Rated 3 out of 5 by K58f Disappointing
Thought it would be a special treat to be right in the terminal leaving cold weather to go south.... Restaurant service poor for the money, paid top dollar for room when friends got same for much lower. Happy to have car valet service but , No free wi fi? Really for $300 for one night?
March 14, 2014
Rated 4 out of 5 by BeijingDave A Welcome Respite Between Beijing and Burlington
It was great staying with you for a night, breaking up my trip from Beijing, China, to Burlington, VT, on Delta. While I found all of the staff to be professional and accommodating, I must reserve special praise for Darius, who, when I checked out, accompanied me to the Delta counter, and did not abandon me until my boarding pass was issued and and my luggage was checked in. His terrific customer service should not go unmentioned.
June 23, 2013
Rated 2 out of 5 by Patrick1245 Long lines and club floor did not open on time
Upon checking in I had to wait 25 minutes before making it to the counter. Extremely under staffed. The next morning club floor lounge was to open at 6:30 am I waited until 6:45 am and know one had still arrived. I finally left.
March 20, 2014
Rated 5 out of 5 by AxlRose Great airport hotel
Repeat customer and just love this place. Rooms and hotel gorgeous and always impeccable and friendly. Only thing I would ask is better lines at desk for check in. SPG sign up but not staffed enough. Merges into one line.
March 21, 2014
Rated 4 out of 5 by DTWconcoursePASS The Night Before Flying
If you're planning on staying the night before flying, think again about visiting the concourse on the eve of your travel.
While strolling the concourse on the eve before travel is a rare luxury (only 2 other airports currently offer the option), it hasn’t been fully streamlined in terms of the traveler’s experience.
A genuinely polite and efficient Detroit Police Department Officer checks and confirms guests to assign Concourse Travel Passes, but this is a single person and everything is hand written in duplicate creating over an hour long wait around 7 PM and concourse shops close at 10PM. That was the easier part. Passing through TSA security includes an increased level of screening, which I understand in our Post 9/11 society, but the process involves every person receiving a 1:1 “pat down” and “wipe down” for chemical signature analysis at a time of the evening when TSA Staffing is less than maximum.
Overall, cruising the concourse for a glass of wine or snack is not worth the time and inconvenience of getting there. It is a nice idea, but needs more work to improve the experience.
March 19, 2014
Rated 5 out of 5 by josh12345 best airport hotel ever.
This is a amazing airport hotel. I travel 30 weeks a year and can say without a doubt this hotel is among my favorites. Great location, beds, and staff. I have never stayed at a airport hotel that was this quiet. Amazing atmosphere, the dim light and water feature in lobby makes it a relaxing place after a long day of travel. I will stay here at my next available opportunity without question.
November 25, 2013
Rated 5 out of 5 by ms138 wow
Previous vocation included Platinum travel at high end Hotels that pushed my expectation of accommodations up. This Westin meets exceeds those high expectations. I did not visit this Hotel (or area) until 2 years ago: Have now several times since. This hotel scores high based on really outstanding freshness and very warm staff. Genuine effort to insure my stay is pleasant. Consistent performer.
September 19, 2013
Rated 5 out of 5 by GoGranny Start your trip on a stress free note.
The Westin provides a convenient, upscale, relaxing atmosphere. The proximity to the airport and security check-in is second only to the service and restaurant.
March 13, 2014
Rated 5 out of 5 by Terry747 A great dining room
Had a superb dinner with lots of variety on the menu and the service was absolutely top notch.
March 11, 2014
Rated 5 out of 5 by TrvlGuyDelta Comfortable, Convenience and Style
This is one of the best hotels around Metro Airport, and it is connected! All you need to do is park, sleep, and walk to your flight. It is easy, and very comfortable. The staff goes above and beyond to ensure your stay is the best it can be. I will be back again.
February 3, 2014
Rated 5 out of 5 by touchdownjj Convenient Located At The Airport
the best part about this hotel, is having its own airport security check point right by the Lobby. No waiting at all, very convenient.
March 3, 2014
Rated 5 out of 5 by Chuck70 Excellent hotel
Facilities and staff are excellent. A great place to stay if your flying in or out of Detroit.
March 6, 2014
Rated 5 out of 5 by Nik11 LOVE!
Such a great hotel and concept. Stay here when need to be close to airport and it doesn't disappoint. Staff is fantastic. Food is good. I wish they had more toiletries available- or a store because you can't "shop anywhere but its still great because so convenient. More airport hotels should be like this.
December 13, 2013
Rated 2 out of 5 by Tired34 Room Too Noisy
The hotel had door that connected two sections in the hallway near my room. The door was heavy and made very, very loud bangs everytime it closed. It was a busy door and used most of the night, with the exception of about three hours from 1 am to 4 am. Would not recommend the hotel if you want to get any sleep!
November 15, 2013
Rated 5 out of 5 by jah45 So comfy!
Leaving on an early flight is always made easier by staying at the Westin. It's a great hotel and provides a comfortable night's sleep before a miserable airline journey. If only the airlines took care of their customer's comfort as well as this hotel, all would be right with travel.
December 29, 2013
Rated 4 out of 5 by JillandJack Westin pulls through
Westin makes a bad plane experience dissolve. Due to Delta airlines poor customer service my young son and I were stuck in Detroit overnight. Thinking anywhere but Detroit, we dragged into the Westin prepared for one of those airport hotel experiences but did a 180 after meeting the reception staff. ALL of the staff at the hotel were courteous, thoughtful, helpful, gracious and though it is a job they made it feel genuine. The security gate from hotel door to into the airport was icing on the cake. The only complaint I had was not being able to get food service that evening for over two 1/2 hours after the first attempt to place the order (after midnight) probably due to the overburdened food service staff since there we so many stranded passengers. We relaxed in the hot tub after deplaning and slept like babies while snow fell onto the runway and never heard a plane land or take off. - Thank you to everyone at Westin for your professionalism and attention to guest comfort.
January 1, 2013
Rated 5 out of 5 by MET1 Great location!
This is one of my favorite hotels to stay at. The rooms are spotless and extremely comfortable. You can't beat the location if you have an early flight as well as the convenient TSA gate to utilize right off the lobby. The restaurant is also wonderful with great food and service.
December 15, 2013
Rated 5 out of 5 by Onefredfred Awesome Hotel
Great place to stay before catching a plane. The Shuttle to the other terminal was prefect!
February 24, 2014
Rated 5 out of 5 by Wlchris Great place to stay before a trip
We always like to start our vacation a day early by staying at the Westin Detroit Metro Airport. The staff are friendly, room neat and clean and the beds are very comfortable.
February 3, 2014
Rated 1 out of 5 by Rockie02 Beds were worst I have used
Absolutely the worst beds I have ever had. The comforter is cumbersome and useless. For some reason they short sheet the bed. One sheet is the correct length but the other is way too short and I couldn't pull it up far enough. The sheets were so tight to the bed that the whole experience was very uncomfortable and I couldn't sleep.
Also, when I checked in the person helping me asked about the eco program where we wouldn't require them to change the bedding and towles every day. I advised her that that would be fine. Additionally, when we got to the room there was a small sign that we could attach to the door knob to advise the staff that we didn't need to have the bedding and towels replaced. Even though we did both things they still changed the bedding and the towels. They also failed to credit our account for $5.00 as they were supposed to.
We also needed to reach our car rental company but when I approached the staff for assistance they just shrugged their shoulders and did not offer any assistance.
September 9, 2013
Rated 2 out of 5 by jjp2030 repeated instructions 3 times
I asked for inroom dining. I had to repeat instructions 3 times as the people I spoke with were not communicating with each other properly.
February 11, 2014
Rated 4 out of 5 by Stutterback Great stop over for our trip.
The hotel location can not be beat. Easy and very professional check-in. Staff really on the ball. Felt taken care of and cared about.
February 5, 2014
Rated 1 out of 5 by John1962 Club level
The air conditioner didn't work, the television didn't work, the toilet ran all night. Customer service did not care! Find another hotel! I have stayed here many many times and this place is being run into the ground. Too expensive and crappy service.
April 20, 2013
Rated 5 out of 5 by Catherine Great staff!
We only stayed one night, but the staff was lovely and helpful. The hotel was modern, clean, and surprisingly quiet considering it is actually located within the airport. The direct access to the terminal was very convenient.
February 18, 2013
Rated 5 out of 5 by lifetimeP ABOVE AND BEYOND
Tamer, the front desk manager and his team did an exceptional job, upon check in and beyond. I am totally pleased with all their extra efforts. Please thank them and be comfortable staying in this outstanding hotel.
May 30, 2013
Rated 1 out of 5 by Jeffb11123 Bed given away
Hotel gave away my king bed to other unreserved guests. It seems odd that hotel policy is to give beds away to stranded travelers and then downgrade a SPG guest
November 20, 2013
Rated 5 out of 5 by Bren8306 Invoice
The hotel and service were excellent, but my boss (Oscar Varela) and I requested the invoice to be sent through email, and till today haven't received it
November 14, 2013
Rated 1 out of 5 by MSDW Poor service and unhappy staff
The location in the airport is fantastic, the hotel is fine but showing its age BUT the service is horrible. The staff overall are unhappy and rude.
September 19, 2013
Rated 4 out of 5 by Westin1234 Great (except for the taxes)
The hotel was great and we had a great stay. The only problem was that when we got our bill there was a whole lot of taxes that we were not expecting.
April 5, 2013
Rated 3 out of 5 by Joey13 Didn't meet expectations
From prior great experiences this room needed updates, shower didn't work and furniture very worn.
December 9, 2013