Rated 5 out of 5 Best location for a short break
Although we spent most of our time in Frankfurt hitting the shops for the Xmas sales we did manage to find some time to relax in the hotel. Beds are so comfortable and shower was amazing. Fantastic location just a short walk to the main shopping area and staff very friendly and helpful. Taxi is pretty expensive from airport though so would recommend getting the train as very quick and cheap and again not even a minute walk from the hotel. All in all I would definitely recommend this hotel.
December 17, 2013
Rated 4 out of 5 by Naveenjainntf Front desk staff could be more friendly
I had reserved three rooms for this stay, one of the room was shared aming two japanese collegues, however i forgot to mention twin bed requirement at the time of making reservation, the feont desk staff gave me very hard time to get one room with twin bed, she kept on insisting that i made a mistake during reservation and only higher category was available with extra money, being gold member i am entitled to upgrade, so i requested to give this higher category, but it was very hard to convinece her, finally she gave us twin bed but the feeling wasnt good.
If gold members are treated like this, then god save normal guests!
December 8, 2013
Rated 5 out of 5 by Jolaytube Insgesamt fantastisch
Sehr zuvorkommend. War mit drei kleinen Kindern da und dachte, dass es ein business hotel ware und war sehr angenehm überrascht, dass es fur Familien nicht nur wegen der zentralen Lage perfekt ist, sondern auch wegen des sehr nettem und verstandnissvollen staffs.
December 15, 2013
Rated 4 out of 5 by Apecalvin The Executive Lounge staff here sets the standard for all hospitality staff!
The hotel is located 3-minutes away from the subway, and the main shopping street. I like its definitive-Westin decor, especially the two vintage cars in the lobby - a very classy touch! Though not upgraded to a suite, our room was spacious and comfortable, although I wasn't thrilled at all about the standing shower being in the bath-tub. A suggestion for improvement would be to include some extra bathroom amenities, such as cotton buds and shaver. If I had asked for these, they would probably be sent to my room. But such amenities are almost always standard in SPG hotels across Asia, hence I feel Europe should keep up - it is such little extras that will set the hotel apart from the run-of-the-mill tourist-class hotels.
Our favorite feature of this hotel is by far the Executive Lounge. I'm sure all Platinum Guests will agree that having our own private space to relax in is a warm gesture to recognize our loyalty to the SPG brands. I feel almost short-changed when there isn't one. Here, the Executive Lounge is managed by Lea in the mornings and Valentina in the evenings. Both are doing an excellent job! They are warm, friendly and helpful, even when they are kept very busy managing the whole lounge by themselves. One evening, I asked Valentina why the wines in the lounge were not German-produced wines, especially since Germany is known for producing some of the best wines in the world. She agreed and said she would pass my suggestion on to management. And the next evening, she surprised me with a glass of German wine. I was most impressed. This girl understood hospitality.
Many hotels claim to be 5-star establishments in terms of facilities and amenities, but ultimately it is the staff, the heart-ware of a hotel, that really decides if the hotel deserves its 5-star status or not.
So if the GM is reading this, please thank Lea and Valentina for us - they have made our stay very very memorable. You may also want to review your house-wines, and select a German label instead.
December 17, 2013
Rated 5 out of 5 by WorldTraveler73 Excellent Hotel Overall
Very nice and spacious rooms (especially the suites), friendly service and good location close to the major sights (Zeil shopping street, opera house, Main River, Romer town square and city hall etc.). Especially recommend is the club lounge, with tasty food presented throughout the day. The only problem I had was the internet service, which can be somewhat undependable - worked very well the first night, but not well at all the second night. If this gets corrected, it would be a close-to-perfect hotel!
December 12, 2013
Rated 5 out of 5 Great stay
We overnighted for a bit of relaxation and christmas market shopping. We were surprised with a suite upgrade and excellent service from beginning to end. It made our overnight feel more like an extended stay. Thanks to Marco for the special treat at arrival.
December 15, 2013
Rated 1 out of 5 by Dambra123 Very Disappointed
I am a 94 y/o person and I stayed with my 85 y/o wife. After the manager kept us waiting for 35 minutes at the check in without even inviting us to sit down (no reservation could be found, for God knows what reason) they managed to give us the farthest room from the elevator. I know the whole configuration of the hotel doesn't help much, but even the bell boy felt sorry for us. After we send someone to the front desk we changed to another floor, but decided to stay the whole time until check out the next day in the room. Of course by the time of check out there were charging more than they had to, so we lost more time than needed. Thank God I am SPG Gold, otherwise I wouldn't imagine how they would have treated us. Maybe they would have put us in the basement or god knows where. Never again.
December 12, 2013
Rated 5 out of 5 by Rmac66 Excellent hotel and location
The staff were all excellent. The service in the Executive Club was very good and welcoming. The GrandSeven had great service - limited food options in the evening - but service was very good.
Rooms were very spacious - more so for a European hotel. Location was close to business section and right on the main shopping strip and the Christmas Markets.
I will return to this hotel!
December 7, 2013