Rated 4 out of 5 by 7890 The room was no ideal
The room was good in sense it was clean, bed was comfortable, however the A/C extractor fan could not be turned off (temperature could only be turned to cold and hot). The sound coming out of this A/C fan was so loud that i was unable to sleep through the night, as it would go very loud extracting sound, then lowers down then increases again, which meant it was not an ideal sleep.
April 17, 2014
Rated 5 out of 5 by SandT Excellent Break
We arrived in Frankfurt at 6 am from Africa, and although the Hotel could not check us in immediately, they did provide us with our room by 930 am. The Executive Level is a wonderful choice as the lounge and food are excellent. The staff are amazing and extremely professional and knowledgeable. They catered to our every need. The spa is a definite must and we both enjoyed our spa packages. Not a downside, but the pool was a little cool and there was no hot tub, but there are two amazing saunas. The fitness facility is great and offers many options of exercise capability. Bed was a little hard, as SPG members we have slept is heavenly beds that were more comfortable. Location, wow, two minute walk to main shopping area with restaurants and bars..great location. All in all, an excellent stay, will come again and highly recommend this Westin Hotel. Many thanks to all the staff.
November 9, 2012
Rated 5 out of 5 by Club2430 Another Great stay
I always wondered what happens when a wallet full of credit cards goes missing between the airport and hotel.
Sadly, I found out last week and the hotel couldn't have been more helpful. it probably helped that I am a regular at his hotel.
Despite the unfortunate loss of my credit cards, the stay was as wonderful as ever. The hotel is currently between GM's and you would not notice with the service in all areas being absolutely perfect.
I usually stay on floor 6, but this stay I was on floor 4 - but in a superb room (will not give the number as I do not want it to become too popular!).
One observation for the new GM. The TV in the executive lounge plays the same SPG promotion material on a 10 minute loop all day every day..... it is so boring, please please please , at least put on CNN or Sky News, especially in the morning/evening.....
Thanks for always looking after me so well...
December 3, 2013
Rated 5 out of 5 by cody68 Comfort and quiet
Comfortable, quiet rooms. Friendly available staff. 24 hr fitness center and great service in the restaurant. Location is perfectly central to many attractions in Frankfurt. Wifi is fast.
June 23, 2014
Rated 4 out of 5 by jechho Good Hotel
Stayed here a weekend in Desember 2009, when I visited the Christmas marked in Frankfurt.
As other German Westin hotel, it felt quite luxurious. Moden and quiet. A 5 min walk from main shopping areas.
I did not have any status at this time, We payed for an upgrade an got a nice spacious room.
The Asian restaurant was nice, and the sunday jazz brunch very good
Would stay here again anytime
November 15, 2011
Rated 4 out of 5 by DavidJG Great Stay
We flew in to Frankfurt at in December to experience the Christmas Markets around Germany and the hotel was an excellent base. Rooms were spacious, clean and the service was excellent. Fantastic proximity to the Zeil and the station is only a couple of stops away on the U Bahn. Regret that the breakfast was very expensive, but that did not take away from a good experience. We will return.
January 21, 2014
Rated 5 out of 5 by tomtraveler Overall awesome stay with a little glitch....
We stayed at the Westin Grand for one night to tour the Frankfurt Christmas markets. We arrived around 7AM from the US....when I checked in I was told there were no classic rooms open and I would need to wait until one became available and I would not be permitted an upgrade even though there were higher room categories available. That left me a bit puzzled because as a gold SPG member, I have always been upgraded, mostly without even asking. Well, one of the bell captains, and I wish I had his name, overheard this conversation and saved the day. He brought out coffee and pastries and then took us up to the spa, gave us robes and slippers, and allowed us to relax in the sauna until our room was ready, He was amazing!!!! Everything else about our stay was amazing - facility is beautiful and very well kept. The concierge recommended a great German restaurant and check out the next morning was a breeze.
December 2, 2013
Rated 5 out of 5 by Rmac66 Excellent hotel and location
The staff were all excellent. The service in the Executive Club was very good and welcoming. The GrandSeven had great service - limited food options in the evening - but service was very good.
Rooms were very spacious - more so for a European hotel. Location was close to business section and right on the main shopping strip and the Christmas Markets.
I will return to this hotel!
December 7, 2013
Rated 4 out of 5 by TWGerman Room noise
the first night we stayed at 2nd floor and both rooms were very noisy due to the air circulation system of the old building.
Try to avoid lower floor rooms.
June 22, 2014
Rated 5 out of 5 by Keryn10 Clean, Efficient with a sense of luxury
Preferred hotel in Frankfurt. Friendly, helpful staff, clean and very comfortable rooms, the perfect mix between business and luxury. Well priced. Always look forward to staying.
June 18, 2014
Rated 4 out of 5 by Club2430 Will this Westin remain superb.......?
I have been a regular guest at this Westin for a couple of years. Stayed 7 times in 2014 and consider it one of my favourite Westin's.
However, I feel the hotel has become complacent and needs to ensure standards and service levels do not drop.
Still waiting to meet the new GM.
May 25, 2014
Rated 5 out of 5 by maccman great features and friendly staff
The staff at the club executive suite were so helpful and friendly particularly elina or lina/leni (this may be the wrong spelling or not quite right pronounciation so my apologies).
Would be good to know her correct name. She is a trainee in the executive club.
The food, facilities, decor and location of hotel were absolutely perfect.
December 5, 2013
Rated 5 out of 5 by alturaikhem very very nice hotel
if there is word moor than thanks nice sweet
honey it,s for all of you
June 19, 2014
Rated 5 out of 5 by Alex This hotel is excellent.
This is my second stay and deffinitely this is my hotel whenever I am in Frankfurt.
June 12, 2014
Rated 5 out of 5 by waltg mattress
The hotel is spectacular and in a great location. The staff are very friendly. i find the rooms very clean but, the room I was in the other day had a sagging mattress to one side . It seems too me that the mattresses are not being flipped on a regular basis. Other than that, my stay was good....
October 13, 2013
Rated 5 out of 5 by Blayne09 Great weekend
Thank you for a lovely Easter weekend. My partner and I thoroughly enjoyed ourselves. The only thing was that I was never offered my SPG Gold amenity (would have had the extra points) and with the club lounge moving all the time there was no Internet access.
Other than that it was superb.
April 1, 2013
Rated 4 out of 5 by BrotherTuck We chose this hotel because of the beds in other Westin hotels around the world
They were as expected!. We will be back in Frankfurt soon. And certainly in the same hotel.
June 2, 2014
Rated 4 out of 5 by gem11 breakfast
I had breakfast at the hotel 2 days ago, and asked for an omellete at the egg counter, after 15 mins I had to ask another member of staff ..it eventually arrived but I needed to leave. Not the best customer service.
April 25, 2014
Rated 5 out of 5 by alqpdke8562 Great service, great location
The hotel is in a good location near the main shopping district and not far from the metro. The hotel itself is nice but the real standout are the staff who are excellent.
May 6, 2014
Rated 5 out of 5 by Danthepilot Great place to stay
The hotel is located in a wonderful spot in the city with shopping and dining in very close proximity. The facilities are very comfortable and very clean. The staff is extremely polite and helpful. I high recommend this facility for a stay in Frankfurt.
January 29, 2014
Rated 5 out of 5 by lulito2013 Great stay
We overnighted for a bit of relaxation and christmas market shopping. We were surprised with a suite upgrade and excellent service from beginning to end. It made our overnight feel more like an extended stay. Thanks to Marco for the special treat at arrival.
December 15, 2013
Rated 4 out of 5 by BSmithny Fantastic Hotel!
I had come from another SPG hotel in Paris and was very impressed with the staff, the stay and especially the quality of the food. Will stay here each time I go to Frankfurt.
April 30, 2014
Rated 5 out of 5 by chatty66c location location location
The directions on the website from the airport were perfect. Once you get off the train you look around the corner and there is the Westin. It is close to shopping, banks, an array of market place goodies. The staff was exceptional at every step of my stay.
August 18, 2013
Rated 5 out of 5 by Alex This hotel is all you need on a business trip
This hotel is on great location, with friendly staff and great cuisine. Very comfortable rooms so you can not ask for much more.
May 11, 2014
Rated 5 out of 5 by Dan1957 Wonderful Service
During my stay I was afforded the opportunity to interface with several members of the hotel staff at the front desk and Room Service. The overall service and attention to my needs was top notch. I would recommend this hotel to anyone and everyone.
July 21, 2013
Rated 5 out of 5 by united747 Hotel has great features
Clean and comfortable. Upon checkin, staff was welcoming and gracious.
May 20, 2014
Rated 5 out of 5 by chatty66c fabulous
The hotel directions from the airport were flawless. The welcome greeting was totally genuine. My room was perfect with a super view of the city. The club room was convenient, warm and inviting. This hotel is a perfect place for any event.
August 11, 2013
Rated 5 out of 5 by NatalieJ Staff was very courteous and accommodating.
This hotel was very luxurious and the personnel was very courteous. The only improvement I would have liked is Wi-Fi in the rooms at no additional cost. This is an upscale hotel and in my opinion should not have been an additional expense.
July 24, 2013
Rated 4 out of 5 by mpol Great Location
This is perfectly located in the center of town. A by nice shopping area. Frankfurt isn't a by interesting city, but this is where you want to stay. If you have a layover, thisis about. 15 min drive from the airport. Very clean and nice.
January 28, 2013
Rated 4 out of 5 by Jeetzie Good location
Location is good.
Room is clean and comfortable.
I would be happy to see more local culture in the hotel and a real water boiler in the room.
April 18, 2014