Rated 5 out of 5 by JohhnieMac Quickly responded
We love this hotel and have stayed there multiple times. My sole purpose for sending in this review, is to compliment one of the staff.
Katarina was extremely helpful in alleviating an issue that we had with the room at check in. Not only did she ensure that we were moved, but upgraded our room as well. Katarina made sure that every detail was made right and even followed up the next day.
Katarina's cheerful helpful attitude, and the concern she showed in fixing our problem did not appear as an isolated incident. In seeing her interact with other staff and customers, it was obvious that she loves her job. I can't give her a raise, but I can let management know what a kind, wonderful, employee they have. She deserves a promotion.
March 11, 2015
Rated 4 out of 5 by Ann77 Grand stay
The staff is always on top of things. The rooms are the best and can not find a better bed.If you need to catch up on sleep this is the place.
January 29, 2015
Rated 5 out of 5 by 11111111 incorrect charge
My rate included breakfast.
At check out, I was not given the opportunity to review my bill. In error, I was charged for breakfast on both mornings.
Please correct this error.
Thanks and best regards.
December 18, 2014
Rated 4 out of 5 by Skytony My home away from home
The staff is always willing to help. The room is a nice oasis away from home. It permits me a time to relax and not worry about work. I look forward to staying at the Wesin Frankfurt Hotel.
December 1, 2014
Rated 5 out of 5 by Ange26 Beautifyul property in the heart of Frankfurt
Lovely property in downtown Frankfurt, easy access to shopping and restaurants and public transport system. Staff is attentive and friendly, I enjoyed my stay here very much.
November 29, 2014
Rated 5 out of 5 by mustaif the internet should be free
I prefer the internet (wifi) should be free. it is not acceptable that the hotel with five stars offers the internet services with charges
November 10, 2014
Rated 5 out of 5 by Gilbern Great hotel & comfortable room
Great hotel with confortable room.
Best Japanese restaurant and nice atmosphere and ambiance at the main bar.
October 22, 2014
Rated 5 out of 5 by CentroBoy Excellent hotel, but stingy with wifi
We stayed here four nights and it was a dream. if only the wifi were part of the room, as negotiated by our group. I understand we will get a small reduction from our rate, but it was disconcerting to think we'd have to pay $20 US a day for wifi that we had expected to get with the room rate. Other than that, the hotel is really terrific. Amazing breakfast buffet, very efficient staff, appealing hotel lounge. Easy train ride from the airport, too, and walkable to the river and tourist destinations.
October 1, 2014