Rated 4.1 out of 5 by 1122
Rated 4 out of 5 by RobbK Very good, but short of excellent
Second stay and previously several years ago. Hotel is modern, with luxury amenities, rooms are adequately spacious and would repeat visit. The drawback that I encountered and this was consistent with first visit is the driveway area is extremely busy, unorganized, valets have no clue of how to handle the flow of guests. I could not obtain attention or service and unloaded and parked vehicle myself. Bad, poor, inadequate valets (over-priced for speed or service) with attitude and troublesome check-in parking or dropping off guests. Needed improvement from several years ago and on my last visit in July 2014.
July 15, 2014
Rated 5 out of 5 by MarkS62 Heavenly Westin Happiness!!
The stay was for a corporate meeting and it was really a fantastic experience.
The hotel and staff provided the best food and beverage and meeting and conference facilities that exist in the market today.
I recommend this resort to anyone working or enjoying a stay in South Florida!!
Thanks to the staff!
July 13, 2014
Rated 2 out of 5 by LMSOmaha I would not go back
There were problems with my stay. First room air didn't work and room was about 80 degrees. They are responsive and fixed right away but took an hour-2 out of the stay.Then blocked for 2 rooms and by morning needed to move but 2nd of 2 rooms not ready until about 8 PM. More relaxation hours gone. Also a lot of nickel and diming during stay. On good side beach great be prepared $60-100 a day for chairs and umbrellas. Food good. Staff is very nice but not very effective. Engineering is both nice and effective-too much contact with them but they are great. Would not go back to this westin.
June 24, 2014
Rated 4 out of 5 by LCS1673 Great conference venue!
I recently attended a conference at your hotel and was really impressed with the facility and staff. Everyone was cheerful and eager to be helpful. The facility was very clean and extremely well-maintained - - nothing appeared tired and worn. I did find the food (catered & restaurant) to be bland and surprisingly limited. Special shout-out to Maria at the Front Desk for her friendliness and extraordinary customer service!!!!!
July 18, 2014
Rated 5 out of 5 by MultiyrPLT Platinum actually means something!
I am a Starwood guy. It's just where I stay. I have been to many Starwood properties around theworld where your Platinum status gets you absolutely nothing. My stay at the Diplomat was completely 180 degrees from my prior experiences. A REAL room upgrade - check. A Platinum Club that serves good food and a responsive attendant - check. Affordable room service that tastes good - check. Full service property that you really don't need to leave - check. Can I also mention the golf for $29 a round with FREE club and shoe rentals?!? Unbelieveable. My only complaint - I didn't bring my family due to business conference. Huge mistake. I will be back with them in tow.
June 27, 2014
Rated 5 out of 5 by Weckccb People + Service
The service staff especially the Steakhouse and the lobby bar staff were outstanding, It took only once for them to remember you, acknowledge you and greet you when you returned.
July 19, 2014
Rated 5 out of 5 bes mattresses
Only compalint is both beds in my reoom were way too soft-prefer firmer
July 19, 2014
Rated 5 out of 5 by Radiant8 Summer Convention 2014
Our church group stayed for 7 days and 6 nights. Our stay at the Westin was fabulous. The staff was wonderful. My beloved and I had a gorgeous suite. Our balcony view of the ocean was fantastic during the day as well as the night. Everyone in the group said how lovely their rooms were. It is definitely a great place to stay at. It was like being home away from home. We definitely look forward to going again next year around the same time.
July 17, 2014