Rated 5 out of 5 by CanadianMoose1867 Best experience at a hotel
Definitely the best experience I've had a hotel. The location was convenient to the city center, the customer service was fantastic and the amenities were top-notch. The best perk of the stay was that I was promoted from a Gold SPG member to a Platinum member; as a result, my friend and I were not only promoted from a Bachelor suite to a Junior suite with an extra living room, but we also obtained access to the exclusive Executive Club which served its Platinum guests breakfast, lunch and dinner included in the price of the stay.
September 15, 2014
Rated 4 out of 5 by Randy747 Hotel Spa and Gym
The workout facility has a very strong smell of body sweat. It appears the equipment has not been cleaned or disinfectant in awhile. There are no disinfectant wipes to clean equipment off when your done. There is a dispenser with dry paper towels, but that really does not do much. There needs to be more air circulation since the room is very small.
September 3, 2014
Rated 5 out of 5 by mvosk001 Great hotel with many wonderful features!
The hotel is beautiful! Friendly and professional staff. Gorgeous interior surroundings!
August 25, 2014
Rated 5 out of 5 by Fabio A very good experience
The hotel is excellent. The location is ideal, right in the city centre. My room was spacious and well equipped. The only, very minor, problem is that I was advised by the Concierge to take a City Tour with the Green Line that proved very disappointing.
August 24, 2014
Rated 1 out of 5 by PlatinumForManyYears This hotel does not treat families with children well
There is an indoor pool at this hotel. The pool is small and is shared with the hotel "spa". For this reason, the hotel tries to discourage use by young children using a variety of extra unwritten rules and intimidation of the parents.
The pool rules say:
Young children must be accompanied by parents
The extra unwritten rules the hotel has created to render the pool inaccessible to young children are:
1. Children can only use the pool from 10am to 6pm (This rule is not written anywhere)
2. There is no jumping allowed in the pool. (This rule is not written anywhere). Btw, jumping is not diving. Kids all over the world jump in pools. But they are not allowed to at the Westin Grand Frankfurt.
3. There is no laughing, giggling or yelling allowed in the pool, at least not by children. (This rule is not written anywhere).
The pool staff are not shy about enforcing all these unwritten rules. And they try to embarrass and intimidate families to discourage them from using the pool.
They don't write these extra unwritten rules down or publicize them on the web site. They are not written anywhere in fact.
August 24, 2014
Rated 2 out of 5 by Rogardu No SPG recognition
Im a platinum member and for the first time in many years, did not receive any kind of recognition or matter at my frequent customer status. No upgrade, no amenittie, nobody cares.
The executive club has a terrible service, in my stay there was non available table in the morning, not very clean, and again, nobody cares,
February 17, 2013
Rated 2 out of 5 by pjmd Disappointed
Very dissatisfied given the number of points spent in acquiring a Westin hotel. In our 2 week vacation through 8 cities, this was the worst. Hotel is in need of renovation both in the lobby and in the rooms and beds. Internet was frustratingly slow and cut out constantly. Pictures on the web are deceptive. Frustrated that I wasted my points on a a mediocre experience... and we had to get 2 rooms.
August 20, 2014
Rated 4 out of 5 by John747 Restful sleep
The bed is very comfortable with 2 soft pillows and 2 firm pillows for you to choose. The bathroom is well layed out. You are able to open the window to allow fresh air in.
August 19, 2014