Rated 3 out of 5 by joyce43 was not impressed
This was not like I thought it would be, this was suppose to be a romantic getaway for my husband and I because he loves to see the airplanes landing and taking off, thought it would be nice to see it from our room, but unfortunatly we did not get that view, we got to look at a wall. We decided to eat at the resterant and had to wait over 30min for a table even though they had empty tables avaliable, not only that we were charged twice for our meal which there was not a good selection. The pillows were not comfortable at all. I'm a smoker so I had to go outside to smoke which was not a problem for me it was just where my room was located it was a very long walk. I just thought for the price I was paying, that this place was going to impress me, I will not be staying here again I could have stayed at another hotel for less money and been more impressed
February 20, 2015
Rated 5 out of 5 by DrThought Super Staff, Great Beds!
We always stay at the Westin Detroit Airport hotel when we have early morning flights out. The Westin makes it easy and comfortable. I must call out two persons on the staff who have been exceptional... Marcus in the Dining area, and Cory in the Valet service. Marcus provides exceptional customer care, is terrifically personable, and makes dining a very positive experience. As for Cory, we've been the recipients of this gentleman's amazing and courteous valet care on a number of occasions! Showing up at our door on time, lugging our luggage all the way in to the terminal for check-in, and always doing so with a warm and happy demeanor! This guys a CLASS act!!! Thanks, Westin!
August 21, 2014
Rated 3 out of 5 Perfect Location at DTW
While the property itself is nice, I have stayed here several times and have put my kids and family up here, and have NEVER, not even once received a suite upgrade; and they are clearly available on the website. Upon checking out this morning, I asked what it takes to get one, the front desk person said simply availability - but they have many platinum's that stay, so they are full most of the time.....
Don't plan on a upgrade here.
September 26, 2013
Rated 4 out of 5 by TravelinKen One of the Most Comfortable Airport Hotels
I was at this hotel for 1 night on the last leg of a week long, 3 city business trip. To my surprise it was a very comfortable, well maintained Westin. I generally expect airport hotels to be overpriced and pretty sterile but the hotel lobby was warm and welcoming and so was the staff.
I had a room on the club floor. Room service for dinner and breakfast were on time and the food was typical Westin but it was prepared well.
The only down side was the wireless Internet. It was awful. I had my laptop connected to the wired connection in the room and connected my iphone to the wireless signal. It showed a strong connection but was dropping messages and web pages for the few hours I was trying to use it. Eventually I just disconnected it from the wifi and all worked fine. I didn't have any problems with the WIRED connection but it would have been a frustrating stay if I had to rely on the in room wireless.
June 2, 2012
Rated 4 out of 5 by UmeV Will definitely stay again
The hotel provided a clean, beautiful, and relaxing environment. The only negative event was the almost two-hour wait for our room service order which consisted of 2 sandwiches and a side salad.
January 28, 2015
Rated 5 out of 5 Awesome Airport Hotel
I don't mind delay or cancelled flights when at Detroit Metro - as this place is wonderful!
October 23, 2012
Rated 5 out of 5 by FrequentTraveler13 2 HOURS STAY-VERY IMPRESSED!
I was in transit from LAX to FLL and choose to travel via DTW with a 3 hours lay over. I stayed at this hotel for 2 hours and was highly impressed.
POSITIVES: Located within DTW terminal. Extremely friendly staff at front desk, absolutely beautiful hotel. A true heaven in Detroit. Beautiful room, very refreshing, great shower. The hotel has its own security check.
OVERALL: If you have not stayed here then please do as you are missing out staying in heaven. I highly recommend this SPG property.
December 4, 2013
Rated 5 out of 5 by Hoosierflyer Best Location
Had an early morning flight so spent the night here to avoid hassle in the morning. Great facilities and staff. Best location for having to be at the airport very early.
January 26, 2015