Rated 5 out of 5 by RickandJessy EXCELLENT OVERALL VACATION
This was our second time at the Westin Kaanapali Ocean Resort Villas in the last six months. Our first experience was in Dec 2015 with our children and more recently the two of us on our 10 year wedding anniversary. From the moment we arrived we were very impressed with the quality of service and cleanliness of the resort. Management always goes above and beyond in welcoming guests to the resort, whether you are vacationing with children or on a special occasion. Just be sure to communicate with the resort staff/management ahead of time on any special requests/preferences and you won't be disappointed. Our experience at the pool was excellent (thanks to waiter Mohammad's service). The overall resort expectations for anyone looking to visit is that it is a place for relaxation and offers a quiet atmosphere for you to enjoy the natural surroundings. The beach and ocean are amazing and the best you will ever see. We were very impressed with the overall experience we had on our recent stay at the Westin Kaanapali Villas for our 10 year wedding anniversary. We will certainly return in the near future with the family.
Thank you to Management for going above any beyond in making this an excellent vacation. Maui and Westin is the place to go for a relaxing 5 star+ vacation. We say this from extensive experience in travelling to many other countries and resorts.
May 24, 2016
Rated 5 out of 5 by LorraineL Can't wait to return
We have vacationed in Maui for years, as new owners our first time here. The above and beyond we received from pool deck Jaimie and Jesus at the pool bar was a major factor in our decision to also become owners in Maui . This resort exceeded our expectations. The rooms, pool area and beach were amazing. 2 bed room lock off was the perfect space for travelling with our adult children. The location is perfect, not as crowded as the area by Whalers Village. The proximity to places by walking or driving was very convenient. Love the full kitchen so eating in is an option. We will be back every year now
May 24, 2016
Rated 4 out of 5 by JS53 Renovation Room Noise was Terrible
We have owned at the Ka'anapali Ocean Resort Villas before the first ones were built. We have always loved our stays there, but this year was not the experience we are used to.
They were renovating rooms above us so there was continuos noise in the room from morning to late in the day which I understand to a certain extent, but they even had it going on during the weekend which included Sunday, which was Mother's Day!
Check in has always been badly managed with never enough staff so the wait times are more than I have experienced at any other resort, but this year was especially bad with people in line complaining to the staff and asking for the Manager, and we were told one was coming, but never showed up. If you tried to call the front desk at anytime no one ever answers the phone so people were in line just to ask a question because they couldn't get anyone on the phone. I got a busy signal if I called service express, it was really awful. The strange part to me was that the hotel was not even full since it is not the busiest time of the season yet.
My advice, get more staff!! If you had the proper staffing and took your guest's comfort into consideration, this would be an exceptional hotel, but that is currently not the case.
May 13, 2016
Rated 5 out of 5 by mama808 Your people are your greatest asset
Mr Badua the bellman. Jo and Cory pool servers were especially above and beyond with great personal service. They work hard and have greet personality.
May 9, 2016
Rated 5 out of 5 by freddy44 Another wonderful stay
From check in to departure the best. Snorkeling on beach wonderful. Food truck at beach great for snacks and lunch. Staff so helpful.
May 9, 2016
Rated 3 out of 5 by Jerry46 Well Below Expectations
WE used almost 24,000 Star Options for 3 nights at was designated a "Studio Premium Villa". This was hardy a Villa, rather more like a hotel room (which it really is except having a nice balcony with a limited view of the ocean). We had to call to have the TV remote replaced and a burned out light bulb replaced. While it was repaired efficiently I can't help but think this is their normal as it I later discovered that neither the Ethernet connection or 2nd phone were working. While grounds are beautiful and the staff is friendly, courteous and efficient, the design of the hotel is built like a maze and the adjoining garages have no indications or markings of elevator locations and when found, only 1of the 3 levels doesn't require walking up or down stairs to wander the maze to find a distant elevator; the worst parking and elevator design/accessibility I've ever seen.
May 5, 2016
Rated 2 out of 5 by DrKiki Room looking at food truck
This resort is beautiful and I have stayed here many times. It is hard to complaint about being in paradise but this was our worse stay. We had a 7 hour delay arriving so we arrived at 3 am our time, 11 pm Hawaii time. This is our home property and we are Gold status so I did not think it was necessary to call during our journey and make sure our room was secured. When we arrived the person at the desk had the audacity to tell us that our room was upgraded. We get to the room to find we look out not to the beauty of Hawaii but a food truck they had constructed since our last visit. The room smelled of fried food!! There was no escaping the constant odor, noise and view of being in the restaurant. As there was no room to change to we had to suck it up. It took them til Thursday to send someone to try and deodorize the room despite multiple requests. Over all a horrible experience!
May 2, 2016
Rated 5 out of 5 by tmills91 Great Family Property
Great villa property, fantastic spot for families...it was so handy having a washer/dryer compared to a normal hotel room. Food was ok/passable but it's Maui so youre better off going off property for meals. It was nice that they had drink specials daily and the property was spread out; while the resort was quite full you could find a pool chair or spot on the beach. If you haven't been to Maui in full disclosure the beach on the other side of black rock is nicer but it comes w more crowds.
My few down sides: no SPG benefits for Plat guests so don't expect a nice breakfast or upgraded room. Gym: buried in the basement, while it and had nice equipment c'mon SPG you could have spared a view of the beach or pool.
April 15, 2016