Rated 4 out of 5 by Stitch41 Enjoyable Experience
It's always the small things that a hotel does that stand out for me. Having a highly attentive staff is vital. I appreciated that the doorman who helped me with my luggage out of the taxi actually asked me if needed help to bring it to the front desk rather than starting to cart the luggage away while I am paying my taxi fare. Small things but important. The heated tile floor in the bathroom was an up-expected "treat". Having a cook in the Executive Club to make an Omelet added to the "treat". I only stayed one night but would definitely return. One note though, some areas of the hotel lose Wi-Fi service which I hope gets rectified before my next stay.
February 13, 2014
Rated 5 out of 5 by clkamg Great Business hotel
Great hotel. Delicious food. Great selection of restaurants. Luxurious hotel. Clean rooms . Helpful staff. Good animities. Wonderful swimming pool. Good spg recognition. Nice spa treatments. Big lobby.
February 15, 2014
Rated 5 out of 5 by Claywork The sauna and massage at the hotel
I recently visited the sauna and emotion spa at the hotel. The facility is wonderful and provides a great place to relax. I especially enjoyed the pool and sauna area. The staff was very helpful and attentive. I also enjoyed a fantastic massage while there. Its a great asset for the hotel to have.
On another note, i found Sabine at the front desk to very helpful and professional in her job. I lost me phone in a taxi and she immediately started working to retrieve it. She called my number and asked the taxi driver to please return to the hotel and deliver the phone.
January 30, 2014
Rated 5 out of 5 by Danthepilot Great place to stay
The hotel is located in a wonderful spot in the city with shopping and dining in very close proximity. The facilities are very comfortable and very clean. The staff is extremely polite and helpful. I high recommend this facility for a stay in Frankfurt.
January 29, 2014
Rated 2 out of 5 by Rogardu No SPG recognition
Im a platinum member and for the first time in many years, did not receive any kind of recognition or matter at my frequent customer status. No upgrade, no amenittie, nobody cares.
The executive club has a terrible service, in my stay there was non available table in the morning, not very clean, and again, nobody cares,
February 17, 2013
Rated 4 out of 5 by DavidJG Great Stay
We flew in to Frankfurt at in December to experience the Christmas Markets around Germany and the hotel was an excellent base. Rooms were spacious, clean and the service was excellent. Fantastic proximity to the Zeil and the station is only a couple of stops away on the U Bahn. Regret that the breakfast was very expensive, but that did not take away from a good experience. We will return.
January 21, 2014
Rated 5 out of 5 by Danthepilot Great Service
Throughout my multiple stays at this hotel I have received nothing but the very best in service from the staff. The facilities are very nice and very clean. Great place to stay!
January 20, 2014
Rated 4 out of 5 by Apecalvin The Executive Lounge staff here sets the standard for all hospitality staff!
The hotel is located 3-minutes away from the subway, and the main shopping street. I like its definitive-Westin decor, especially the two vintage cars in the lobby - a very classy touch! Though not upgraded to a suite, our room was spacious and comfortable, although I wasn't thrilled at all about the standing shower being in the bath-tub. A suggestion for improvement would be to include some extra bathroom amenities, such as cotton buds and shaver. If I had asked for these, they would probably be sent to my room. But such amenities are almost always standard in SPG hotels across Asia, hence I feel Europe should keep up - it is such little extras that will set the hotel apart from the run-of-the-mill tourist-class hotels.
Our favorite feature of this hotel is by far the Executive Lounge. I'm sure all Platinum Guests will agree that having our own private space to relax in is a warm gesture to recognize our loyalty to the SPG brands. I feel almost short-changed when there isn't one. Here, the Executive Lounge is managed by Lea in the mornings and Valentina in the evenings. Both are doing an excellent job! They are warm, friendly and helpful, even when they are kept very busy managing the whole lounge by themselves. One evening, I asked Valentina why the wines in the lounge were not German-produced wines, especially since Germany is known for producing some of the best wines in the world. She agreed and said she would pass my suggestion on to management. And the next evening, she surprised me with a glass of German wine. I was most impressed. This girl understood hospitality.
Many hotels claim to be 5-star establishments in terms of facilities and amenities, but ultimately it is the staff, the heart-ware of a hotel, that really decides if the hotel deserves its 5-star status or not.
So if the GM is reading this, please thank Lea and Valentina for us - they have made our stay very very memorable. You may also want to review your house-wines, and select a German label instead.
December 17, 2013