Rated 2 out of 5 by cacti Business Hotel that does NOT include WiFi!
We have stayed at this Westin now a few times. Good location. BUT, since they claim to be a "business hotel" you would think they would offer free wifi? Free WiFi in lobby ONLY, ...to re-connect, you have to re-enter the information again, ie: name, room number etc. Anyone would find this quite frustrating.
The room was dirty. The table top still had a wine glass ring on it from the previous guest. Valet can be a little slow. Executive club room personnel are great I must say. Lobby bar servers are courteous.
July 21, 2014
Rated 4 out of 5 by Steve545 Noisy
During my last stay after arriving at 11am and looking forward to sleeping as I had flown all night I was kept awake by the cleaning staff. The staff constantly went in and out of rooms up and down the hall way letting the doors slam shut behind them. It was impossible to fall asleep for several hours . I have stayed at this hotel before many times and this is the first time I've had this problem.
July 22, 2014
Rated 5 out of 5 by SanDiego14 Ms
All together nice & comfortable experience
Room seemed to have some odor that I felt a bit allergic too ,but could have been the very cool air conditioning as well .
Staff very nice & efficient & comfortable to be able to use a nice gym
July 20, 2014
Rated 5 out of 5 by Helen7 Great Location, Best Staff
I have stayed in the hotel for one night during my vacation. Big comfortable room. Location in the shopping area. Very friendly staff. I have got everything I need. Breakfast is excelent. I come to restaurant at the time it should be closed and waitress allow me to have breakfast.
July 20, 2014
Rated 5 out of 5 by VPUA Great features and customer service
Arrived into FRA at 0545 and the hotel at 0600. Had requested early check-in before departing the states. While it was not immediately available when I got there, I was given a room at 0900, in time for me prepare myself for the day and leave at 1000 for my meetings. Your staff was very accommodating, especially Paulo Santos. I REALLY appreciated the early check-in.
July 18, 2014
Rated 4 out of 5 by ChrisFRA Luxury in downtown Frankfurt
Westin Grand is an oasis in the center of Frankfurt right next to famous Zeil shoping area.
July 18, 2014
Rated 5 out of 5 by Kuki20 this excellemt hotel provides an excellent stay
The first time I stayed in Westin Grand,many years ago - it was still named Arabella then - I decided that it was the best suiited for me in Frankfurt and therefore did never again choose any other address, during my one or two annual visits there.Let me tell you that I
never had to feel sorry for this decision
and therefore hope to be back again and again.
July 16, 2014
Rated 3 out of 5 by BGSF Hotel is nice but the technology is WAY behind
We stayed for two nights at the end of our European vacation. We found that most of the "high class" (4 star and above) hotels in Germany were nice, had nice lobbies, friendly staff etc. But the staff were not particularly helpful or efficient and the internet service was too slow for a business traveler to get anything done. Of course for 30 Euros a day you could buy internet that would be considered just slow. Contrast this with the hotels we stayed at in Switzerland that all had 10mps internet or faster, usually for free.
July 13, 2014