Rated 5 out of 5 by RetiredLawyer Exceptional Service
As usual, we stayed one night where we had a morning flight departure. The hotel is obviously convenient for that purpose. We found the entire staff to be helpful, friendly and courteous. Our bell-person in the morning helped us with our bags to the Delta Sky Priority check in in the terminal. When we saw there was a line, and asked him to just leave our luggage with us, he left the luggage cart by the checkin, told us he would pick it up later so we did not have to wrangle our bags through the line, but he could answer the next request for assistance.
December 2, 2014
Rated 4 out of 5 by hal2002 comfort
The bedding was too small for the mattress so the sheet kept coming undone not too comfortable of a night sleep.
November 24, 2014
Rated 5 out of 5 by landlCanada A "Heavenly" start to every vacation
Before flying out of Detroit Metro we usually spend the night before at the Westin. What a great way to start a vacation. The rooms are large and very comfortable, the beds are Heavenly, and the staff is very attentive.
November 17, 2014
Rated 5 out of 5 by Brad1000000 First Class All the Way
Everything about this hotel is why the Westin brand is so great. It's only " negative " is that it sits on top of the Delta terminal of the airport. That's great if you're flying out the next day, but it is not convenient if you just want to stay at a great hotel in the southwest suburbs of Detroit. It is sooooo convenient, however, if you do have a reason to be at the airport--they have a security gate right next to the front desk! It took me 5 minutes to get through during the morning rush.
Be nice, and you're sure to receive an upgrade. Even if not, the club lounge access is very nice; evening food until 7:30. Nice continental breakfast in the morning starting at 6:30. They have an expresso machine and--I haven't seen this before--a massage chair! There's also a functional computer and printer.
The rooms and all other facilities are well maintained and first class. I wish all Westin hotels were this nice--I will be back.
November 25, 2014
Rated 5 out of 5 by Beachlover888 Satisfied with yet another stay at the Westin
We use the Sleep/Park program every time we travel and enjoy it. We often eat at the DEMA restaurant, even with the prices a bit on the high side. Would be nice if the menu would change more often. Since we arrive late and leave early, we cannot take advantage of the special Westin entrance/exit to the airport. Extended hours would be very appreciated.
November 2, 2014
Rated 5 out of 5 by DrThought Super Staff, Great Beds!
We always stay at the Westin Detroit Airport hotel when we have early morning flights out. The Westin makes it easy and comfortable. I must call out two persons on the staff who have been exceptional... Marcus in the Dining area, and Cory in the Valet service. Marcus provides exceptional customer care, is terrifically personable, and makes dining a very positive experience. As for Cory, we've been the recipients of this gentleman's amazing and courteous valet care on a number of occasions! Showing up at our door on time, lugging our luggage all the way in to the terminal for check-in, and always doing so with a warm and happy demeanor! This guys a CLASS act!!! Thanks, Westin!
August 21, 2014
Rated 3 out of 5 Perfect Location at DTW
While the property itself is nice, I have stayed here several times and have put my kids and family up here, and have NEVER, not even once received a suite upgrade; and they are clearly available on the website. Upon checking out this morning, I asked what it takes to get one, the front desk person said simply availability - but they have many platinum's that stay, so they are full most of the time.....
Don't plan on a upgrade here.
September 26, 2013
Rated 4 out of 5 by TravelinKen One of the Most Comfortable Airport Hotels
I was at this hotel for 1 night on the last leg of a week long, 3 city business trip. To my surprise it was a very comfortable, well maintained Westin. I generally expect airport hotels to be overpriced and pretty sterile but the hotel lobby was warm and welcoming and so was the staff.
I had a room on the club floor. Room service for dinner and breakfast were on time and the food was typical Westin but it was prepared well.
The only down side was the wireless Internet. It was awful. I had my laptop connected to the wired connection in the room and connected my iphone to the wireless signal. It showed a strong connection but was dropping messages and web pages for the few hours I was trying to use it. Eventually I just disconnected it from the wifi and all worked fine. I didn't have any problems with the WIRED connection but it would have been a frustrating stay if I had to rely on the in room wireless.
June 2, 2012