Rated 5 out of 5 by RedKate Another visit to Paradise
This was our 5th visit to WORV. We would like to take this opportunity to thank all of the associates who made our stay so great, notably the shuttle drivers, Tina, Alan and Wayne, along with two great associates at the front desk, Mylin and Jacob. The shuttle drivers were friendly, helpful and generally charming. The front desk staff helped us to find a nice villa for our second week. Although the South pool was being refreshed, the Ocean Pool Bar was still our favourite place to be and Angela our server always took great care of us. I think that the Westin needs to do a little bit better job at assessing the readiness of each villa to receive guests as we found numerous things needing repair in both of our villas; perhaps a better system for quality assurance should be put in place. It isn't any fun to have to repeatedly call service express (no matter how friendly they are) to have things repaired in the villa. I hope that some day soon the resort will be a non-smoking resort; it isn't very fun if your neighbours are smoking on their lanai. Can't wait to come back. Mahalo for the good times!
January 27, 2013
Rated 5 out of 5 by Texastraveler Wonderful Stay
The resort exceeded our expectations from the rooms, staff and amenities. We had a wonderful time and will be back in the future. Thank you.
June 11, 2013
Rated 5 out of 5 by fri2013 Vacation at Westin Ka'anapali
Relaxing hotel with excellent snokeling just off the beach. This is our second visit and plan on returning in the future.
July 1, 2013
Rated 2 out of 5 by Avoid4119 Disappointing
This was my first time to Maui last week and I must say I was quite disappointed. A number of things need improvement in the room itself and some of the font desk staff (concierge was great). First off, with the room, the first room we were given had a strong smell of smoke and I'm quite sensitive to this due to my asthma. We had requested three times a crib but none was there and we had to wait and this was not helpful as we came in on a late flight. The second room we were given wasn't much better but by now I couldn't be bothered to wait for another room. Front desk staff weren't too friendly with trying to find us any room but did offer to upgrade us for a price difference (no thanks!). For this inconvenience, the front desk manager did compensate us.
Unfortunately, things just seemed to get worse after the first day. We stayed in 4119 and had a real bad ant problem. Even after 3 sprays, they were still prevalent. One time we had to wait an hour for someone to come. Did front desk care? No, the final response I received was: oh yes, I have them in my house as well, they are looking for water. Besides the ant problem, the jetted tub was disgusting. I filled the tub, turned it on only to find the jets spewing black stuff. I filled the tub 4 times and turned the jets on in hopes of clearing what looked like soot but no luck. The jetted tub was not usable.
Front desk and concierge staff seemed very disconnected. One would tell me I get one mid-stay cleaning while the other told me I get daily. I was also asked to go and present ID to verify the occupants only to be told by the front desk that 'someone' probably just got the last names wrong. Really?
In the end, I opted out of attending the timeshare presentation. I was told one of the perks for attending is to stay on the list for these timeshare previews but i agree it would be nice to see other properties, this just wasn't worth the 90 mins of my time.
The only positive? Beach and pool facilities were pretty decent and concierge was helpful to plan my week in Maui. Otherwise, this is one property I won't be staying at again.
October 4, 2013
Rated 5 out of 5 by Marco7 Amazing confort and great service
We enjoyed the time at the resort, it will be my hotel for our future Maui's visits.
May 23, 2013
Rated 2 out of 5 by JR82 Don't book it!
As a SPG Gold member it troubles me to write this review. I have stayed at Westin hotels from St. John to San Francisco and all in between. When I booked this hotel several months ago I read the reviews and was truly unsure if I should. I decided to give the hotel the benefit of the doubt, and I was sorry. Upon arrival my first night we walked into a hot steamy room in which the AC was broken and wasn't repeair until the following day. I could tolerate this as I understand things do happen. My issue with the hotel goes much deeper. After a few days of enjoying fun in the sun things went down hill, fast! As I am getting ready to take a shower I notice the tub is partially filled with what looks to be black sewage! I immediately call the front desk and they send someone to repair it. I was unable to shower the entire night and dinner was ruined. The following day a repeat of the exact same happened and I again called the front desk and reported it. At my request we were moved and they offered me $30 off my stay a night. I felt like this was completley inadequate and almost made things worse. I am not the type of person to write reviews or feed negative comments, this was just needed. Be safe and book elsewhere.
June 8, 2013
Rated 4 out of 5 by Darcy2013 Nice Resort
We recently visited the Westin Ka'anapali Ocean Resort Villas and stayed in a studio villa. The room was very nice and had a whirlpool soaker tub as well as a full shower which was nice. The kitchen was a little small but worked for breakfast in the room before heading out. The resort is right on the Ka'anapali Beach so to soak up the Ocean and plenty of rays, one didn't have to go far. Given its location, the views of Lanai and Molokai were spectacular, in addition to large number of whales which frequent the area in the winter. While the location is on the northern part of Maui, still provided a good home base to go and explore the island from.
The food at the resort was good and reasonably priced for a resort but a short walk took to you Whalers Village which had an additional selection of restaurants, so driving was not necessary either. The resort provided a shuttle bus to this location and other Starwood properties and even into Lahania, so one could enjoy a night out without having to worry about driving.
The staff was very good, friendly and helpful. The facilities were also second to none. We had a partial ocean view and provided a nice touch for a cocktail prior to dinner.
Overall, the resort is highly recommended and one of Starwood’s nicest properties.
February 11, 2013
Rated 1 out of 5 by DrCantu No Bueno.
No Parking and slow valet since they have to retreive the vehicles from a far away lot, very slow internet, gave me a room next to elevator and when we complained changed us to a downgrade partial ocean view room, intermitent TV channels and when complained did not come to see but came and woke us up next day at 8 am even when we posted the no distrub sign, restaurant is worse than mcdonalds. We do NOT recommed this hotel, period! Dr. Cantu
July 23, 2012
Rated 3 out of 5 by Kat922 This hotel has great location
The location of resort is great, room was clean, restaurant & concierge staff was very helpful. We had some issues with pool service staff...most of the pool servers were not customer service oriented & we had to chase down staff to order food. Also, the staff working at pool service to provide towels were not very customer service oriented either.
December 28, 2013
Rated 2 out of 5 by Leanne1396 DISAPPOINTED
Its hard to complain about a vacation in Hawaii but I feel like I need to address a few issues. We stayed in the North villas and the place smelled like sewage the whole time. I don't know what can be done about it but it is awful. I didn't check reviews before we left because we had stayed at the Villas about 6 years ago but when we got home and I started looking at Trip Advisor and Yelp; most reviews noted the sewer smell. My second issue is the bed. Westins are known for their beds but the bed in our room was awful with a huge sag in the middle. We had already changed rooms once so we stuck it out. Im not sure if we were given poor accommodations because we were staying on a promotional deal but it sure felt that way. My last issue that I would like to address is the restaurant Puleho. Our waiter couldn't have been any nicer but we could barely understand a word he said and I don't think he understood us very well either. My Husband and I both ordered the Caprese salad. It was served with Burrata which I love but without bread or crostini to eat it with. Im not sure if you know what Burrata is but it is a very creamy form of mozzarella that is impossible to eat with a fork...it is meant to be spread on bread. When we asked for some bread our waiter couldn't understand and kept suggesting we get an order of the garlic bread. We finally gave up and just ate it the best we could. There was a manager floating around but he had just been to our table to ask apathetically how everything was so we just decided not to make a big deal out of it. Like I said, its hard to complain about a vacation in Hawaii...the weather was beautiful and we had some great meals off the property. I just thought you would like to hear about our experience.
August 26, 2013
Rated 4 out of 5 by Steven62 Great Annual Experience
After staying in the South Tower on previous occasions, we decided to try the North Tower. Same great value, slightly different viewpoints and poolside settings made for another memorable experience. Particular mention goes out to the Watersports and Pool services guys for always being energetic and friendly when ever you approached their building. Mike especially lead by example. I did find the parking stalls to be very narrow and was a challenge at times. We did have engineering come up to our unit on a couple of occasions, they were very prompt, efficient and very curtious. All in all another memorable trip to Maui, now time to start planning for 2013!
May 5, 2012
Rated 4 out of 5 by CABeachGuy Great Beach, but not a hotel
Overall this is a very nice property. It caters mostly to seniors staying for 2+ weeks and families. I found the pool to be extremely loud and overcrowded. Past reviewers are correct, the chaise lounge chairs have a metal bar that hits your back, they should ask for a refund or free cushions from the manufacturer. The chairs are so packed in that you have no room to move around. Ka'anapali is probably the nicest beach. One thing to note, they do charge $10.00/day for a chair at the beach. I thought this was ridiculous. I was a guest of a Villa owner and it seem to me after spending so much for her time share they shouldn't nickel and dime their members. The room is appointed very nicely. The sofa bed is extremely uncomfortable so we opted for a rollaway (again an additional charge). Past comments regarding the maid service are correct. There is a midweek towel and sheet change but that is it. They do not clean the toilet or sink or anything. We clean our toilet at home more than once a week. More extensive cleaning is available, again for an extra charge. I will say there are housekeeping carts everywhere and their housekeeping staff is VERY accommodating. They will exchange your towels for you, give you more soap, shampoos or whatever you like. But you must go to them. I am not used to going on a vacation where I have to make the bed, clean the kitchen, clean the bathroom all the time.....I might as well have stayed home. Another reviewer complained about the food prices. Let's face it ALL food on Hawaii is expensive. The first night we ate at their Italian restaurant. The server did an amazing job, the food quality was good and the bill for a party of 4 with tip was $200.00. Another morning we ate at Duke's , just north of the property, for breakfast. The bill for 4 was in excess of $100.00 for coffee, juice and an entree for each person. The next day we decided to try the Westin buffet in the South tower. The selections were great. The food was high quality and it included juice, coffee, etc. They had fresh papaya, oatmeal and many other nice items. I feel the buffet at the Westin is the best value and offers many choices and selections. Other mornings, we ate yogurt and bagels from our room which was also a nice option. The property has two fitness centers, one located in the south tower and one in the North tower. Unfortunately, we didn't find out about the one in our building until the last day of our trip. I prefer the fitness center in the North tower as it has big windows and a nice courtyard view. Overall, I liked the property, but if you were booking it as a"hotel" room which they offer, I would suggest booking at a true Hotel property. If you like timeshares or are looking to buy at this property, I think it offers numerous amenities.
February 16, 2013
Rated 1 out of 5 by Alex27 Rather disappointing
Sorry to say that it was not such a great experience:
We started on the wrong foot as we arrived from LA around 10 pm: No room service after 8 pm! We had to drive to Safeway to get milk and cereal not to sleep on an empty stomach.
I found the concierge service inaccurate and not informed. The concierge sent us to the Ocean Pool Bar and Grill but did not know that on Christmas day at 1.45 pm we could not get lunch, as after 1.30 pm that restaurant had already shut to prepare for the dinner buffet that evening. The only place (Pulehu is only open for dinner) was the Pailolo Bar, which serves only hamburgers, salads and sandwiches that are rather average. Could not get a piece of fresh fruit whatsoever.
Pulehu is a "wannabe" Italian restaurant. The risotto was overcooked even though I requested it "al dente" as I am a real Italian from Italy. The menu has a few mistakes to begin with: Saltimbocca is actually spelled with 2 "c"s, as is Piccata. I say "Peccato", which means "what a pity" or "sin"!
The beds are made in a ridiculous way, as you can only pull your sheets up to your waist without messing up the bed. The bottom sheet rarely reaches the end of the bed. And a duvet in Hawaii? So one can blast the air conditioning at freezing temperatures?
The spa experience: Had a lovely massage but could not go back to my room wearing the spa robe. Were they afraid I might steel it? The spa receptionist said people take all sorts of things at this hotel...What kind of people?
Must be a great place for families with young kids. We had an amazing view, from our second floor room, of the pirate ship and the kids pool/playground. Good thing the windows are soundproof. Pity the corridors are not sound proof too. Plenty of "guests" slam the doors and shout in the corridors, and I am not talking about kids...
December 31, 2011
Rated 5 out of 5 by StormAndCo Great hotel with beautiful location
Very nice hotel but not sure what makes it a Category 7 hotel? That being said, everything was great, very clean and the location is awesome. Super nice beach and great for snorkeling.
The food is ok and prices too, but the selection is quite limited.
We had 2 "One bedroom", one for my 3 boys and one for me and the wife. I had booked 2 regular rooms but got upgraded on both accounts, thanks again.
All in all, we had an excellent stay for 6 nights, we had just been to Kauai for 2 weeks in a rented house, so it was perfect with some extra luxury and treatment at a super hotel.
If on Maui again I'll most likely stay at the same hotel, but I prefer Kauai with less tourists.
August 30, 2013
Rated 5 out of 5 by THEMauiLover A marvelous fall vacation
Our mid-November stay at the Westin was very enjoyable. The facility is beautifully designed and maintained to very high standards. Our studio villa was very comfortable, but the view from our room was disappointing given the "ocean view" unit assigned to us. Reflecting back, we should have paid the extra money and booked an "ocean front" unit as part of our vacation package. The on-site restaurants were very convenient. Food and service in the Pulehu Italian Grill was excellent. Overall, this is a vey nice place to stay on Kaanapali Beach.
November 21, 2013
Rated 5 out of 5 by AmyVQ Wonderful Anniversary Stay
My husband and I were really pleased with our recent anniversary stay at the Westin Villas in Kaanapali! Yuki at the front desk of the South Tower was such a friendly and helpful part of that. She upgraded us without asking with our Starwood Gold status and was able to get us an early check-in, which was very convenient since we were on the property with our 6 year old. She congratulated us on our wedding anniversary and sent us a complimentary bottle of champagne. Our room and experience was so wonderful that we decided to stay in for dinner and have an early night in our awesome suite!! Thanks Westin!! :)
August 26, 2013
Rated 5 out of 5 by ProjectGuy1 This was our best resort experience to date
We have experienced SPG resorts in many locations throughout the world. However, the Westin Kaanapali Villas was our best experience to date. The property was spectacular: spacious rooms, beautifully landscaped, and well maintained. I cannot say enough about the front desk staff, especially Joy (sp?), and the conceirge team of Amanda and Brie. The staff took care of all details to assure my wife's 50th birthday was memorable.,
December 8, 2013
Rated 4 out of 5 by Chieko8411 BBQ's Not Working & Failure to Fix
This is the first time we have experienced such a significant lack of response a request to the Service Request people AND General Manager Nolen's "hotline" for sharing of concerns.
Two of the six BBQ's next to building #3 were not working for four of the seven days of our stay. My wife called Service Express requesting that someone meet me at the BBQ area. The Service Express lady said a maintenance person would be there shortly. Nobody responded during the 1.5 hours I was there. I also reported the problem to a staff member and GM Nolen's number with no results... You can do better than this!!
August 13, 2013
Rated 5 out of 5 by JAG103 Resort Villa Delight
When booking at the Westin Ka'anapali Ocean Resort Villas we were expecting a time to relax, catch-up and enjoy all Maui had to offer.
Our villa was everything we were expecting and the friendly courteous cheerful staff delighted us even more. Mahalo to all.
December 13, 2013
Rated 5 out of 5 by Derek4378 Great Stay!
Definitely recommend this resort villas to anyone planning on vacationing in Maui. Exceptional room, great service, and the ocean view was great. The resort is well maintained with a small lily pond with fish, tiki torches, cabanas, and a nice pool. Sidewalks to walk you straight to the beach. The beach bar have happy hour to enjoy a drink on the beach. Free good breakfast if you opt out of room service the following day. One small complaint inside the room were the privacy in the bathroom area. No locks on the sliding doors. Everything else in the room and resort made up for it though. Mahalo Westin!
February 12, 2013
Rated 3 out of 5 by USPP good but not great
I expected something extraordinary since this was a Westin. The hotel room was awesome, room cleanliness and maintenance was fantastic. But that was the end of the greatness.
Pool is too small for such a large complex; service at the pool was atrocious (2 service people for about 100 people that I saw). Breakfast was pretty bad and stale. We went to the Sheraton everyday since we had coupons that could be used either place. Location is pretty far from many activities, but right on kaanapali. Traffic can be a killer for any activities in south or central Maui. Parking is not free, it is $10 per day.
May 22, 2013
Rated 5 out of 5 by diane2350 We love this hotel
We've been staying at this resort every time we go to Maui. We absolutely love love love this hotel and staff. Everyone is so friendly and attentive to your every need. We had such a memorable vacation. I would highly recommend this resort for anyone going to Maui
December 11, 2013
Rated 4 out of 5 by Cathy30 This hotel can improve
As a special education teacher , I liked seeing the adaptive chair by one of the hot tubs.There is an issue with guests holding chairs at the pool by leaving towels and clothing.. In many cases, I saw no one retruning for over 3 hours.There has to be a better way to reserve chairs and not let guests save them unattended. I also felt that non guests were in the hot tubs and children under 6 were left in the hot tubs unattended by adults. There is no monitoring of posted signs. It would be nice to have a swim suit spin dryer in the complimentary room to use after being checked out .Especially since there are no plastic bags to put the wet suit in.It would be nice to have a lap pool for adults only.
June 20, 2013
Rated 4 out of 5 by BHgal Great beach!
Spent 6 days at the Westin K'aanapali Ocean Villas starting 3/27/13. Great location with historical Lahaina nearby. Best snorkeling, no need to travel elsewhere. Saw huge turtles! Pools are average but perfect for younger children. The staff is friendly and very accommodating. Only a few restaurants which are reasonably priced considering it's Maui, but some top restaurants closely that the concierge can help with reservations. Would have liked to have been greeted with a lei and heard more Hawaiian music on the facilities to complete the Maui experience. Will definitely go back!
April 4, 2013
Rated 5 out of 5 by MikeS44 Westin Vacation Package Offer
This was our first exposure to the Westin ownership staff. Our first experiemce was with Carolne Craig. Caroline did an exceptional job and was a great first contact for us. She explained the property, our perks, and how the rest of our stay would go wrt the ownership presentation. The ownership presentaion two days later though was less than what we had expected. You guys really need to get out of the auto sales paradym. Good car dealerships have dropped that paradym years ago for a more collaborative approach to sales. What I am talking about here is the first line person dumps a lot of statistics on you and then brings in the higher level guy to push the cost and then of course there is the last minute deal that must be done today or its no longer valid. Old school.
October 26, 2013
Rated 4 out of 5 by vmonk Better than expected
Considering that these are also vacation rentals and timeshare units, the room were much better than expected. Our room was up to Westin's standards.
Our favorites: the swimming and snorkeling in front of the hotel is convenient and fantastic, we didn't feel nickeled & dimed (they some "free" activities like the fish feeding for kids and grills for dinner, kids movie night), and great amenities (Starbucks in the north tower).
It seems like they could use more front desk staff based on wait times, however everyone was generally very friendly and helpful.
August 23, 2013
Rated 5 out of 5 by April1107 Highly recommend
Property is beautiful and very large. They do a great job spreading out the swimming pools so that they are not crowded.
The beds are comfortable but they do not have the additional foam that other Westin's have which do make a difference in comfort.
The location has lots to offer, minutes away from Lahaina, Kapalua and Napili.
Their only downfall is the restaurant choices. It's either good but very expensive or just ok and expensive. There are several very good restaurants nearby with good prices.
October 22, 2013
Rated 2 out of 5 by Wayne99 Room was like a cave
The hotel and grounds are very nice and have excellent views of the ocean, but unfortunately the room we had was on the ground floor and facing north and was very very small. It felt like we were in a cave the entire time with no sun light. I would not recommend staying in a studio unless you only intend to sleep in the room.
November 22, 2013
Rated 4 out of 5 by jennyq73 Hoping it's a one time occurrence!
This was our first time at the Westin and overall we were impressed by everything. The room needs some improvement and I mentioned my issues upon check-out and the receptionist just nodded and said thank you. I'm hoping she passes the information on. My concerns: 1) room needs a thorough cleaning. I found an empty water bottle under the bed next to the bedstand. Both areas under the bed next to the bedstand needed vacuuming; 2) the jets in the jacuzzi tub didn't work and 3) the towel rack was about to fall off.
October 11, 2013
Rated 1 out of 5 by anniversary Very pleasant stay
This was our 2nd time at this resort. We weren't as excited as we were last year, but as soon as our room was upgraded to an ocean view things improved. Alex at the front desk worked very hard to find us this excellent room. Our room was clean and comfortable. We found all the staff to be friendly and helpful both times we've been there. The grounds were beautiful, well kept, and clean. The sales presentation both times were not pushy or uncomfortable. The concierge's were knowledgeable and helpful. We had no trouble with Wi-Fi, used it every day in our room.
June 9, 2012