Rated 4.2 out of 5 by 70
Rated 5 out of 5 by annita49 this hotel has the best employees possible
I stay at this hotel several times a year, for the location is very convenient, but best of all, the employees of this hotel are outstanding in any possible way.
Rated 5 out of 5 by matikobi Nice SPG property, staff with ups and downs
The propertie's location is very good right in the middle of Frankfurt, close to the Zeil which is the main shopping street.
The property is in a good condition. The rooms are well kept and modern, the lobby is nice and spacious.
Front desk staff is very courteous. Executive lounge staff is two-parted. Some are excellent (congratulations again Ms. A., the young trainee), others are rather harsh.
Hotel features such as the closeby restaurants (e.g. Sushimoto), pool, spa and fitness, and Executive Lounge are spacious, modern, of good quality and offer great amenities.
To sum it up: Westin Frankfurt is a decent 5* property, well worth its price, showing decent SPG Platinum recognition but might need staff training improvement with some little facettes.
Rated 5 out of 5 by clkamg Great Business hotel
Great hotel. Delicious food. Great selection of restaurants. Luxurious hotel. Clean rooms . Helpful staff. Good animities. Wonderful swimming pool. Good spg recognition. Nice spa treatments. Big lobby.
Rated 5 out of 5 by Claywork The sauna and massage at the hotel
I recently visited the sauna and emotion spa at the hotel. The facility is wonderful and provides a great place to relax. I especially enjoyed the pool and sauna area. The staff was very helpful and attentive. I also enjoyed a fantastic massage while there. Its a great asset for the hotel to have.
On another note, i found Sabine at the front desk to very helpful and professional in her job. I lost me phone in a taxi and she immediately started working to retrieve it. She called my number and asked the taxi driver to please return to the hotel and deliver the phone.
Rated 5 out of 5 by Danthepilot Great place to stay
The hotel is located in a wonderful spot in the city with shopping and dining in very close proximity. The facilities are very comfortable and very clean. The staff is extremely polite and helpful. I high recommend this facility for a stay in Frankfurt.
Rated 5 out of 5 by Danthepilot Great Service
Throughout my multiple stays at this hotel I have received nothing but the very best in service from the staff. The facilities are very nice and very clean. Great place to stay!
Rated 5 out of 5 by Papas Excellent
Everything were excellent we highly recommend!