Rated 1 out of 5 by Imex05 Substandard Service Quality
Guest engagement was practically non-existent especially at reception and concierge. Asking for a local restaurant recommendation at concierge as if she was doing me a favor and brushing me off without even acknowledging the fact the directions given to me was clear. Other than convenient location, overall product and services are mediocre at best, not be staying there again when return to Frankfurt next year.
May 23, 2015
Rated 4 out of 5 by Club2430 Still a very nice hotel
First visit to in over a year and very much a case of same same .. I stopped using the FRA Westin due to the way prices can be flexed by up to 400% during certain trade shows and dates. However much I like any hotel, there is always competition...
Rooms are still great, beds “heavenly”, service professional, food as delicious as ever.
My favourite spot is the Executive Lounge, where staff remain VERY professional, a perfect place to work and relax. It was nice to see Ana who has always looked after my “demanding” food requirements with relative ease.. many thanks..
One question though, with so many important world events happening on a daily basis, why on earth is the TV in the exec lounge constantly showing an SPG advert on a 10 minute loop for the whole day… come on, please, at least show a news channel or something more interesting…
See you soon again...
May 10, 2015
Rated 5 out of 5 by JohhnieMac Quickly responded
We love this hotel and have stayed there multiple times. My sole purpose for sending in this review, is to compliment one of the staff.
Katarina was extremely helpful in alleviating an issue that we had with the room at check in. Not only did she ensure that we were moved, but upgraded our room as well. Katarina made sure that every detail was made right and even followed up the next day.
Katarina's cheerful helpful attitude, and the concern she showed in fixing our problem did not appear as an isolated incident. In seeing her interact with other staff and customers, it was obvious that she loves her job. I can't give her a raise, but I can let management know what a kind, wonderful, employee they have. She deserves a promotion.
March 11, 2015
Rated 4 out of 5 by Ann77 Grand stay
The staff is always on top of things. The rooms are the best and can not find a better bed.If you need to catch up on sleep this is the place.
January 29, 2015
Rated 5 out of 5 by 11111111 incorrect charge
My rate included breakfast.
At check out, I was not given the opportunity to review my bill. In error, I was charged for breakfast on both mornings.
Please correct this error.
Thanks and best regards.
December 18, 2014
Rated 4 out of 5 by Skytony My home away from home
The staff is always willing to help. The room is a nice oasis away from home. It permits me a time to relax and not worry about work. I look forward to staying at the Wesin Frankfurt Hotel.
December 1, 2014
Rated 5 out of 5 by Ange26 Beautifyul property in the heart of Frankfurt
Lovely property in downtown Frankfurt, easy access to shopping and restaurants and public transport system. Staff is attentive and friendly, I enjoyed my stay here very much.
November 29, 2014
Rated 5 out of 5 by mustaif the internet should be free
I prefer the internet (wifi) should be free. it is not acceptable that the hotel with five stars offers the internet services with charges
November 10, 2014