Rated 4 out of 5 by alvins Comfortable Hotel but had issues
This was my first stay at a Westin hotel and also my first ever business trip.
The room and amenities are very nice and clean. The gym was amazing and is open 24/7. There are also cooled towels and various yoga type of exercise equipment.
The pool is both indoor and outdoor and is also open year-round. I used the pool just once but had a great time, it's pretty big and warm. However, the pool does not have a restroom or shower for changing which can be a problem. Most people just walk to the gym's restroom for changing.
I was upgraded to a business suite on the top floor and it is okay. Same size as most hotels I believe. The room has a comfortable desk for working and great views from the window. The bed is excellent and slept perfectly all four nights. The free in-room Wi-Fi like most hotels are just terrible and slow.
However, I did experience some issues. The bathtub's drain does not close completely, making it hard to take a bath. It will leak water down even when closed. The only option is to keep the water running while taking a bath. I did contact the front desk about the issue to fix it but nothing changed when I checked the following day.
One night when I returned to my room, the staff had forgot to clean my room. I had to contact the front desk to send a maid for cleaning which required me to wait another hour before I could go to sleep. The staff did mention that I'd be given Starwood points for the hassle but I never received the points until I called them back a week later.
The location is quite convenient. it is a short 10 min drive to Princeton University and lots of parking is available. It is located in a small cozy mall-like village. However, I was unable to find any restaurants within walking distance other than a formal attire steakhouse.
Overall, I had a great stay without major issues. The staff is friendly and nice but I did run into problems as noted above. I would stay again in the future if I were to travel to Princeton.
November 21, 2013
Rated 5 out of 5 by Acarter Reception & Bar Tender
The check in clerk was great. The bar tender was excellent.
November 20, 2013
Rated 5 out of 5 by mjbt Friendly, helpful staff!
A lovely hotel in a lovely setting. The staff was helpful with every request and made me feel welcome. It made my one night stay a very pleasant experience!
November 16, 2013
Rated 4 out of 5 by Mike Very Pleasant Stay
I had stayed at this property previously and was very satisfied with my previous stay. I had business near the hotel and wanted to stay at a Starwood property. I wasn't disappointed this time around. However, a couple of notes: 1) according to the front desk staff, the hotel is in the process of converting the Presidential Suite into an Executive Lounge for Platinum members. An EXCELLENT improvement over their current "lounge in a closet". 2) apparently some of those renovation activities occur before 7:00 am. So if your are in a room near the future lounge, be prepared for some early morning hammering and general banging.
November 10, 2013
Rated 4 out of 5 by bbfink00 Starwood stay
little disappointed for a starwood guest got a standard room very far from elevator
November 2, 2013
Rated 5 out of 5 by Court33 Highly Personable and Attentive Staff
I've been staying at the Westin Forrestal Village pretty consistently for the last 9 months. The staff, in particular at the front desk Thierry and Chris and in the lounge Ricardo, Mo and Navin, go out of their way to make me and my fellow travel companions feel welcome and almost like family coming home. They truly make business travel much more comfortable and pleasant - a suburb experience over other local hotels.
October 31, 2013
Rated 5 out of 5 by Calimama I love this hotel!
I just spent the better part of a month in the Westin Forrestal Village. I can't think of one thing the staff could have done to make my stay any better! The staff is the most upbeat, friendly, funny, considerate group of people I have ever dealt with in a hotel. The Westin is lucky to have such a team. I can't wait to return to the east coast for my next month stay!
October 30, 2013
Rated 5 out of 5 by ggee72 Excellent Staff!
Just wanted to say thank you to a great staff at the Princeton Westin. Thierry at the front desk and Ricardo and Mo in the lounge were wonderful. They greeted me by name every day and provided exceptional service during my stay! Thank you!
October 25, 2013
Rated 3 out of 5 by hotelstayer1 Meeting rooms were not adequately temp controlled
Froze at some points, too hot at other. The service was hit or miss- why would the cleaning staff clean the bathroom shortly after the meeting started- it should have been done prior to the meeting. The staff were disruptive when cleaning away the break food. when you know the meeting will break for lunch, why not just leave the morning break items until lunch instead of disrupting the meeting..
Not decaf coffee in the sleeping room.
October 25, 2013
Rated 5 out of 5 by Edie60 Most relaxing and enjoyable stay
The relaxing atmosphtere at the Westin in Princeton along with the staff who went above and beyond to make our stay truly relaxing and enjoyable. The feeling is similar to visiting relatives you love spending time with. It truly was one of the most relaxing vacations I have had in a long time. Have already booked another stay for later this month. Cannot wait - Edie Sause
October 8, 2013
Rated 4 out of 5 by LikeW Beautiful hotel but don't expect to sit by the pool in September
This is a beautiful hotel and the rooms are really well appointed. Everything looks and smells brand new. The staff could not be nicer. Two big questions. Why would you close down a pool for the season in mid-September when it's warm and sunny? Also, I booked myself on a "Limited Access" Concierge floor (6). I would love someone to explain to me what is so limited access about it? You don't need a key card to get to 6th floor in the elevator nor is their a club lounge. So is the extra room fee just for free internet and bottled water? Really?
September 23, 2013
Rated 1 out of 5 by John1111 The room was in poor condition
The hotel room had an extremely musty smell as soon as you walked in and none of the windows would open. The window frame was covered in mold. The robe was all dirty and the screws for the blinds were falling out of the wall.
September 3, 2013
Rated 5 out of 5 by LDC1 Westin Princeton
Great property in great location for business or pleasure
Super staff at front desk
August 31, 2013
Rated 1 out of 5 by Guz1953 Bad experience with key card
I appreciated a room upgrade at check-in to the Executive Level. Unfortunately, i had a bad experience with the my room's key card.
I woke up and went to the 6th floor and attempted to bring breakfast and coffee back to my room. My key card did not work and while I am trying to get the key to work, i spill my coffee and all my breakfast. I proceed to go to the front desk for a replacement key and rather than spend the two cents on a new card, the front desk rep reprograms my existing key. This all takes 15 minutes because there is a line to check out and I need an escort to my room because I left my ID in the room. I go back to the sixth floor to replace my ruined breakfast and again my reprogrammed room card does not work.. Back to the front desk a second time and finally a new key card!!!!
Very bad way to start my day
Why don't you have a lounge for the Executive Level. The area is too small and a joke.
Why don't you give ne replacement cards rather then reprogramming defective ones.
Why is there only one front desk rep on at 7:00am?
August 29, 2013
Rated 5 out of 5 by PJBAmex Perfect for my needs during business trip
My wife and I both had meetings in the Princeton, NJ area and we were able to coordinate the dates and travel together. We arrived Sunday after noon to sit by the pool before our Monday meetings. I was able to meet with a colleague in a sitting area off the lobby to prepare for our meeting. The room and staff were great. Already planned a stay there next month.
August 28, 2013
Rated 4 out of 5 by Ctrandm Great stay
Although it was a great stay, the room was very dusty when we arrived and our only problem was the room next to us decided to pull an all nighter. We were next to a presidential suite and there were people coming in and out all night. I guess I should of called the front desk, but I was hoping that they would go to sleep but never did.
August 25, 2013
Rated 4 out of 5 by DM310 Great hotel but poor wifi in rooms
I am a frequent guest at the Westin Princeton at Forrestal Village and unfortunately noticed on this past stay an increasing lack of WiFi in several rooms - I had to be moved three times. I credit David at the front desk who had to run around to multiple room to find one with “full bars”. I implore you to remedy the WiFi situation as even in past stays I have experienced weak signals.
August 19, 2013
Rated 5 out of 5 by KJSinvest Phenomenal Service and Beautiful Property!
I would like to extend an individual thank you to each and every staff member at the Westin Princeton Forrestal Village on behalf of my wife and myself. From the moment we stepped out of our car, it was an absolute breeze and pleasure staying at your location. Everyone from the doorman to the front desk agents, concierge to housekeeping greeted us with a smile and treated us with the utmost regard. I can honestly say that your stellar staff matches and exceeds the level of expertise of quality hotels worldwide.
On a personal note, a tremendous thank you goes out to Mr. Dawan Turner who went above and beyond to ensure that our stay was exceptional.
A loyal Platinum member.
July 30, 2013
Rated 4 out of 5 by COACHRON AVOID THE 2ND FLOOR
I'M NOT SURE HOW CROWDED THE HOTEL WAS WHEN I STAYED BUT THEY PUT US ON THE SECOND FLOOR NEXT TO THE CONFERENCE ROOMS AND THEIR NEW WORKOUT CENTER. WE HAD ASKED FOR A LATE CHECK OUT AS WAS PART OF OUR PACKAGE BUT LEFT EARLY BECAUSE OF THE NOISE AND WE DID NOT WANT TO SWITCH ROOMS AT THAT TIME.
July 22, 2013
Rated 4 out of 5 Excellent Service in Restaurant
There are two staff in the restaurant that provided excellent service this week. Rodney and Alberto were quick to serve each of my breakfasts, always got the order right and were attentive if i needed anything during my meal without being distracting. They both have great work attitudes and understand what customer service really means. They would be a great addition to my staff! I look forward to seeing them on my next stay.
July 19, 2013
Rated 5 out of 5 by Irish93 GREAT STAFF
Came to the Westin Princeton for a "get away" and also to go to a family wedding. It was the 4th of July weekend and the staff was ALWAYS VERY HELPFUL in any questions I had or suggestions on how to get from one place to the other. GREAT STAFF and WONDERFUL WESTIN.
July 6, 2013
Rated 4 out of 5 by DLD2013 Warm and gracious staff
The features and amenities of this hotel were very nice. The staff were warm and gracious and always helped with a smile. My only discomfort was at night whenever the room's AC system kicked in, which was frequently. The clicking was load enough to wake me up each time, making it very difficult to get a good night's sleep in the the comfortable bed. Other than that, I would stay again at the Westin Princeton at Forrestial Village.
June 26, 2013
Rated 2 out of 5 by Worsthotel 12 day stay
This hotel needs a lot of improvement. Here are my findings from check in to check out during my 12 day: 1) check-in, I was told that there are no-rooms available, but my co-worker who tried to check in after me we offered a room if she wanted it- which she declined. Only after finding out about the offer, I came back and asked for that room, which they gave me. 2) On the 3rd day, when I first allowed the servicing of my room, it was cleaned, but the toilet paper with a about a foot left on was not replaced, and no new shampoo, conditioner or lotion was replaced either even after she took the $3 tip. 3) waiting at their parallel restaurant to be seated, I waited 10 minutes, then went to the front desk to ask if there was anyone working- which the front desk person called someone to come and seat me. On another night, at the Lattitudes lounge- essentially a waiting area in the lobby, the waiter was fast asleep at the corner table. I waited 15 minutes to realize he was sleeping on the job, so I again had to seek the help of the front desk to wake the guy up. 4) and at the fitness enter, 3 of the treadmills were not working properly- the one left was. There were no towels and nobody around to ask for help. The sanitizing wipes were both empty. On another night, while running, this housekeeper comes in and starts spraying down the floor creating noxious smells while i was running. I stopped and kindly asked that he wait to clean, so he moved to about 10 feet away and kept cleaning, Needless to say, i stopped. I was not the only one in my company to report the same kind of problems. Please improve your services, even if you know our company is going to continue booking us at your hotel. Good grief.
June 15, 2013
Rated 4 out of 5 by BusinessTraveler Nice hotel, service/maintenance could be improved
-Good location at Forrestal Village, close to restaurants and nearby companies.
-Nice and overall clean hotel.
-Super comfortable beds.
-Great staff at the front desk and for room service, always friendly.
-Convenient shuttle service.
-Many issues with housekeeping, half-cleaning the rooms, not replacing bottles of shampoo etc. 2 weeks ago a housekeeping lady walked in when I was in the shower, and instead of apologizing she complained because I didn't answer when she knocked.
-Maintenance could be improved: some rooms (666, 466...) are in bad shape, cardio equipment of fitness center is clearly not well maintained.
-Limited room service options, and service is slow (45 mins). "Grab and go" breakfast always in short supply.
-Several times, I was given double beds when I specifically booked a king bed.
Overall, I enjoy staying at this hotel but I haven't seen any signs of improvement on those "cons" over the past 2 years.
June 4, 2013
Rated 5 out of 5 by ugarg3 ugarg3
I stayed because very convenient to visit my family.
June 3, 2013
Rated 4 out of 5 by santri1969 Good option for the Princeton area
I have stayed numerous times at this hotel. Good option in Princeton, with a decent bar, excellent bartender. Rooms are a little worn out and limited suite upgrades. Overall decent to stay. Will come again.
May 19, 2013
Rated 2 out of 5 by Lance66 Disappointing
For $250 per night in Central New Jersey, I would have expected better conditions and service. The room was average, but certainly not worth the amount I was paying. I asked for wake up calls both mornings and never received either. The desk chair was broken and they replaced it, but the replacement was not much better even though it worked. This facility is not up to what I would expect of a Westin for starters and certainly not what I would expect for the price paid.
May 16, 2013
Rated 3 out of 5 by beachbumra Not what you would think of a westin
Just stayed in this hotel last Friday night with my wife on may10th for her birthday. Everything seemed to be a nice hotel but when we got into the room the frige still had stuff in it from someone else and the bathroom wasn't that clean.
The kicker is the walls are paper thin! Yes you could hear a person do everything. Me and my were rudely woken up at 6am on a Saturday from a persons tv next door. My wife spoke to the front desk that morning checking out and promised her 1000 points for our inconvenience but they haven't done it. I hate hotels that promise but never deliver. This hotel isn't worth the overall money of a westin.
May 16, 2013
Rated 3 out of 5 by sp79 Given a different room than booking
When I booked this hotel, I had reserved an executive business room with a king bed. After checkin, I get to my room and find out that, they had instead given me a standard double bed. When I called the frontdesk of the mistake, it wasn't a mistake on their end. They really did give my room to someone else. I was dumbfounded at how this could happen. They also didn't refund me the difference. The next day, they put me in the proper room. No apologies nor reconciliation. That was the last time I stayed at this hotel.
May 15, 2013
Rated 2 out of 5 by R888 Not Met Typical Westin Standard
I lived in this hotel numerous times before and have witnessed its quality continuous to drift down. In my recent stay of four nights, the bathroom shampoo/lotion/soap never got replenished. The air condition worked poorly. The worst was when I returned to hotel at 11 PM in one night, only found my room door wide open with all lights and TV were on. Apparently the neglegient cleaning folk left in a hurry in the afternoon. Luckily, I didn't loss any personal belongs. But this kind of thing should never have happened with Westin.
May 2, 2013