Rated 5 out of 5 by Flyer78 Excellent hotel, great service
This hotel meets my expectations consistently. Always a clean, comfortable, quiet room. Great hotel for travel, and the valet service / front desk is excellent. So convenient for travel from DTW.
December 17, 2014
Rated 5 out of 5 by Carlos2222222 We always stay here before we fly out of DTW (park and fly). . . . .
We ALWAYS stay here when we fly out of DTW for a week trip . .. why?
(1) It is a tranquil oasis juxtaposed to the jungle of major airport. . . . .and it helps us truly take the stress out of travel (cost approximately $200 on weekend and that is worth it to have stress free travel)
(2) Am SPG platinum so enjoy the perks such as YOUR24, late check out, comp breakfast/internet etc
(3) PARK and FLY deal (included with total cost of room). This is a huge perk. You pull up to Westin Mcnamara Terminal Valet and drop off your car and just walk into the hotel. Then when you land you just text your claim number and the car appears. STRESS FREE travel. This is worth staying here. (Valet I think normally goes for 25-30 bucks a night and this deal is 10 days of valet parking!)
(4) DIRECT terminal TSA access:
This security TSA gate might have 8-10 people max and is never crowded (but only if you dont have baggage to check in). Another reason to stay here.
(5) Exemplary service:
Everyone greets you with smile and aims to please. We love going to bar (now called Reflections not DEMA) and sitting at bar and having food and drink (food menu has changed as well) and talking to Kim. She rocks and is the best! But this is true of everyone here . . ..Kristy and Maureen also are amazing and friendly, attentive, and great people to talk to .. . .kudos to management for hiring people with amazing customer skills!
This is a brilliant idea...a hotel tucked in corner of Delta terminal.
You enter the hotel in corner side of Delta terminal. Then you take escalator down to lobby area. When you descend down escalator you are overwhelmed by the ambience imbued with an overwhelming feeling of zen and tranquility. Bamboo everywhere it is as if you are somewhere far away.
Love the gym, pool and whirlpool area (there are marble restrooms even in the pool area!)
The public spaces are great and exude tranquility (you forget you are at Airport terminal and the rooms are soundproof so you dont hear any plane noise etc)
Cons: Restaurant can be a bit expensive
Bottom line this is the best hotel in detroit airport area .. .. you cant beat its convenience and the service and rooms are top notch.. .no surprise we are repeat customers!
Room Tip: Get high floor and rooms with atrium view are great if you want the illusion that u are somewhere else!
December 20, 2014
Rated 5 out of 5 by RetiredLawyer Exceptional Service
As usual, we stayed one night where we had a morning flight departure. The hotel is obviously convenient for that purpose. We found the entire staff to be helpful, friendly and courteous. Our bell-person in the morning helped us with our bags to the Delta Sky Priority check in in the terminal. When we saw there was a line, and asked him to just leave our luggage with us, he left the luggage cart by the checkin, told us he would pick it up later so we did not have to wrangle our bags through the line, but he could answer the next request for assistance.
December 2, 2014
Rated 5 out of 5 by DrThought Super Staff, Great Beds!
We always stay at the Westin Detroit Airport hotel when we have early morning flights out. The Westin makes it easy and comfortable. I must call out two persons on the staff who have been exceptional... Marcus in the Dining area, and Cory in the Valet service. Marcus provides exceptional customer care, is terrifically personable, and makes dining a very positive experience. As for Cory, we've been the recipients of this gentleman's amazing and courteous valet care on a number of occasions! Showing up at our door on time, lugging our luggage all the way in to the terminal for check-in, and always doing so with a warm and happy demeanor! This guys a CLASS act!!! Thanks, Westin!
August 21, 2014
Rated 5 out of 5 by landlCanada A "Heavenly" start to every vacation
Before flying out of Detroit Metro we usually spend the night before at the Westin. What a great way to start a vacation. The rooms are large and very comfortable, the beds are Heavenly, and the staff is very attentive.
November 17, 2014
Rated 4 out of 5 by hal2002 comfort
The bedding was too small for the mattress so the sheet kept coming undone not too comfortable of a night sleep.
November 24, 2014
Rated 3 out of 5 Perfect Location at DTW
While the property itself is nice, I have stayed here several times and have put my kids and family up here, and have NEVER, not even once received a suite upgrade; and they are clearly available on the website. Upon checking out this morning, I asked what it takes to get one, the front desk person said simply availability - but they have many platinum's that stay, so they are full most of the time.....
Don't plan on a upgrade here.
September 26, 2013
Rated 4 out of 5 by TravelinKen One of the Most Comfortable Airport Hotels
I was at this hotel for 1 night on the last leg of a week long, 3 city business trip. To my surprise it was a very comfortable, well maintained Westin. I generally expect airport hotels to be overpriced and pretty sterile but the hotel lobby was warm and welcoming and so was the staff.
I had a room on the club floor. Room service for dinner and breakfast were on time and the food was typical Westin but it was prepared well.
The only down side was the wireless Internet. It was awful. I had my laptop connected to the wired connection in the room and connected my iphone to the wireless signal. It showed a strong connection but was dropping messages and web pages for the few hours I was trying to use it. Eventually I just disconnected it from the wifi and all worked fine. I didn't have any problems with the WIRED connection but it would have been a frustrating stay if I had to rely on the in room wireless.
June 2, 2012