Rated 4 out of 5 by Hermania19 This hotel needs help with wake up calls.
For the fifth time I have tried to get a wake up call and every time they have missed it. Take your own alarm as they are NOT responsive to this need.
July 21, 2014
Rated 4 out of 5 by CGTTOG Great hotel with mediocre restaurant
The hotel was beautiful but the restaurant was awful. The restaurant staff was unresponsive and surly.
July 20, 2014
Rated 4 out of 5 by Roadwarrior73 Ahhhh! Respite
This westin is an oasis in the busy Detroit airport. The front desk folks were very friendly and welcoming which was nice as I checked in around 8pm to a serene and friendly hotel. My only complaint is that the club lounge closes at 7:30 pm. As a seasoned road warrior, this seems rather early. So I was not able to enjoy the lounge until morning. The breakfast fare in the lounge was a cold continental breakfast. Everything else was top notch with this hotel and I look forward to future stays.
July 16, 2014
Rated 5 out of 5 by Nononana Great convenience and facilities
The hotel exceeded my expectations. My family lives.in the Detroit area so I come from out of state to visit often. I plan to use your hotel each time I visit from now on. Thank you for a pleasurable experience.
July 18, 2014
Rated 3 out of 5 by traveller1111111 Convenient location, poor food quality and high cost for what you get.
Convenient location, very sound proof airport hotel- it's hard to imagine you are in an airport when you walk in. Guest rooms were comfortable and clean.Service by both all staff was excellent. Unfortunately, food quality at both the catered meeting rooms and at the restaurant is poor and portions are small for what you pay for, really lacking flavour.
July 16, 2014
Rated 5 out of 5 by MikeJK July Stay
great hotel - turkey wrap at bfast was less than stellar
July 17, 2014
Rated 5 out of 5 by Dave1313 Wonderful staff!!!
I would like to thank everyone at the hotel for everything!! They were the best. Twins, Michelle & her sister, Megan were so helpful. They both went out of their way to be accommodating!! I was a few minutes late for the breakfast and Michelle went out of her way to make sure I had something to eat and when we were checking out the next day, I met Megan and she went out of her way to get me some napkins!
June 27, 2014
Rated 5 out of 5 by bands Always a wonderful stay
I have stayed at this property several times now, and I'm never disappointed. The staff is friendly, very competent, rooms are always clean and nice.
July 14, 2014
Rated 5 out of 5 by AnnMarie66 Park n Fly
Stayed here a few times and as always the staff are wonderful. The room is as clean and comfortable as you could ask for. You might spend a little more but the convenience and comfort are very worth it. Beds and bedding are phenomenal. Love going here.
July 13, 2014
Rated 4 out of 5 by DoctorPescado Great Bed and Front Desk, Dining Areas Needs Attention
The property is very convenient being right in DTW. I have stayed many times. Front desk is generally prompt and helpful. Rooms are always clean and comfortable. Beds are great. I don't know why i always get parked WAY in the back away from the elevators, but it is a bit of a walk (no biggie). The in house restaurant is expensive, slow, and generally bad. The Pizza's are good and salads ok, everything else stinks. The Quesadilla's appeared to have canned chicken meet and no cheese (non Queso!), the crab cakes had shells in them. Not so good on that front, but you are captive and don't have many options. Other than that, its pretty good.
June 26, 2014
Rated 5 out of 5 by Leo1204 Great Stop Over Location
This location is extremely convenient to the airport, while not feeling that you are at a typical airport hotel. Relaxing with very attentive staff.
July 10, 2014
Rated 5 out of 5 by lizzy31 Detroit Metro Westin
We always enjoy staying at the DTW Westin. It is clean, convenient and cozy. We travel to Detroit from Guam and are always promptly allowed into our hotel room for some much needed sleep. The beds are extremely comfortable and easy to sleep in. Also the restaurant and room service are great. We would totally recommend this hotel to any traveler especially those who have been traveling 24 hours like us.
July 6, 2014
Rated 5 out of 5 by Epoc Great Quality
We were very pleased with our accommodations at the Westin. Everything was A+ from the staff to the restaurant to our room.
July 7, 2014
Rated 3 out of 5 Perfect Location at DTW
While the property itself is nice, I have stayed here several times and have put my kids and family up here, and have NEVER, not even once received a suite upgrade; and they are clearly available on the website. Upon checking out this morning, I asked what it takes to get one, the front desk person said simply availability - but they have many platinum's that stay, so they are full most of the time.....
Don't plan on a upgrade here.
September 26, 2013
Rated 4 out of 5 by TravelinKen One of the Most Comfortable Airport Hotels
I was at this hotel for 1 night on the last leg of a week long, 3 city business trip. To my surprise it was a very comfortable, well maintained Westin. I generally expect airport hotels to be overpriced and pretty sterile but the hotel lobby was warm and welcoming and so was the staff.
I had a room on the club floor. Room service for dinner and breakfast were on time and the food was typical Westin but it was prepared well.
The only down side was the wireless Internet. It was awful. I had my laptop connected to the wired connection in the room and connected my iphone to the wireless signal. It showed a strong connection but was dropping messages and web pages for the few hours I was trying to use it. Eventually I just disconnected it from the wifi and all worked fine. I didn't have any problems with the WIRED connection but it would have been a frustrating stay if I had to rely on the in room wireless.
June 2, 2012
Rated 5 out of 5 by FrequentTraveler13 2 HOURS STAY-VERY IMPRESSED!
I was in transit from LAX to FLL and choose to travel via DTW with a 3 hours lay over. I stayed at this hotel for 2 hours and was highly impressed.
POSITIVES: Located within DTW terminal. Extremely friendly staff at front desk, absolutely beautiful hotel. A true heaven in Detroit. Beautiful room, very refreshing, great shower. The hotel has its own security check.
OVERALL: If you have not stayed here then please do as you are missing out staying in heaven. I highly recommend this SPG property.
December 4, 2013
Rated 5 out of 5 Awesome Airport Hotel
I don't mind delay or cancelled flights when at Detroit Metro - as this place is wonderful!
October 23, 2012
Rated 3 out of 5 by CathyH Dedicated Airport Security Line is Hotel's Best Feature
The best feature of this hotel is the dedicated security line for the Detroit airport, but the line was closed for repair when I departed for my flight. This was disappointing, especially since I wasn't informed of the closure. Luckily, I decided to head into the airport earlier than usual and had plenty of time for the walk over to the general security line in the airport. Overall, my stay was fine. Housekeeping was pretty unsatisfactory with small details being overlooked, like a lot of dust on the tissue holder and bathroom mirror that clearly wasn't cleaned. I had a larger housekeeping concern that was thankfully dealt with immediately. I'd probably stay in this hotel again, but it would be due to the airport convenience more than anything else. Be sure to request a room AWAY from the lobby, which has a bar that's open until very late and can get quite loud on any given night.
June 29, 2014
Rated 3 out of 5 by 4trav Convenient only
After missing a connection because of plane issues, we decided to pay out of pocket and stay at the airport rather than accept a voucher from Delta for a hotel offsite.
From a convenience standpoint this works. We were able to go through security right at the hotel and that was excellent.
Everything at the hotel was just ok; the rooms, the layout, the food, etc. Nice the restaurant was open until midnight but we dropped over $240 for dinner ($70 wine) and it was just ok. $40 for a short rib that was flavorless was disappointing.
June 23, 2014
Rated 5 out of 5 by Scottedina Best Airport Hotel!
The interior space is awesome! Very clean and the stafff are very friendly. I was upgrade to a suit and the room was large, clean and what a bath room wow!
The Bar was great, good food and it was busy but the stuff worked very hard to help all the guests. They also have a great location built into the airport with its own TSA exit, 3 minutes later your on the concorse.
March 16, 2012
Rated 5 out of 5 by nochoochoo Great service but ask for checkpoint hours...
All service members (front desk, valet, concierge) were VERY friendly and knowledgable.
We stayed at this specific hotel because of the private checkpoint but found out when we got there that it didn't open until 7:45A.M. which was 25 minutes before departure. We then had to go around and go through the security screening at the front of the terminal.
October 28, 2011
Rated 3 out of 5 by Cici1215 rooms are alittle tired and room service slow
Room service took an hour on a Sunday night at 10 PM (i was told 30 minutes when i called)....when i called guest services to check on the status, they said they would check and hung up. I called back 15 minutes later to check again and was told room service was "on the floor". Seemed to be pretty poor service on the phone and with the follow up.........I was disappointed in the level of disinterest.
June 24, 2014
Rated 5 out of 5 Outstanding Stay
Ken and Paul went out of their way to make this a very awesome stay for my family on a recent trip back from Mexico.
Great upgrade and the staff went above and beyond. This is NOT an ordinary airport hotel.
November 26, 2013
Rated 5 out of 5 by KOGGLEVEE Stellar Hotel
The hotel was a lifesaver after Delta cancelled our flight after four hours for a layover. Room was comfortable and plush. My only issue was that the agent stated he only had rooms with walk in showers. In actuality the room was for someone disabled, which is not exactly as a walk in shower. Lastly the servers at the restaurant don't exactly move swiftly even after you tell them that you have a flight to catch. Also it was a little awkward that the server tells me that the chef would need to run downstairs to get baguettes for the french toast that I already ordered. This would cause even more of a delay. Breakfast nevertheless was good.
June 1, 2014
Rated 5 out of 5 by santri1969 Great airport hotel
Excellent access to airport and very convenient for short trips.
October 3, 2013
Rated 4 out of 5 by FJ77 Fabulous Hotel
Tis hotel was classy, clean, and comfortable. Staff were very nice and responsive. I like the fact that it is connected to DTW, makes it very easy to catch the next plan.
June 25, 2014
Rated 4 out of 5 by Hatten2143 Hotel Location
stayed at this hotel many times and have always had good experiences. rooms are modern and well equipped and are quiet (despite the noise of aircraft)
June 24, 2014
Rated 4 out of 5 by kcz7 Great location for Business travel
Great hotel, The beds need to be updated
June 23, 2014
Rated 5 out of 5 by Gregm56 Close to airport.
Great location if flying.
June 23, 2014
Rated 4 out of 5 by SDay33 Night manager went above and beyond
Ken, the night manager, was dealing with a very difficult situation not of his own making. He handled it masterfully. He acknowledged the importance of taking time for his most loyal customers (I'm a Platinum SPG member). And he found a creative solution that worked for everyone. He should be commended.
June 20, 2014