The Westin Detroit Metropolitan Airport

  • 2501 Worldgateway Place
  • Detroit,
  • Michigan
  • 48242
  • États-Unis
  • Carte

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Politique relative à l’âge requis

Les hôtes doivent avoir au moins 21 ans et présenter une pièce d’identité avec photo pour réserver une chambre.

Rated 4.1 out of 5 by 135 reviewers.
Rated 1 out of 5 Early Flight Stay at the Westin for the proximity to Delta. Since we checked in late and left early in the morning the price is high for the limited time spent. Large room, large comfortable bed. Great big screen TV. August 19, 2014
Rated 2 out of 5 by Very disappointed in quality of service Overall I was very disappointed in the quality of service at the restaurant. I sat at my table for over 20 minutes before I had to go back to the front to request service. It took another 5 minutes before someone actually saw me. After this it took another 20 minutes for my drink order to arrive. I will not be staying here ever again. August 17, 2014
Rated 5 out of 5 by Great hotel with mediocre staff The hotel was nice and comfortable. Everything you would expect from a Westin. The staff however is lacking. First after I was in my room for about 30 minutes someone attempted to enter with a key. Luckily I had the latch bolted. This employee was very apologetic and pleasant I will note. Next while walking to the elevator two members of housekeeping staff were walking towards me then in front of me (we turned a corner) they were in a loud conversation and neither acknowledged me to say even hello. While in the gym a staffer came in with a scowl on his face and didn't say hello either. The girl taking the room service order was unprofessional at best however, the waitress was very friendly and the food was exceptional. August 11, 2014
Rated 4 out of 5 by Green Option Failure I always take advantage of green services (no need for fresh linens, towels,,, everyday) when staying in hotel and your program seemed to share my philosophy. However, what I did not expect was absolutely no cleaning services at all. Bed was not made, no one replenished the coffee, water, cream, or shampoo and the trash was not emptied Knowing this, I will not be selecting this option again at your facility. I do at least expect a made bed and replenished sundries. August 14, 2014
Rated 5 out of 5 by Pricing Hotel is beautiful. Room and bed were very comfortable and clean. Only downfall was the price - over $300. TOO expensive for one night to sleep for 5 hours. I was stuck at the airport due to the weather. Then the securityentrance to the airport was not open in the morning. Seems dsyfunctional but that is probably an airport issue and not a Westin issue. August 13, 2014
Rated 5 out of 5 by Early flight overnight stay My husband and I had a 6 a.m. flight so we stayed overnight at the airport. We were surprised at how quiet our room was even though we overlooked the gates with constant airplane traffic! We didn't hear anything! The staff was very helpful and attentive. The shuttle to our terminal in the morning was easy to catch and got us there in plenty of time! A wonderful stay overall! July 28, 2014
Rated 2 out of 5 by Unwarranted charges The hotel was perfectly ok, but when we got home we found an additional $83.36 had been charged to our credit card. I called the hotel to inquire and was told it was charged just in case we had additional expenses. When I complained I was connected to an accountant who was brisk to the point of being rude and said it would take three days to remove the charge. We were not told about this ahead of time, and it was an unwarranted use of our money. We won't be staying at a Westin hotel again! August 7, 2014
Rated 5 out of 5 by Excellent Stay On a flight across the country from New Hampshire to Montana I was forced to layover in Detroit. Delta got me a room at the Westin and everyone I dealt with at the Westin went out of their way to make my forced delay as enjoyable as possible. August 10, 2014
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