Rated 4 out of 5 by UmeV Will definitely stay again
The hotel provided a clean, beautiful, and relaxing environment. The only negative event was the almost two-hour wait for our room service order which consisted of 2 sandwiches and a side salad.
January 28, 2015
Rated 5 out of 5 by Hoosierflyer Best Location
Had an early morning flight so spent the night here to avoid hassle in the morning. Great facilities and staff. Best location for having to be at the airport very early.
January 26, 2015
Rated 5 out of 5 by DrThought Super Staff, Great Beds!
We always stay at the Westin Detroit Airport hotel when we have early morning flights out. The Westin makes it easy and comfortable. I must call out two persons on the staff who have been exceptional... Marcus in the Dining area, and Cory in the Valet service. Marcus provides exceptional customer care, is terrifically personable, and makes dining a very positive experience. As for Cory, we've been the recipients of this gentleman's amazing and courteous valet care on a number of occasions! Showing up at our door on time, lugging our luggage all the way in to the terminal for check-in, and always doing so with a warm and happy demeanor! This guys a CLASS act!!! Thanks, Westin!
August 21, 2014
Rated 5 out of 5 by Republic14 Fly/Park A+
As soon as I walked up they could not be any nicer! A key was given to me for the complimentary mini fridge. We all ate in the bar area, watching soccer games. The food and service was 100%. An just an elevator ride away before bed.
January 6, 2015
Rated 5 out of 5 by JohnnyD619 Best Westin Property in USA
I've stayed here maybe 5 times. You'd never think you'd find such a great hotel airport, but if you're looking...THIS IS IT! Room service is great, restaurant is awesome, staff is very friendly and accommodating. If you have a special requirement, they'll make it happen! I've stayed at Westins all over the world, and this even beats out the Westin-Milan.
January 5, 2015
Rated 5 out of 5 by Flyer78 Excellent hotel, great service
This hotel meets my expectations consistently. Always a clean, comfortable, quiet room. Great hotel for travel, and the valet service / front desk is excellent. So convenient for travel from DTW.
December 17, 2014
Rated 3 out of 5 Perfect Location at DTW
While the property itself is nice, I have stayed here several times and have put my kids and family up here, and have NEVER, not even once received a suite upgrade; and they are clearly available on the website. Upon checking out this morning, I asked what it takes to get one, the front desk person said simply availability - but they have many platinum's that stay, so they are full most of the time.....
Don't plan on a upgrade here.
September 26, 2013
Rated 4 out of 5 by TravelinKen One of the Most Comfortable Airport Hotels
I was at this hotel for 1 night on the last leg of a week long, 3 city business trip. To my surprise it was a very comfortable, well maintained Westin. I generally expect airport hotels to be overpriced and pretty sterile but the hotel lobby was warm and welcoming and so was the staff.
I had a room on the club floor. Room service for dinner and breakfast were on time and the food was typical Westin but it was prepared well.
The only down side was the wireless Internet. It was awful. I had my laptop connected to the wired connection in the room and connected my iphone to the wireless signal. It showed a strong connection but was dropping messages and web pages for the few hours I was trying to use it. Eventually I just disconnected it from the wifi and all worked fine. I didn't have any problems with the WIRED connection but it would have been a frustrating stay if I had to rely on the in room wireless.
June 2, 2012