Rated 5 out of 5 by SFA16 Great Night Stay Before Flight
It was a great night sleep, before an early flight. Ease of getting car in valet, when returning home.
January 26, 2016
Rated 5 out of 5 Airport Oasis
I was stuck in Detroit for a day during winter storm Jonas. Being able to have a place to rest while being on standby for flights was invaluable. The private security checkpoint was very convenient and the hotel and staff were just lovely. I will welcome a Detroit layover in the future!
January 24, 2016
Rated 4 out of 5 by Bob18 Delta Hotel
Great location if you want a simple place to crash overnight while traveling Delta. Westin Standards are kept, but very simple hotel and club lounge.
January 15, 2016
Rated 3 out of 5 by SDel Westin falls down
Westin Detroit Metro Airport has an unrivaled location. Do to access to airport, I will stay again I am certain.
Plusses...very welcoming Front Desk staff. When they found I was departing at 4:00am arranged a very convenient room for access to the shuttle.
The bellman was kind enough to arrange for 4:15am valet when he brought my bags to the room so I would not have to do it the next morning. And the following morning the valet was prompt and took me to the curb for the shuttle to UNited Airlines.
Where the Westin did not deliver...
At 8:30pm I ordered a hamburger from Room Service. I was told it would take 40 minutes. After an hour I called again and was put on hold for over 5 minutes to see what happened. I hung up and called again. I called again and was told it was o its way. 10 minutes later (so almost 1 1/2 hours transpired) I was told the meal would be comped. The food was inedible...cold, soggy bun, cold French fries....terrible. When departing, the bellman was great!
I really think The Westin should have/could have done more...perhaps a credit of some sort toward a future stay.
November 5, 2015
Rated 5 out of 5 by Carlos2222222 Love Love this hotel!
This is an awesome hotel that my wife and I love.. ..
(1) Its located in Mcnamara terminal with its own TSA gate
(2) Service is top notch and always the best from valet (Kevin and Alberto always attentive and friendly) reception (they are all friendly and helpful) to restaurant to bar (Kim the bartender is the best!) everywhere
(3) Rooms are comfortable and quiet despite being in airport terminal
Amenities: Club lounge, nice pool/gym and hot tub, Park and Fly deals (includes valet parking up to 10 days with hotel stay of just one night)
Verdict: This is the best hotel in Detroit. . . .. .not only because of service but whole package (location in Delta terminal which is so convenient) and we always stay here when we fly out for vacation (1 week) and we do the Park and Fly
November 1, 2015
Rated 5 out of 5 by Araujo October 2015
Great airport hotel and even better if you are flying Delta. SPG Platinum recognition.
October 20, 2015
Rated 5 out of 5 by Paxil927 Love it here!
If your planning an early fight, this is the place to spend the night with a friend or two the night before. The rooms are inviting, beds are comfortable and cozy. We (friends and myself) enjoy getting a jump on our time away and this is the perfect location for that. Valet parking is a real bonus when you spend the night and the bar has an awesome menu if you'd like a cocktail or two with a light meal. I can't say enough good things about this place.
September 6, 2015
Rated 5 out of 5 by EvanI Wonderful place
This property embodies the "heavenly" mantra. It is such a sweet oasis for a traveler. Rooms are always quiet and comfortable and clean despite being in airport. The staff here are great! very welcoming and even encouraging to each other. As Platinum, I do not get upgraded here every time, But I do get upgraded often, even without asking. The suites are great, with a very nice bathroom. Clean Hot tub and its own airport tsa checkpoint are nice perks. Its just a wonderful hotel. Highly recommended.
September 5, 2015