Rated 5 out of 5 Awesome Airport Hotel
I don't mind delay or cancelled flights when at Detroit Metro - as this place is wonderful!
October 23, 2012
Rated 4 out of 5 by DTWconcoursePASS The Night Before Flying
If you're planning on staying the night before flying, think again about visiting the concourse on the eve of your travel.
While strolling the concourse on the eve before travel is a rare luxury (only 2 other airports currently offer the option), it hasn’t been fully streamlined in terms of the traveler’s experience.
A genuinely polite and efficient Detroit Police Department Officer checks and confirms guests to assign Concourse Travel Passes, but this is a single person and everything is hand written in duplicate creating over an hour long wait around 7 PM and concourse shops close at 10PM. That was the easier part. Passing through TSA security includes an increased level of screening, which I understand in our Post 9/11 society, but the process involves every person receiving a 1:1 “pat down” and “wipe down” for chemical signature analysis at a time of the evening when TSA Staffing is less than maximum.
Overall, cruising the concourse for a glass of wine or snack is not worth the time and inconvenience of getting there. It is a nice idea, but needs more work to improve the experience.
March 19, 2014
Rated 5 out of 5 Outstanding Stay
Ken and Paul went out of their way to make this a very awesome stay for my family on a recent trip back from Mexico.
Great upgrade and the staff went above and beyond. This is NOT an ordinary airport hotel.
November 26, 2013
Rated 5 out of 5 by Scottedina Best Airport Hotel!
The interior space is awesome! Very clean and the stafff are very friendly. I was upgrade to a suit and the room was large, clean and what a bath room wow!
The Bar was great, good food and it was busy but the stuff worked very hard to help all the guests. They also have a great location built into the airport with its own TSA exit, 3 minutes later your on the concorse.
March 16, 2012
Rated 5 out of 5 by nochoochoo Great service but ask for checkpoint hours...
All service members (front desk, valet, concierge) were VERY friendly and knowledgable.
We stayed at this specific hotel because of the private checkpoint but found out when we got there that it didn't open until 7:45A.M. which was 25 minutes before departure. We then had to go around and go through the security screening at the front of the terminal.
October 28, 2011
Rated 3 out of 5 by K58f Disappointing
Thought it would be a special treat to be right in the terminal leaving cold weather to go south.... Restaurant service poor for the money, paid top dollar for room when friends got same for much lower. Happy to have car valet service but , No free wi fi? Really for $300 for one night?
March 14, 2014
Rated 5 out of 5 by santri1969 Great airport hotel
Excellent access to airport and very convenient for short trips.
October 3, 2013
Rated 5 out of 5 Stranded by Delta saved by SPG
Two mechanical problems and several delayed and missed flights over the past two days. Late arrival at DTW. They wanted to send me off-site, I called and made my own reservation here for two rooms, Ken gave us two great club level rooms (but club lounge is closed on weekends). Colin and Jesse at the restaurant were outstanding and made a tough night and morning GREAT. Thanks to Ken, Colin and James. SPG should be very proud of you three.
December 15, 2013
Rated 5 out of 5 by GoGranny Start your trip on a stress free note.
The Westin provides a convenient, upscale, relaxing atmosphere. The proximity to the airport and security check-in is second only to the service and restaurant.
March 13, 2014
Rated 4 out of 5 by Bancomer1 Super Convenient for Detroit travel
When leaving out of Detroit Metro airport, you cannot beat the convenience of this Westin hotel. Checked in on a crazy cold day, then never had to go outside again. Saved time going through Westin's security lanes as well. I will do this again!
February 10, 2014
Rated 4 out of 5 by Stan0214 An Excellent Facilty and Location
The Westin Metro Airport facility met our get-away needs, though not our return needs. We booked the park and fly package and were totally satisfied until we returned.
First, our text message to retrieve our car from valet parking was not received before we arrived at the valet stand and presented our check--not a big deal, but neither was it as promised. I recommend phone calls rather than texts so the customer gets feedback that their request has been received. We received a text after we picked up our car that stated "Dear Valued Guest, We are unable to confirm your request at this time."
Second, we were promised that our electric car would be fully charged for our drive home; we received it uncharged. I recommend that hotel employees promise only what they will deliver.
March 5, 2014
Rated 5 out of 5 by Terry747 A great dining room
Had a superb dinner with lots of variety on the menu and the service was absolutely top notch.
March 11, 2014
Rated 4 out of 5 by H2ODave TSA
Everything about the Westin staff at DWT was very good. TSA supporting your private gate however hem seem very unorganized. When I departed at noon on 3/1 there were only 8 people in front of me and it took took 6 gate agents more than 10 minutes to process them! One example of their lack of customer satisfaction. Also, only pilots and crews are allowed through until 7:30AM, passengers have to go to the main airport entrance. Why not let precheck passengers through?
March 2, 2014
Rated 5 out of 5 by Chuck70 Excellent hotel
Facilities and staff are excellent. A great place to stay if your flying in or out of Detroit.
March 6, 2014
Rated 4 out of 5 by Chris77 Most expensive drinks in the United States
$20 for a martini, $17 for a Manhattan, and $11 for the cheapest glass of red is totally outrageous. I had expected to pay above average given the location (say $12 for the martini and manhattan), but this was pure craziness. Never again.
April 5, 2013
Rated 5 out of 5 by doccher12 Much more than expected
I wasn't sure what to expect, but the customer service and attention to detail were phenominal. Loved the atmosphere and convience to the airport and security ease from hotel. It was sooo nice:)
July 16, 2012
Rated 5 out of 5 by touchdownjj Convenient Located At The Airport
the best part about this hotel, is having its own airport security check point right by the Lobby. No waiting at all, very convenient.
March 3, 2014
Rated 3 out of 5 by wake lite on benefits
nice hotel, stayed 2 sundays in a row, no lounge available, it is closed fri nite, sat, sun and mon morning, no alternative offered, no upgrade offered, club level is closed also on weekends, when i asked about an upgrade to a suite i was told they were sold out, but was also told club floor was closed due to hotel being slow on weekends. suites were available on spg web site for same nite i was there.
i spend alot of money at starwood properties, hence my platinum status. i will not stay at properties who close the lounge and deny upgrades.
February 18, 2013
Rated 5 out of 5 by Onefredfred Awesome Hotel
Great place to stay before catching a plane. The Shuttle to the other terminal was prefect!
February 24, 2014
Rated 5 out of 5 by Sarah72 Fabulous Airport Hotel
We love staying at the Westin before flying out of the Detroit airport. The convenience is unmatched, the facilities are lovely, the beds are comfortable, the food is very good, and the staff are kind and accommodating. We arrived and departed in very cold weather, with heavy snowfalls during our trip, and the option of valet parking saved us from shovelling out our car in the frigid temperatures. We will stay there every time we fly out of the Detroit airport.
February 12, 2014
Rated 5 out of 5 by JoanneED Waylayed in route
This hotel is very convenient when your travel is interrupted.
December 17, 2013
Rated 4 out of 5 by Clever1 Our favorite park and fly, peacefully
This Westin mostly gives the best experience. Westin airport hotel is quiet, beautiful, and peaceful.
December 15, 2013
Rated 5 out of 5 by Mjr123 Nice room, amazing service
I stayed at the Weston with my family in April. The airport access, especially the special security, was wonderful. The room was very nice, the service was amazing! A member of my family left her glasses, and didn't realize it for some time. The gentleman from security made the effort to locate the optometrist, and mail the glasses back, so we could get them. Just great!!! A thousand thanks!!! Such individual attention and dedication to customer service is really impressive.
June 4, 2012
Rated 5 out of 5 by ddcountry Excellent
Clean, quiet and the staff was very efficient. The bed was very comfortable and the restaurant, Doma, was amazing. It's not that far from the UM campus which is what brings us to Detroit several times a year. We will definitely stay here again.
December 3, 2013
Rated 5 out of 5 by Coastalbound Kind Efficient Staff
My flight was cancelled and I was exhausted - your staff seemed to recognize that intuitively and made the check in process very efficient/fast.
December 8, 2013
Rated 5 out of 5 by Joey13 Great experience
We had a great experience, very lean and comfortable.
December 2, 2013
Rated 5 out of 5 by JTS2013 5 stars all around
My husband & I had the pleasure of staying in The Westin Detroit Metropolitan Airport last Saturday night. We were flying home Sunday , & coming in from Ontario, Canada & didn't want to deal with the border crossing the morning of our flight.
The hotel is beautiful, & everything about our room was perfect, including the view of the tarmac.
We did have a glitch Sunday morning when we found our room service menu was never picked up. We called the front desk & spoke with Andrew, the manager. He was extremely apologetic, offered us a complimentary breakfast in the dining room or room service. We chose to come down to eat, Andrew met us at the desk, & personally took us to the dining room. He explained the situation to Michael, who also treated us extremely well.
We understand that in any business, situations happen. The Westin gets high marks for handling it like it did, & kudos to Andrew & Michael.
We enjoyed our brief stay & will be back.
September 25, 2013
Rated 4 out of 5 by rkicin01 Nice hotel
Staying at the Westin DTW is always a pleasant stay. The staff are friendly and caring. The facilities are kept up well and the gym exceeds the standard hotel gym.
October 20, 2013
Rated 5 out of 5 by JRP04 A Favorite Starwood Property
This has always been one of my favorite Starwood properties - comfortable rooms and easy access to the airport. However, the staff went above and beyond when my son was recently stranded in the airport overnight. Many thanks to Abhi and staff for taking care of him which in turn calmed a dad's nerves!
November 21, 2012
Rated 2 out of 5 by jjp2030 repeated instructions 3 times
I asked for inroom dining. I had to repeat instructions 3 times as the people I spoke with were not communicating with each other properly.
February 11, 2014