The Westin Ka'anapali Ocean Resort Villas

  • 6 Kai Ala Drive,
  • Lahaina
  • Maui,
  • Hawaii
  • 96761
  • United States
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 4.1 out of 5 by 306 reviewers.
Rated 2 out of 5 by Recent Stay For being a Tier 7 hotel, it sure didn't live up to those expectations. We are SPG gold members, upon arrival we were not greeted, we were not welcomed, we were not thanked for being loyal members. We booked a deluxe ocean view studio, we were given room 4200 which looked out on another building, unless of course they think the kiddie pool is ocean view? I immediately contacted the front desk and they did switch us to the other side of the building, but really?? I then asked about the gold members welcome gift and at first they told me because I booked through AAA I was not eligible WHAT? I immediately told them I booked through SPG using the AAA discount and then was told Oh, well since we are a Tier 7 everyone here is considered a gold member, we only give gifts to Platinum members -- again WHAT? Next came the room, our TV broke the second day we were there, they did come up and provide us a new one. Then our dishwasher broke -- they sent engineering up who said, "we need to order a part" which of course did not come in during our stay. When I asked the front desk if we would be compensated (since I now have to wash my own dishes on vacation) she said she would have a manager contact me -- which never happened. But I did get a call from engineering the day before we were leaving asking if we wanted a new one? Ah the dishwasher broke the second day we were there and you now want to replace it when we are leaving -- really? The overall staff (minus the bartenders) look miserable to be there -- they do not smile, they do not say Hi and when asked a question they appear to be bothered by it. And lastly, I had a spa treatment, according the the PDF brochure I was able to use my points -- I added up the points and it came to around 7500 points, when I went to the front desk to tell them, I wanted to use my points, they told me it would be 11,500 points -- I questioned this and was told "once again" we are a Tier 7 and we charge the highest of all the resorts, so the PDF is wrong?. If you are going to throw out "we are Tier 7" to your guest, then they should act like a Tier 7 -- I have had WAY better service from a Tier 4 SPG hotel. If we had any intention of buying a timeshare on this trip, that quickly disappeared on the second day. We will not stay here again. November 2, 2014
Rated 5 out of 5 by Delightful stay It is difficult to book a room here and I can understand why as it is in a perfect location.. It is just a little further away from the noise and crowds of larger hotel resorts.which makes it very attractive. While it is also tough to book a full ocean view room, it idd not matter as you can easily watch sunsets a few steps away from your room. Staff members here are very helpful and there are so many activities to enjoy if you want to take advantage. My room was a one bedroom and it was huge with a very nice lanai. There are two Westin workout facilites on the property as well as a remarkable Westin Spa which is well worth the time. I can understand why there is a high 98% occupancy rate at this resort. Upon departing, I only want to plan the next return. November 15, 2014
Rated 4 out of 5 by Not non-smoking! Smoking is permitted on the patios of ALL rooms. I am now in a wonderful room that is next to a person who is a chain smoker, so I am forced inside the room with all doors closed to prevent smelling their nasty habit! This is a VERY bad policy by Starwood, who lie about being smoke-free! The smoke enters my room if I leave the door open and stinks up the whole place! Starwood should BAN ALL smoking--on the patios, in the stairwells, and on the property! They don't, and it is a very negative aspect of my stay. October 23, 2011
Rated 3 out of 5 by Beautiful property, felt like a timeshare Positive: The property itself is high quality; the grounds are immaculate; the setting right on the beach is remarkable - made even more spectacular by the humpback whales breaching just offshore and the island of Lanai on the horizon. Plus, sunsets on Maui are unlike anywhere else on earth. While my overall impression did not meet expectations, I would be willing to give this property another chance - but it will absolutely not be my first choice when returning to Maui next time. I would have preferred it if the choice for "Would You Recommend this Hotel?" had a MAYBE option. Negative: - Disinterest, lack of attention and lack of professionalism among the staff that is not typically characteristic of Westin - This is an ownership property, and while it is possible for non-owners to stay here, there is notable pressure to join the Vacation Club. - I found the poor behavior and attitude of the sales staff of the Vacation Club to be the most irritating part of the entire stay. - Food and beverage was average quality; again, general malaise among the staff. - The fitness center is poorly outfitted and too small for a property of this size. October 27, 2011
Rated 1 out of 5 by Nice hotel but service was lacking During our stay; * The first room we were given, the room key didn't work * Once we got a key that worked the room wasn't cleaned * Front desk stay was unhelpful in finding another room * As soon as we got to our new room the toilet clogged * Waited an hour for maintenance to turn up * Maintenance left a mess * Waited another hour for housekeeping to turn up to clean the mess * In all the toilet clogged four more times while we were there This is a nice property, in a great location but the service does not meet our expectations of the brand. We were hoping for a nice relaxing vacation but ended up spending far too much our our time dealing with "issues". July 17, 2013
Rated 3 out of 5 by Disappointed! Our family recently stayed at the Westin Kaanapali Ocean Resort for our summer vacation. We intentionally booked an "Ocean View" villa to insure that we were placed in Towers 1-3 on the South side. We wanted our daughters to experience Maui with all it's beauty, which starts with viewing the ocean each morning. That said, the extra charges were paid to insure this request was met. Sadly, the hotel was over booked and we were downgraded to a garden view room in the back of Tower 7. This room faced the construction site next door with the street noise of the highway. I was horrified but there was nothing the hotel could do for us until day 3 of our stay. To bout, we prepaid for the breakfast buffet each morning of our stay and somehow the hotel staff couldn't locate our vouchers. This was a battle we dealt with our entire stay. Not being resolved until our departure day. Each morning we had to hunt down clean bath towels because house cleaning missed our villa but once. Urgh! We still haven't received an apology about our room downgrade, much less a refund for the money we paid. Mind you, we come to Maui each year for vacation and have NEVER been treated so poorly. We would NEVER recommend this hotel to anyone!!! August 27, 2012
Rated 1 out of 5 by Leaky toilets and airconditioner! Booked four rooms for four families to celebrate my Dad's 80th birthday. Requested rooms be near each other. Rooms were placed on opposite sides of the lobby, one on the North side and the other on the South.. When questioned, the front desk attendant said curtly its just a request that they didn't have to satisfy. In our room we are on our second toilet leak in addition to an air conditioner leak on the carpet! They take care of each problem but we are scared of flushing the toilet and have to step on soggy carpet. Westin is really bringing our vacation down. August 5, 2013
Rated 5 out of 5 by No emphasis on the beach We wondered why there was no emphasis on the beach when the resort is located on such a fine one. Charging money in order to get a couple of lounges and/or an umbrella onto the sand seemed extreme to my wife and I. We have been to other resorts with pools but they offer no charge for this plus have someone out there to get drinks and food. This was only done around the pool decks so really, you didn't even need to locate the resort on a beach. November 9, 2014
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