Rated 5 out of 5 by Carlos2222222 Shh . .dont tell anyone best kept secret in Detroit.. .
This is our fav place to stay when we fly out of DTW esp for 1 week trip . .. why?
(1) Top notch service from everyone including front desk check in to bar (Kim is the best!) to valet....
(2) PARK and FLY deal (included with total cost of room). This is a huge perk whihc leads to STRESS FREE travel.
(3) DIRECT terminal TSA access:
(4) Now has Club lounge open on weekends!
(5) Exemplary service:
Everyone greets you with smile and aims to please. We love going to bar (Reflections) and sitting at bar and chatting with Kim and company. . .they are the best!
Verdict: Best place to stay if you are flying out of DTW . .. .
April 26, 2015
Rated 5 out of 5 by wert44 Stayed several times
Works great to stay night prior to flight on park and fly package. The restaurant food quality is very good but on the last several stays we've had very slow service (length of time for food to arrive to the table) even when the restaurant isn't that busy. Traveling with children last time it made for a very long dinner. Rooms very comfortable.
April 19, 2015
Rated 5 out of 5 by Ian4 Restaurant disappointing
When you charge over $ 40 for a steak, it really should be very good. Our rib eye steaks were very disappointing. The vegetable and potatoes were undercooked.
Everything else about the hotel is great, and we love the convenience or the valet park and fly.
April 18, 2015
Rated 5 out of 5 by PaulBajwa The hotel has some of the best staff!
Very responsive staff and great place to stay when flying out of Detroit
March 26, 2015
Rated 4 out of 5 by DinaG Not Overly Impressed but satisfied
I booked this hotel because of its proximity to the airport; however, I was not aware that flying into the McNamara terminal (Delta Airlines) would have been considerably more convenient. They have two security checkpoints that take you from the hotel to the gates, and vice versa. The lines are much shorter.
I paid extra for the Club Floor, which is not worth the extra money. The snacks, breakfast, and happy hour selections were the bare minimum.
Like most hotels, the restaurant is overpriced. You can expect to pay $20 for a hamburger, ham and cheese sandwich, or even a simple breakfast. On a positive note, the food is good. We ate dinner at the restaurant. While overpriced, the ambiance is pleasant and the staff was exceptionally accommodating.
We were delighted to find out that the hotel will give you a pass to go through the airport security to walk around, shop, and eat at the McNamara Terminal Mall. That was worth it because you could at least find more reasonable lunch options.
As a SPG member, I try to stay at Starwood properties as often as possible. The room fit all of the cleanliness and comfort standards that I've come to expect. However, all of the windows were fogged over and we could not see out of them.
March 3, 2015
Rated 5 out of 5 by flynfuzz Clean, comfortable, quiet & convenient
Very nice facility, convenient for an early morning flight out of DTW. The valet parking is a definite plus.
March 3, 2015
Rated 5 out of 5 by Woody1999 Easy
Hotel made a weather delay easy and relaxing. I got in my workout, finished some work, slept well and ate well. Thank you!
February 27, 2015
Rated 3 out of 5 by joyce43 was not impressed
This was not like I thought it would be, this was suppose to be a romantic getaway for my husband and I because he loves to see the airplanes landing and taking off, thought it would be nice to see it from our room, but unfortunatly we did not get that view, we got to look at a wall. We decided to eat at the resterant and had to wait over 30min for a table even though they had empty tables avaliable, not only that we were charged twice for our meal which there was not a good selection. The pillows were not comfortable at all. I'm a smoker so I had to go outside to smoke which was not a problem for me it was just where my room was located it was a very long walk. I just thought for the price I was paying, that this place was going to impress me, I will not be staying here again I could have stayed at another hotel for less money and been more impressed
February 20, 2015