Rated 3 out of 5 by AlexThisReviewSystemIsBad If you have a delay in the Detroit Airport
The facilities are good in general but the service was highly variable. During the 10 days I stayed in the hotel, service in the restaurant (whose prices are very expensive, by the way), depended on the shift. Some people were very good but I had to wait for a lot of time in a couple of occasions to receive the check. I opted for the green program and in the day I was supposed to have service nobody showed up. Plus, I had three people interrupting me on a Saturday asking if I was going to checkout when my reservation was going for six additional days.
July 27, 2014
Rated 5 out of 5 by corkydog overall rating
We ate dinner at your restaurant - it was excellent. The staff was very helpful - I had ordered a wheel chair to take me to my gate - it came at exactly the time I ordered it. It was so convenient to be so close the gate I had to leave from. I would not hesitate to stay at your hotel when I have to travel and leave early a.m.
July 28, 2014
Rated 5 out of 5 by Tamara45 Early flight overnight stay
My husband and I had a 6 a.m. flight so we stayed overnight at the airport. We were surprised at how quiet our room was even though we overlooked the gates with constant airplane traffic! We didn't hear anything! The staff was very helpful and attentive. The shuttle to our terminal in the morning was easy to catch and got us there in plenty of time! A wonderful stay overall!
July 28, 2014
Rated 5 out of 5 by Beachlover888 Our stay before a trip
We use the park/sleep/fly package before going on a trip. We like the hotel, the efficiency of the valet service and the convenience to be right at the Delta terminal. The restaurant at the hotel is on the more expensive side but has good food. Unfortunately the menu does not change very often and one runs out of things to eat. I can recommend the Westin.
July 27, 2014
Rated 5 out of 5 by Gutes Unexpected but gratifying stay
The room was exceptionally clean and neat, with a number of helpful amenities.
July 25, 2014
Rated 4 out of 5 by BJ0271 Missed Flight
We missed our flight and stayed at this hotel. The only room they had was one with a pull out sofa bed. The room and amenities were nice but the sofa bed was not very comfortable.
July 23, 2014
Rated 4 out of 5 by cwujd1 Terrific Hotel -- Except the Restaurant
I've stayed here a few times. Beautiful hotel, nice rooms, great soundproofing since it's right next to the terminal. The only drawback is the consistently bad, expensive restaurant. Had the $38 halibut this time. Nice piece of fish, well cooked, but no hint of the promised cauliflower puree. The $15 squash blossom appetizer was greasy. Nice server this time but I've had indifferent service in the past. There often seem to be people standing around at the open kitchen waiting for something to happen. I think they know they have a captive audience with nowhere else to go; so no incentive to improve. But it really puts a sour edge on an otherwise lovely (but pricey) airport hotel experience.
July 16, 2014
Rated 5 out of 5 by Teachie Best airport stay ever!
This was the most painless airport stay ever. You walked down to the airport terminal in the morning and no need for a shuttle. This was the same for our return...the vehicle was there waiting for you. The only negative was the charge for internet in the rooms and business centre....this should be complimentary.
July 21, 2014