Rated 5 out of 5 by Hamab Outstanding Service by An Excellent Staff
Mr. Yuji Osawa, Front Desk Manager, greeted us upon our arrival and had everything set up for our first visit to Kyoto. He also arranged for our baggage delivery to Haneda Airport prior to our departure.
Chief Concierge, Ms. Kaori Kato, made our Kyoto experience something we will always remember. When none of the kimono shops were available, she was able to negotiate a time slot and arrange to have our daughter get an appointment. We are so grateful for the extra attention that Ms. Kato gave us.
When we go to Kyoto in the future - we will definitely stay at the Westin Miyako Hotel.
April 10, 2014
Rated 3 out of 5 by Derek1980 Great hotel but Exec privileges need to be enhanced
Great hotel, with obvious traces of age. Nice amenities in their suites (Bvlgari). And definitely good amenities.
But sadly, their Executive Lounge is really pathetic. One of the worse lounges i have been to in a long time. Consist of apparently 8-10 small tables tucked in a corner after a staircase, with no check-in/out facilities. Limited Wifi due to location i presume.
Hotel has a good complimentary shuttle, runs every 30mins between hotel and Kyoto station with stops near their "city". But the downside is, you can't hop back on the bus once you're down with your shopping or sightseeing. You have to find your own way back due to "security reasons".
Overall, Kyoto is a nice place to visit and its the ONLY SPG hotel in the vicinity.
March 14, 2014
Rated 3 out of 5 by JuneS Nonsmoking rm next to smoking rm?!
We're nonsmoker. We had a nonsmoking rm610, then found out several smoking rms.are around us on the same floor! Bad! Had a bad cough since day 2.
April 8, 2014
Rated 5 out of 5 by LandedSPG Kyoto Protocol got it right!
It's true, this hotel is benefitting from a cleaner environment. It's right beside mountains and forests minutes away from Kyoto Station! I have stayed here over 20 nights in the past 2 years and I have never ever had one single problem with anything.
Suite upgrades for Plats? Yes? Fantastic Platinum lounge with great appetizers and a full self serve bar? Yes! One of the best Westin breakfast buffets with Japanese and Western food? Yes! Shuttle service? Yes (although only 'till 8pm) Electric bikes to rent? Yes (only 3,000Y for the day - totally worth it) Near various Shrines and Castles? Yes! Decent rates? God YES! (except in October when every night essentially triples) Best of all, lots of great authentic souvenir shopping near by.
All other aspects of this hotel truly exceed its Category 4 ranking.
October 28, 2011
Rated 3 out of 5 by JimFo Very Disappointed in room quality and location
Just arrived at this hotel in Kyoto. The hotel is very nice however was surprised that the hotel room I have was what they call a junior suite, but really two separate rooms put together. I heard about the great views here, but our view looks out at a courtyard with only views of the other guests stuck in the oldest part of the hotel but on the other side.
I am not sure how they call this a 5 star hotel, I don't see it. I am a platinum member and lifetime gold member so i don't often get a lousy room but I know it when I get one. Very disappointed to say the least especially after being on the road to Tokyo, Seoul, Hong Kong and then back here for a quiet weekend before heading home to NY. I spoke with the front desk staff and they couldn't help, will speak with the manager tomorrow.
I would recommend another hotel unless you are guaranteed a room with a view -- I can guarantee you wouldn't want the room we have.
April 26, 2012
Rated 2 out of 5 by Aaron75 Disappointing Stay
We stayed at this hotel in Sept for three nights. We had a total of three rooms, of which one was upgraded to a Junior Suite.
All the furniture and fittings in the three bedrooms, including the suite, were old. Only the toilets look new and the shower facilities were updated.
If you are seeking to just do sightseeing, the location of the hotel is near to quite a number of temples and sightseeing spots. However, the hotel is not that near to the Gion or Kyoto Station.
The hotel does provide a free Shuttle Service which leaves every half an hour for Gion and Kyoto Station. However, the capacity is only 25, and many times we could not get onto the shuttle service and had to either wait half an hour for the next one, or take a cab. I think the frequency and the capacity should be increased.
In addition, you can only board the shuttle service at the hotel or Kyoto Station and they do not allow you to board in other locations such as Gion. Thus you have to find your own transport back to the hotel.
Compared to other Starwood hotels, I feel that the Westin Miyako is not as comfortable or convenient.
October 1, 2013
Rated 2 out of 5 by Gil24 NOT WESTIN STYLE
This hotel is well located and very nice. However, this is an AMERICAN Hotel where is hard to find good English Speaking People. I went to the Gym, they charge for it. I ask for Gym apparel they do not have. This room although clean was old and not up to Westin Standards
March 17, 2014
Rated 3 out of 5 by DavidML01 Great Location Mediocre Hotel
We just returned from 43 nights in Asia at 9 Starwood hotels. All except this one were excellent to superb.
At this hotel we were upgraded to a suite, which was depressingly old-fashioned and without a city view. We chose to down-grade to a renovated room with a great view. This room was fine. The club floor is the worst I have ever seen at any Starwood property offering a club floor. The breakfast buffet didn't compare with that offered by any of the other hotels. This was also the only hotel on the trip where the dining room staff seemed not to care about the customers.
As an investor in a hotel myself, I know what budget pressures an owner can place on an operator, and I suspect Starwood is not the owner here. I paid more per night for mediocrity at the Miyako Kyoto than I did for a truly superior stay at the St. Regis Osaka, which is only 15 minutes away from Kyoto by train.
So aside from an incredible location which I am sure is the reason the hotel survives, the Westin Miyako Kyoto is a real loser and does not do Starwood's reputation any good.
December 10, 2013