff in general.
May 23, 2013
Rated 5 out of 5 by JuiiaBill2000 Perfect Anniversary Get Away !!
We escaped from our home on the west coast of Florida for an anniversary get away to the east coast. Hollywood was a new destination so we were not sure about where to stay, we definitely picked a winner. We will go back for sure. From check in with Gretchen (she is a Westin Rock Star !!) , to Shawnee at RIvals all of the staff was great. Thanks Westin !
August 1, 2014
Rated 5 out of 5 by NOVAMIKE A Standout Among Westin Destinations
From the moment you walk in, the Diplomat stands out from other Westin destinations. The stunning lobby; the courteous staff; the well-appointed rooms; the top-shelf executive lounge; the soothing spa; the vibrant health club. But what really inspires are the pools and the spectacular blue-green ocean. Always sad to leave but energized to return!
August 1, 2014
Rated 5 out of 5 by RickBrooklyn Almost perfect
A fantastic hotel, a fantastic room and a fantastic staff. No downside, except one. The inhouse restaurant Bar Su is managed terribly and losing so much potential due to a limited menu. I came in at 5 pm when the restaurant just opened and there were only 4 other patrons there at that time. I sat at the sushi bar instead of a table because I like to watch the chef prepare my order. Here is where the problem began. My order after being prepared should have been handed down to me by he chef as they do in all sushi bars but it was brought down to the end of the bar to await waiter pick-up. Raw fish should not be waiting to be delivered to the customer for over 12 minutes, sushi does not react well being kept out of the cold for so long. Bar SU only had one waiter tending to the customers and he was doing it all but right next to my order was 3 hostesses just standing around who could have handed the plate to me.The place needs a manager to supervise the staff. I also believe that the restaurants true potential is not being utilized. The sushi menu should be expanded to that of a true sushi bar and then this place would be knee deep in customers.
August 7, 2014
Rated 4 out of 5 by JCMC672 ITX
Overall stay was fine. The check-in process was terribly slow. At 10:30pm we stood in line for 20 minutes and then it took another 15-20 minutes to check-in. Very slow.
August 6, 2014
Rated 4 out of 5 by SHJ12 Poor service and room, staff rude
I checked in and despite my status was given a small room, and the bathroom was outdated, the couch filthy. The shower head was an old plastic one which barely reached my chin so I had to squat to wash my hair, this is not Starwood standard. When I went to the coffee shop they said I couldn't charge to my room and had to go to the front desk, when I did there was no issue. I also told the front desk about my shower and the girl argued with me. I was also not credited my points on my check out and had to ask for them. Overall, after 6 years of staying at this hotel with beautiful rooms this was undoubtedly the worst visit.
December 16, 2012
Rated 4 out of 5 by JDinelli Not Good
We were very dissapointed that on the day we checked in, we had to call 3 times for extra pillows and sheets, it took over an hour to get them. We were all tired and just wanted to go to sleep and we were waiting on those supplies. Each time we called, the person who answered the phone questioned us if we knew there were extra pillows in the closet, we never should have been questioned and it should not have taken 3 calls and an hour of waiting!
We also called down to get our car, when going out to get into it,
The valet attendant looked at our ticket and told us that the car that was pulled up was ours, it was NOT! They tried to give out the wrong car! Not Good!
July 3, 2013
Rated 5 out of 5 by LWP17 Off Season South Florida
Great pool, beach, & conference facilities. Staff was very helpful and attentive. Food was good and had items to suite many tastes.
August 6, 2014
Rated 5 out of 5 by NitaBell This hotel is luxary
Great views of the beach, great views overlooking the sky on the balcony at night. Great place to relax
August 6, 2014
Rated 5 out of 5 by Martij Wonderful stay from start to finish!
As someone who works at a Starwood hotel, I have high expectations and the Diplomat definitely delivered!
Juan at the front desk was very friendly upon check in and got us into a room much earlier than we anticipated, which was a huge relief after flying in on a red eye.
Poolside service was on the slow side. It seemed like they only had a couple servers working but I forgave this since it was more of a family pool where guests bring their own food/drinks. I'd recommend going directly to the Splash restaurant/bar for the fastest service. Food was above average for a pool and I really enjoyed my ahi tuna salad. The offering of kids activities were a pleasant surprise and provided a welcome break for us!
Room service arrived faster than expected and housekeeping fulfilled all of our requests in a timely manner.
I loved the beautiful workout room, with the blue-lit wall!
We really appreciated how Rivals sports bar accommodated our large party by reserving a whole area for us, and being more than happy to split up our check many ways and apply my Starwood discount.
Our only real frustration was exiting the parking garage, which requires you to go up to the fourth floor, cross over to the other part of the garage, and drive back down again. I believe valet is only a few dollars more than self-park, so maybe that would be a better option.
Overall a great stay and I wish I could have stayed longer!
August 8, 2014
Rated 5 out of 5 by annie0117 this hotel has always been amazing
I have stayed at this hotel several times and my family and I always have the best time. I was very impressed with the addition of the gym.
August 5, 2014
Rated 1 out of 5 by michae00 unhappy
it was bad enough that we could not get room we wanted but when we asked for a manager we were not even called back. totally ignored. we had to ask for room to be cleaned each day. i have been coming to this hotel for many years after this treatment u will not see me again.
May 1, 2013
Rated 5 out of 5 by axj25 Crowded but enjoyable
This is a very nice hotel with expansive lobby and very well maintained. The pool, fitness areas are excellent and the location, beachside, cant be beat.
August 5, 2014
Rated 1 out of 5 by Fred25 Unbelievable!!
Having stayed at the Diplomat twice before, I had excellent expectations, But... they were understaffed in the cafe and bar, considering there were three conventions being held. It took 15 minutes to get coffee and once I placed it, took 45 minutes to get a breakfast order, which made me late for meetings. Bar service was almost non-existent. Had to call to get my room cleaned, and then had towels which were frayed and ragged. And, my 11 year old grandson makes beds better than the person servicing our room.
April 29, 2012