Rated 5 out of 5 by JenniferK Best location for a short break
Although we spent most of our time in Frankfurt hitting the shops for the Xmas sales we did manage to find some time to relax in the hotel. Beds are so comfortable and shower was amazing. Fantastic location just a short walk to the main shopping area and staff very friendly and helpful. Taxi is pretty expensive from airport though so would recommend getting the train as very quick and cheap and again not even a minute walk from the hotel. All in all I would definitely recommend this hotel.
Rated 5 out of 5 by Jolaytube Insgesamt fantastisch
Sehr zuvorkommend. War mit drei kleinen Kindern da und dachte, dass es ein business hotel ware und war sehr angenehm überrascht, dass es fur Familien nicht nur wegen der zentralen Lage perfekt ist, sondern auch wegen des sehr nettem und verstandnissvollen staffs.
Rated 5 out of 5 by lulito2013 Great stay
We overnighted for a bit of relaxation and christmas market shopping. We were surprised with a suite upgrade and excellent service from beginning to end. It made our overnight feel more like an extended stay. Thanks to Marco for the special treat at arrival.
Rated 5 out of 5 by WorldTraveler73 Excellent Hotel Overall
Very nice and spacious rooms (especially the suites), friendly service and good location close to the major sights (Zeil shopping street, opera house, Main River, Romer town square and city hall etc.). Especially recommend is the club lounge, with tasty food presented throughout the day. The only problem I had was the internet service, which can be somewhat undependable - worked very well the first night, but not well at all the second night. If this gets corrected, it would be a close-to-perfect hotel!
Rated 5 out of 5 by Rmac66 Excellent hotel and location
The staff were all excellent. The service in the Executive Club was very good and welcoming. The GrandSeven had great service - limited food options in the evening - but service was very good.
Rooms were very spacious - more so for a European hotel. Location was close to business section and right on the main shopping strip and the Christmas Markets.
I will return to this hotel!
Rated 5 out of 5 by maccman great features and friendly staff
The staff at the club executive suite were so helpful and friendly particularly elina or lina/leni (this may be the wrong spelling or not quite right pronounciation so my apologies).
Would be good to know her correct name. She is a trainee in the executive club.
The food, facilities, decor and location of hotel were absolutely perfect.
Rated 5 out of 5 by Club2430 Another Great stay
I always wondered what happens when a wallet full of credit cards goes missing between the airport and hotel.
Sadly, I found out last week and the hotel couldn't have been more helpful. it probably helped that I am a regular at his hotel.
Despite the unfortunate loss of my credit cards, the stay was as wonderful as ever. The hotel is currently between GM's and you would not notice with the service in all areas being absolutely perfect.
I usually stay on floor 6, but this stay I was on floor 4 - but in a superb room (will not give the number as I do not want it to become too popular!).
One observation for the new GM. The TV in the executive lounge plays the same SPG promotion material on a 10 minute loop all day every day..... it is so boring, please please please , at least put on CNN or Sky News, especially in the morning/evening.....
Thanks for always looking after me so well...
Rated 5 out of 5 by tomtraveler Overall awesome stay with a little glitch....
We stayed at the Westin Grand for one night to tour the Frankfurt Christmas markets. We arrived around 7AM from the US....when I checked in I was told there were no classic rooms open and I would need to wait until one became available and I would not be permitted an upgrade even though there were higher room categories available. That left me a bit puzzled because as a gold SPG member, I have always been upgraded, mostly without even asking. Well, one of the bell captains, and I wish I had his name, overheard this conversation and saved the day. He brought out coffee and pastries and then took us up to the spa, gave us robes and slippers, and allowed us to relax in the sauna until our room was ready, He was amazing!!!! Everything else about our stay was amazing - facility is beautiful and very well kept. The concierge recommended a great German restaurant and check out the next morning was a breeze.