Rated 4 out of 5 by Vaca14 Great Hotel, Terrible Valet Parking
The hotel location, amenities, quality, comfort, and overall stay was excellent for what we paid. We purchased a park and fly package that allowed us to have our car parked via the valet for up to 10 nights while we went on vacation. Everything about the hotel was fantastic except the valet parking situation. The hotel rooms were clean, quiet, and located very close to the private security entrance to the Delta terminal. We had a 9am flight and it only took us 5-10 minutes to get from our room through the security line on a busy Saturday morning. We had two encounters with the valet parking and both were bad experiences. We dropped off our car on Friday evening and had to stand outside and wait for 10 minutes before the valet came over to acknowledge us and then he seemed overwhelmed because there were at least 7 other cars jammed into the small area in front of the hotel entrance. We were handed a ticket and told to text the number when we land and they would have the car ready for us at the hotel entrance. When we returned from our trip I texted the number and 10 minutes later we received an automated text back saying the text service was not working properly and to call the valet service number. On our walk from the baggage claim to the hotel entrance I called the valet phone number 2 times and nobody answered. When we got to the valet area there was nobody there to assist but there were several cars sitting there running. I waited 10 minutes for the attendant to return to the stand and then gave him our ticket which then required us to wait another 10 minutes for our car. I don't think waiting 20 minutes for our car is acceptable for this size and caliber of hotel. If they can remedy their valet parking fiasco then I would give this hotel 5 stars but the disappointing valet parking set them back to 4 stars in my opinion.
September 3, 2014
Rated 5 out of 5 by DrThought Super Staff, Great Beds!
We always stay at the Westin Detroit Airport hotel when we have early morning flights out. The Westin makes it easy and comfortable. I must call out two persons on the staff who have been exceptional... Marcus in the Dining area, and Cory in the Valet service. Marcus provides exceptional customer care, is terrifically personable, and makes dining a very positive experience. As for Cory, we've been the recipients of this gentleman's amazing and courteous valet care on a number of occasions! Showing up at our door on time, lugging our luggage all the way in to the terminal for check-in, and always doing so with a warm and happy demeanor! This guys a CLASS act!!! Thanks, Westin!
August 21, 2014
Rated 5 out of 5 by Paolo2098 Yet another perfect stay at the Detroit's Airport Westin
Attentive staff, excellent restaurant and bar. Unbeatable, convenient flight info screen, complete with boarding/check kiosk and TSA facility!
September 1, 2014
Rated 1 out of 5 by sandy522 The staff is terrible
I asked for a receipt for my expense report and was told that it would be emailed - it was not and when I called I was told that I had to call back and talk with accounting. Accounting would not answer and it took days to get the docuements I needed. I looked at my Starwood account and it would not record an accurate receipt - terrible - NEVER sty here.
August 25, 2014
Rated 3 out of 5 Perfect Location at DTW
While the property itself is nice, I have stayed here several times and have put my kids and family up here, and have NEVER, not even once received a suite upgrade; and they are clearly available on the website. Upon checking out this morning, I asked what it takes to get one, the front desk person said simply availability - but they have many platinum's that stay, so they are full most of the time.....
Don't plan on a upgrade here.
September 26, 2013
Rated 4 out of 5 by TravelinKen One of the Most Comfortable Airport Hotels
I was at this hotel for 1 night on the last leg of a week long, 3 city business trip. To my surprise it was a very comfortable, well maintained Westin. I generally expect airport hotels to be overpriced and pretty sterile but the hotel lobby was warm and welcoming and so was the staff.
I had a room on the club floor. Room service for dinner and breakfast were on time and the food was typical Westin but it was prepared well.
The only down side was the wireless Internet. It was awful. I had my laptop connected to the wired connection in the room and connected my iphone to the wireless signal. It showed a strong connection but was dropping messages and web pages for the few hours I was trying to use it. Eventually I just disconnected it from the wifi and all worked fine. I didn't have any problems with the WIRED connection but it would have been a frustrating stay if I had to rely on the in room wireless.
June 2, 2012
Rated 4 out of 5 by mern312 convenient
Delta set up us with a room due to a mechanical flight delay. Thought being right at the airport would be loud, but hotel was very quiet. Staff was very courtesy and helpful finding my SPG number since I didn't have it handy.
August 24, 2014
Rated 5 out of 5 by Babsbridge Best place to deal with a canceled flight
So glad Delta put me up here after my flight was canceled. Only thing about the ordeal that was good.
August 25, 2014