Rated 4 out of 5 by John747 Restful sleep
The bed is very comfortable with 2 soft pillows and 2 firm pillows for you to choose. The bathroom is well layed out. You are able to open the window to allow fresh air in.
August 19, 2014
Rated 4 out of 5 by Reem81 Excellent location
The hotel has excellent location for city sightseeing or shopping
Taxi are available all time
It is a business hotel. If you are a family there are warmer hotels to stay in.
August 16, 2014
Rated 5 out of 5 by mvosk001 Great hotel with many wonderful features!
The hotel is beautiful! Friendly and professional staff. Gorgeous interior surroundings!
August 25, 2014
Rated 5 out of 5 by Helen7 Great Location, Best Staff
I have stayed in the hotel for one night during my vacation. Big comfortable room. Location in the shopping area. Very friendly staff. I have got everything I need. Breakfast is excelent. I come to restaurant at the time it should be closed and waitress allow me to have breakfast.
July 20, 2014
Rated 5 out of 5 by Dean5 the staff was very attentive to my needs
I had a problem with the internet connection. The staff was very pro-active in recognizing my problem and helping me with getting connected. outstanding service!!
August 12, 2014
Rated 5 out of 5 by SanDiego14 Ms
All together nice & comfortable experience
Room seemed to have some odor that I felt a bit allergic too ,but could have been the very cool air conditioning as well .
Staff very nice & efficient & comfortable to be able to use a nice gym
July 20, 2014
Rated 5 out of 5 by maccman great features and friendly staff
The staff at the club executive suite were so helpful and friendly particularly elina or lina/leni (this may be the wrong spelling or not quite right pronounciation so my apologies).
Would be good to know her correct name. She is a trainee in the executive club.
The food, facilities, decor and location of hotel were absolutely perfect.
December 5, 2013
Rated 5 out of 5 by Johnnie01 The Hotel is well situated
The hotel is well situated within easy walking distance of the local amenities.
The staff were very helpful and and went to great lengths if needed.
August 7, 2014
Rated 4 out of 5 by Club2430 Will this Westin remain superb.......?
I have been a regular guest at this Westin for a couple of years. Stayed 7 times in 2014 and consider it one of my favourite Westin's.
However, I feel the hotel has become complacent and needs to ensure standards and service levels do not drop.
Still waiting to meet the new GM.
May 25, 2014
Rated 4 out of 5 by Maryk4 Great features!
We had several family members with us, young and old, and we were pleased with your assistance overall. Thank you for a wonderful time.
July 29, 2014
Rated 5 out of 5 by waltg mattress
The hotel is spectacular and in a great location. The staff are very friendly. i find the rooms very clean but, the room I was in the other day had a sagging mattress to one side . It seems too me that the mattresses are not being flipped on a regular basis. Other than that, my stay was good....
October 13, 2013
Rated 5 out of 5 by Blayne09 Great weekend
Thank you for a lovely Easter weekend. My partner and I thoroughly enjoyed ourselves. The only thing was that I was never offered my SPG Gold amenity (would have had the extra points) and with the club lounge moving all the time there was no Internet access.
Other than that it was superb.
April 1, 2013
Rated 5 out of 5 by cody68 Comfort and quiet
Comfortable, quiet rooms. Friendly available staff. 24 hr fitness center and great service in the restaurant. Location is perfectly central to many attractions in Frankfurt. Wifi is fast.
June 23, 2014
Rated 5 out of 5 by lulito2013 Great stay
We overnighted for a bit of relaxation and christmas market shopping. We were surprised with a suite upgrade and excellent service from beginning to end. It made our overnight feel more like an extended stay. Thanks to Marco for the special treat at arrival.
December 15, 2013
Rated 5 out of 5 by chatty66c location location location
The directions on the website from the airport were perfect. Once you get off the train you look around the corner and there is the Westin. It is close to shopping, banks, an array of market place goodies. The staff was exceptional at every step of my stay.
August 18, 2013
Rated 5 out of 5 by Danthepilot Great place to stay
The hotel is located in a wonderful spot in the city with shopping and dining in very close proximity. The facilities are very comfortable and very clean. The staff is extremely polite and helpful. I high recommend this facility for a stay in Frankfurt.
January 29, 2014
Rated 5 out of 5 by IliNS Completely meet my expectations
comfortable, complete, excellent service
July 29, 2014
Rated 5 out of 5 by Dan1957 Wonderful Service
During my stay I was afforded the opportunity to interface with several members of the hotel staff at the front desk and Room Service. The overall service and attention to my needs was top notch. I would recommend this hotel to anyone and everyone.
July 21, 2013
Rated 4 out of 5 by ChrisFRA Luxury in downtown Frankfurt
Westin Grand is an oasis in the center of Frankfurt right next to famous Zeil shoping area.
July 18, 2014
Rated 5 out of 5 by Keryn10 Clean, Efficient with a sense of luxury
Preferred hotel in Frankfurt. Friendly, helpful staff, clean and very comfortable rooms, the perfect mix between business and luxury. Well priced. Always look forward to staying.
June 18, 2014
Rated 5 out of 5 by NatalieJ Staff was very courteous and accommodating.
This hotel was very luxurious and the personnel was very courteous. The only improvement I would have liked is Wi-Fi in the rooms at no additional cost. This is an upscale hotel and in my opinion should not have been an additional expense.
July 24, 2013
Rated 5 out of 5 by chatty66c fabulous
The hotel directions from the airport were flawless. The welcome greeting was totally genuine. My room was perfect with a super view of the city. The club room was convenient, warm and inviting. This hotel is a perfect place for any event.
August 11, 2013
Rated 4 out of 5 by gem11 breakfast
I had breakfast at the hotel 2 days ago, and asked for an omellete at the egg counter, after 15 mins I had to ask another member of staff ..it eventually arrived but I needed to leave. Not the best customer service.
April 25, 2014
Rated 4 out of 5 by mpol Great Location
This is perfectly located in the center of town. A by nice shopping area. Frankfurt isn't a by interesting city, but this is where you want to stay. If you have a layover, thisis about. 15 min drive from the airport. Very clean and nice.
January 28, 2013
Rated 4 out of 5 by TWGerman Room noise
the first night we stayed at 2nd floor and both rooms were very noisy due to the air circulation system of the old building.
Try to avoid lower floor rooms.
June 22, 2014
Rated 5 out of 5 by clkamg Great Business hotel
Great hotel. Delicious food. Great selection of restaurants. Luxurious hotel. Clean rooms . Helpful staff. Good animities. Wonderful swimming pool. Good spg recognition. Nice spa treatments. Big lobby.
February 15, 2014
Rated 5 out of 5 by alqpdke8562 Great service, great location
The hotel is in a good location near the main shopping district and not far from the metro. The hotel itself is nice but the real standout are the staff who are excellent.
May 6, 2014
Rated 4 out of 5 by BSmithny Fantastic Hotel!
I had come from another SPG hotel in Paris and was very impressed with the staff, the stay and especially the quality of the food. Will stay here each time I go to Frankfurt.
April 30, 2014
Rated 5 out of 5 by PATRICIA65 GOOD LOCATION, FRIENDLY STAFF
the staff at the hotel was very good, they helped us find shopping places around the area, also recomend us good restaurants to eat and landmarks to see. they also have a very nice restaurant
August 25, 2013
Rated 5 out of 5 by Bigboy786 Very good Hotel-Great Value
I was pleasantly surprised by the very attentive service by all members of the staff. This hotel has a very good standard of ammenities and excellent facilities. Great value for money!
July 26, 2013