Rated 5 out of 5 by lifetimeP ABOVE AND BEYOND
Tamer, the front desk manager and his team did an exceptional job, upon check in and beyond. I am totally pleased with all their extra efforts. Please thank them and be comfortable staying in this outstanding hotel.
May 30, 2013
Rated 1 out of 5 by Jeffb11123 Bed given away
Hotel gave away my king bed to other unreserved guests. It seems odd that hotel policy is to give beds away to stranded travelers and then downgrade a SPG guest
November 20, 2013
Rated 5 out of 5 by Bren8306 Invoice
The hotel and service were excellent, but my boss (Oscar Varela) and I requested the invoice to be sent through email, and till today haven't received it
November 14, 2013
Rated 3 out of 5 by Joey13 Didn't meet expectations
From prior great experiences this room needed updates, shower didn't work and furniture very worn.
December 9, 2013
Rated 1 out of 5 by MSDW Poor service and unhappy staff
The location in the airport is fantastic, the hotel is fine but showing its age BUT the service is horrible. The staff overall are unhappy and rude.
September 19, 2013
Rated 4 out of 5 by Westin1234 Great (except for the taxes)
The hotel was great and we had a great stay. The only problem was that when we got our bill there was a whole lot of taxes that we were not expecting.
April 5, 2013
Rated 4 out of 5 by bfowkes4 Regular Visitor
My preference when visiting DTW area.
December 12, 2013
Rated 5 out of 5 by Wilder48 CAKES48
VERY NICE. ENJOYED OUR STAY. VERY CONVENIENT FOR FLYING OUT.
November 25, 2013
Rated 3 out of 5 by Curt Needs Work
No shampoo and out of tissue. This is a Westin correct?
November 26, 2013
Rated 5 out of 5 by Joann4dk Unexpected Pleasure
Very nice! Friendly Staff!
November 25, 2013
Rated 4 out of 5 by slkone Your own little serene nest!
I chanced to stay at this hotel on my return from across the border in Windsor, Canada. The lobby is very serene and inviting, which is miles away from the humdrum that is the airport next door.Apart from it, the check in was professional, smooth and very courteous. I checked in late at night and my next connecting flight was at 1PM the next afternoon. I requested for a room overlooking the tarmac, so I could keep looking at planes all night :)
Apart from the usual comforts that are associated with Westin like the sweet sleeper bed, high end toiletries etc, the room had a very functional desk and quiet shut doors.The breakfast buffet at the SPG lounge was decent, the waiting staff courteous and overall the stay was enjoyable. It also needs to be mentioned that the sound proofing is extra ordinary, no people, planes or guests that bother. I also stopped for lunch at the lounge on the ground floor, excellent service with healthy food choices and a great ambiance. The water body and the bamboo 'forest' add to the charm of this place (see pics).The hotel is strategically located in Terminal A with exclusive access to the terminal and security check which is a big plus and saves big on time. Definitely worth a overnight stay or more !
UPDATE- I stayed again on missing a connection in Detroit due to bad weather. Service was a bit shoddy, I had to call three times to rectify a TV that was not picking up signals. There was a huge bag with personal effects left in the wardrobe from a previous guest inclusive of a dolly. I have never had a problem with any of the other Westin properties, although I have been using this frequently since 2003. Hence my overall rating is Good
April 19, 2013