Rated 5 out of 5 by TEB1152 The Westin Diplomat Continues to Exceed Our Expectations
My wife and I have stayed at the Westin Diplomat four times in slightly over a year. Each visit, including this one, has been exceptional. It starts with the valet parking, the front desk, and the entire staff. The rooms are outstanding: quiet, very clean, and very dark (a boon for light sleepers.
We look forward to breakfasts in the restaurant. The food is very good -- my wife loves the granola and yogurt pancakes. Claudia was our waitress on this stay. She was outstanding.
The General Manager is to be complimented for hiring and training an exemplary staff.
August 24, 2014
Rated 3 out of 5 by Marit Green program
The Green Program needs to be more clarify.
It was offered to us as a good program and for that we received three cards of $5 credits, and was described that the towels and bed sheet will be changed as we requested, but no one explained to us that the room never will be cleaned (ex: the trash, the carpet, the replacement of the Kleenex box, etc...) As it was explained to us after we claim...that the bed room was deleted from the list to be cleaned at all.
It was very difficult to understand more the program, when the person in charge to deliver to you the beach towels give you two towels by guest.
I think that needs to redefine the program.
August 18, 2014
Rated 5 out of 5 by Mayita Great Time superb overall
The stay was wonderful !! And ammenities too!!! Wlll definetly visit again!
August 28, 2014
Rated 5 out of 5 by Scott124 Conference
Staff and Food were excellent
August 27, 2014
Rated 5 out of 5 by vacay814 Great Staff!
The staff always goes above and beyond our expectations to make every stay a wonderful experience!
August 26, 2014
Rated 5 out of 5 by SoGeorgia Stunning Views with Outstanding Service
Hotel is very convenient to Miami and Fort Lauderdale with a beautiful beach front. We stayed 5 days in a corner suite, on the 32nd floor. Our room was exceptionally clean and extremely comfortable. One of the many reasons we stay at Westin Hotels when we travel is the comfort provided. We love the Heavenly Bed and the soft, upgraded bedding. We had an issue with refrigerator & A/C. Both issues were addressed by engineering staff and corrected in a very timely manner. We enjoyed the 24 hour room service and found the valet parking to be efficient and flexible (holding car up front for a quick stop before heading back out). We look forward to staying there again, when visiting this area.
August 18, 2014
Rated 4 out of 5 by mdmanuel 40th anniversary celebration
We spent the first nights of our honeymoon 40 years ago at the old Diplomat on Hollywood beach before going on a cruise. We decided to come back to the new Westin Diplomat for our 40th anniversary. We were quite pleased by the recognition of our anniversary at Hollywood Prime (special "Happy 40th" dessert) and by the hotel with the bubbly, chocolate and tuxedo strawberries in our room on our anniversary. We wound up dining at Hollywood Prime twice in our 4 night stay - I would recommend it very highly. Lunch everyday at Splash by the pool was also quite good. Overall we really enjoyed our stay and I'm glad we decided to come back after 40 years.
August 13, 2014
Rated 5 out of 5 by jackdesign2000 Beautiful pool & beach! Excellent service!
I came here for a business conference and stayed a few extra days for some sun & fun. It was perfect for both and I would highly recommend it to anyone. The hotel is gorgeous and well kept, staff is super responsive and friendly, food at Splash was delicious and the pool and beach were stunning! Great fun!
August 24, 2014