Rated 4 out of 5 by CDMP Great Staff
Overall the staff is excellent. From Thierry and the rest of the front desk staff to Ricardo at the bar. I always feel welcome at the Westin.
The only thing that I would like to see changed is for a pullup bar/dip station combo added to the gym as well as a rowing machine, stairmaster and or spin bike added to the gym.
December 3, 2013
Rated 4 out of 5 by Mike Very Pleasant Stay
I had stayed at this property previously and was very satisfied with my previous stay. I had business near the hotel and wanted to stay at a Starwood property. I wasn't disappointed this time around. However, a couple of notes: 1) according to the front desk staff, the hotel is in the process of converting the Presidential Suite into an Executive Lounge for Platinum members. An EXCELLENT improvement over their current "lounge in a closet". 2) apparently some of those renovation activities occur before 7:00 am. So if your are in a room near the future lounge, be prepared for some early morning hammering and general banging.
November 10, 2013
Rated 5 out of 5 by Acarter Reception & Bar Tender
The check in clerk was great. The bar tender was excellent.
November 20, 2013
Rated 4 out of 5 by alvins Comfortable Hotel but had issues
This was my first stay at a Westin hotel and also my first ever business trip.
The room and amenities are very nice and clean. The gym was amazing and is open 24/7. There are also cooled towels and various yoga type of exercise equipment.
The pool is both indoor and outdoor and is also open year-round. I used the pool just once but had a great time, it's pretty big and warm. However, the pool does not have a restroom or shower for changing which can be a problem. Most people just walk to the gym's restroom for changing.
I was upgraded to a business suite on the top floor and it is okay. Same size as most hotels I believe. The room has a comfortable desk for working and great views from the window. The bed is excellent and slept perfectly all four nights. The free in-room Wi-Fi like most hotels are just terrible and slow.
However, I did experience some issues. The bathtub's drain does not close completely, making it hard to take a bath. It will leak water down even when closed. The only option is to keep the water running while taking a bath. I did contact the front desk about the issue to fix it but nothing changed when I checked the following day.
One night when I returned to my room, the staff had forgot to clean my room. I had to contact the front desk to send a maid for cleaning which required me to wait another hour before I could go to sleep. The staff did mention that I'd be given Starwood points for the hassle but I never received the points until I called them back a week later.
The location is quite convenient. it is a short 10 min drive to Princeton University and lots of parking is available. It is located in a small cozy mall-like village. However, I was unable to find any restaurants within walking distance other than a formal attire steakhouse.
Overall, I had a great stay without major issues. The staff is friendly and nice but I did run into problems as noted above. I would stay again in the future if I were to travel to Princeton.
November 21, 2013
Rated 5 out of 5 by mjbt Friendly, helpful staff!
A lovely hotel in a lovely setting. The staff was helpful with every request and made me feel welcome. It made my one night stay a very pleasant experience!
November 16, 2013
Rated 5 out of 5 by Adam Consistently Great !
My wife and I have stayed at the hotel many times. We come to Princeton to enjoy a weekend together and to relax.
As a Lifetime Platinum member, I've stayed at many hotels. As such, I am well qualified to make an assessment of this property.
The staff at this hotel is "FIRST RATE." They are all focused on the guest experience. From the moment you pull up in front of the hotel, you are greeted by the bell hop. The front desk folks acknowledge you quickly. There has never been a wait and, on this past occasion, they recognized us as we approached the front desk by name. This type of service does not happen by accident. It's the result of hiring the right people who actually care about their guests.
The rooms are well decorated. The entire hotel is clean and the location is ideal. If you are looking for a weekend with the person you love or you have a business requirement to be in the area, this is a great choice in hotels !!
December 24, 2012
Rated 5 out of 5 by Court33 Highly Personable and Attentive Staff
I've been staying at the Westin Forrestal Village pretty consistently for the last 9 months. The staff, in particular at the front desk Thierry and Chris and in the lounge Ricardo, Mo and Navin, go out of their way to make me and my fellow travel companions feel welcome and almost like family coming home. They truly make business travel much more comfortable and pleasant - a suburb experience over other local hotels.
October 31, 2013
Rated 4 out of 5 by bbfink00 Starwood stay
little disappointed for a starwood guest got a standard room very far from elevator
November 2, 2013