Rated 4 out of 5 by SDay33 Night manager went above and beyond
Ken, the night manager, was dealing with a very difficult situation not of his own making. He handled it masterfully. He acknowledged the importance of taking time for his most loyal customers (I'm a Platinum SPG member). And he found a creative solution that worked for everyone. He should be commended.
June 20, 2014
Rated 4 out of 5 by Jeffrey66 Cooler rooms?
I have stayed at this hotel several times in the past few months and the only compliant I have is that the rooms don't cool down. If you're like me and like to sleep with it cool, you will not get a good nights rest here. I have asked for a fan each time and most of the time they don't have an extra. I'm still not sure why their AC system does not work well. It's very frutstrating because this hotel is very convenient and the staff is great.
November 18, 2013
Rated 5 out of 5 by Epoc Great Quality
We were very pleased with our accommodations at the Westin. Everything was A+ from the staff to the restaurant to our room.
July 7, 2014
Rated 4 out of 5 by BeijingDave A Welcome Respite Between Beijing and Burlington
It was great staying with you for a night, breaking up my trip from Beijing, China, to Burlington, VT, on Delta. While I found all of the staff to be professional and accommodating, I must reserve special praise for Darius, who, when I checked out, accompanied me to the Delta counter, and did not abandon me until my boarding pass was issued and and my luggage was checked in. His terrific customer service should not go unmentioned.
June 23, 2013
Rated 4 out of 5 by FJ77 Fabulous Hotel
Tis hotel was classy, clean, and comfortable. Staff were very nice and responsive. I like the fact that it is connected to DTW, makes it very easy to catch the next plan.
June 25, 2014
Rated 4 out of 5 by Hatten2143 Hotel Location
stayed at this hotel many times and have always had good experiences. rooms are modern and well equipped and are quiet (despite the noise of aircraft)
June 24, 2014
Rated 2 out of 5 by dpmt Not What I expected with a Westin!
After a long day of travel and flight cancelations and delays we finally made it to Detroit where we missed our connection. It was late and we just wanted some food and a drink. We booked a room with breakfast. We went straight to the bar to get a drink and dinner However, the area was so small every seat was taken with a wait at 10:30pm. So we went to our room and said we would just wait for breakfast. The late night dining had very limited options that really diode not sound appetizing.
Well, there was no getting a wink of sleep as the room we were in faced the courtyard and the elevators could be heard all night long if it wasn't the elevators it was some kind of compressor that kept sounding every 30 seconds or so all night long. Beds weren't that comfortable. Needless to say after not sleeping the whole night due to the noise we missed breakfast cause we woke up too late and had to run to our flight. If you have to stay here avoid room 833 at all cost. I would never go back - worth the cab ride to go off airport. I expected a little more comfort for $370 in the less than 12 hours that we were there.
June 20, 2014
Rated 5 out of 5 by ms138 wow
Previous vocation included Platinum travel at high end Hotels that pushed my expectation of accommodations up. This Westin meets exceeds those high expectations. I did not visit this Hotel (or area) until 2 years ago: Have now several times since. This hotel scores high based on really outstanding freshness and very warm staff. Genuine effort to insure my stay is pleasant. Consistent performer.
September 19, 2013
Rated 5 out of 5 by josh12345 best airport hotel ever.
This is a amazing airport hotel. I travel 30 weeks a year and can say without a doubt this hotel is among my favorites. Great location, beds, and staff. I have never stayed at a airport hotel that was this quiet. Amazing atmosphere, the dim light and water feature in lobby makes it a relaxing place after a long day of travel. I will stay here at my next available opportunity without question.
November 25, 2013
Rated 4 out of 5 by Lisa814 Convenient if catching a flightf afterwards
The hotel is nice, parking is extra because its located in an airport. This particular trip, no room service for cleaning took place. The bell person and valet people were the nicest.
June 9, 2014
Rated 4 out of 5 by kcz7 Great location for Business travel
Great hotel, The beds need to be updated
June 23, 2014
Rated 5 out of 5 by Gregm56 Close to airport.
Great location if flying.
June 23, 2014
Rated 2 out of 5 by Autumn11 Reservation experience terrible
Reservation experience took over one hour from talking with reservations to checking in and finally to the room.
Shower curtain had an awful smell.
June 9, 2014
Rated 4 out of 5 by HarryBan All great but restaurant
Lobby restaurant looks nice, but not enough room. Tables set up in hallways!
June 16, 2014
Rated 2 out of 5 by DebbieDowner22 Hate to be a Debby Downer But...
hubs and I went here for a romantic getaway for our 28th anniversary. He has a brain injury and I thought it would be great for him to see the planes. The picture showed a big window with planes. When we checked in I asked the lady for a room where we could see the planes. She changed the room that they had on file for us and we got up to the room to find our big picture window faced an office building with a lovely view of offices. I was very upset but didn't want to ruin our stay. It was very quiet. The room was very nice. Room service was expensive and standard fare. Don't mind paying a high price if the food is good but in this case it wasn't. Breakfast was better. Room service staff was nice. Despite getting a late check out, housekeeping banged on the door and asked if we were on a late checkout. Instead of waking us up I wonder why she couldn't have called downstairs. She knocked again at 2. Not happy at all about that. Bottom line is we were sadly disappointed.
March 24, 2014
Rated 4 out of 5 by Julie2014 Assistant Vice President Marketing Communications
The meeting facilities were very nice, updated, clean and the staff was very accomodaitng. the food at oru confernece was good, fresh and had a nice variety to meet everyone's needs.
May 30, 2014
Rated 4 out of 5 by Internetless Miscommunication
When I checked in, I was told that because of my Starwood Preferred membership, wireless internet would be complimentary, yet it showed up on my bill. I have tried to reach the hotel to inquire about this, but all my email is returned as undeliverable.
May 4, 2014
Rated 2 out of 5 by Tired34 Room Too Noisy
The hotel had door that connected two sections in the hallway near my room. The door was heavy and made very, very loud bangs everytime it closed. It was a busy door and used most of the night, with the exception of about three hours from 1 am to 4 am. Would not recommend the hotel if you want to get any sleep!
November 15, 2013
Rated 4 out of 5 by JillandJack Westin pulls through
Westin makes a bad plane experience dissolve. Due to Delta airlines poor customer service my young son and I were stuck in Detroit overnight. Thinking anywhere but Detroit, we dragged into the Westin prepared for one of those airport hotel experiences but did a 180 after meeting the reception staff. ALL of the staff at the hotel were courteous, thoughtful, helpful, gracious and though it is a job they made it feel genuine. The security gate from hotel door to into the airport was icing on the cake. The only complaint I had was not being able to get food service that evening for over two 1/2 hours after the first attempt to place the order (after midnight) probably due to the overburdened food service staff since there we so many stranded passengers. We relaxed in the hot tub after deplaning and slept like babies while snow fell onto the runway and never heard a plane land or take off. - Thank you to everyone at Westin for your professionalism and attention to guest comfort.
January 1, 2013
Rated 3 out of 5 by K58f Disappointing
Thought it would be a special treat to be right in the terminal leaving cold weather to go south.... Restaurant service poor for the money, paid top dollar for room when friends got same for much lower. Happy to have car valet service but , No free wi fi? Really for $300 for one night?
March 14, 2014
Rated 5 out of 5 by Nik11 LOVE!
Such a great hotel and concept. Stay here when need to be close to airport and it doesn't disappoint. Staff is fantastic. Food is good. I wish they had more toiletries available- or a store because you can't "shop anywhere but its still great because so convenient. More airport hotels should be like this.
December 13, 2013
Rated 4 out of 5 by NoneDone Marooned in Detroit
Very convenient location
Very responsive staff
Very pleasant room
Very comfortable bed
May 30, 2014
Rated 5 out of 5 by jah45 So comfy!
Leaving on an early flight is always made easier by staying at the Westin. It's a great hotel and provides a comfortable night's sleep before a miserable airline journey. If only the airlines took care of their customer's comfort as well as this hotel, all would be right with travel.
December 29, 2013
Rated 1 out of 5 by Rockie02 Beds were worst I have used
Absolutely the worst beds I have ever had. The comforter is cumbersome and useless. For some reason they short sheet the bed. One sheet is the correct length but the other is way too short and I couldn't pull it up far enough. The sheets were so tight to the bed that the whole experience was very uncomfortable and I couldn't sleep.
Also, when I checked in the person helping me asked about the eco program where we wouldn't require them to change the bedding and towles every day. I advised her that that would be fine. Additionally, when we got to the room there was a small sign that we could attach to the door knob to advise the staff that we didn't need to have the bedding and towels replaced. Even though we did both things they still changed the bedding and the towels. They also failed to credit our account for $5.00 as they were supposed to.
We also needed to reach our car rental company but when I approached the staff for assistance they just shrugged their shoulders and did not offer any assistance.
September 9, 2013
Rated 5 out of 5 by MET1 Great location!
This is one of my favorite hotels to stay at. The rooms are spotless and extremely comfortable. You can't beat the location if you have an early flight as well as the convenient TSA gate to utilize right off the lobby. The restaurant is also wonderful with great food and service.
December 15, 2013
Rated 5 out of 5 by DRrr Front desk staff
The front desk staff was very helpful. I had missed my flight and needed a room. She was able to find one for me at the government rate. The taxpayers and I really appreciated it.
May 2, 2014
Rated 5 out of 5 by TrvlGuyDelta Comfortable, Convenience and Style
This is one of the best hotels around Metro Airport, and it is connected! All you need to do is park, sleep, and walk to your flight. It is easy, and very comfortable. The staff goes above and beyond to ensure your stay is the best it can be. I will be back again.
February 3, 2014
Rated 5 out of 5 by Yunnie Great staff!
Attentive staff & comfy rooms!
May 29, 2014
Rated 2 out of 5 by Patrick1245 Long lines and club floor did not open on time
Upon checking in I had to wait 25 minutes before making it to the counter. Extremely under staffed. The next morning club floor lounge was to open at 6:30 am I waited until 6:45 am and know one had still arrived. I finally left.
March 20, 2014
Rated 5 out of 5 by AxlRose Great airport hotel
Repeat customer and just love this place. Rooms and hotel gorgeous and always impeccable and friendly. Only thing I would ask is better lines at desk for check in. SPG sign up but not staffed enough. Merges into one line.
March 21, 2014