Rated 1 out of 5 by Badtzmaru Far Below Westin Standard of Quality
This was my worst hotel experience in more than 20 years of hotel stays! First, the room was not clean, at least by Westin standards. There were permanent make-up (?) stains on multiple towels. I found someone else's hair everywhere, as well as leaves or something in the tub. I kid you not.
Second, one of the guests pulled a fire alarm at 4:30 in the morning. The entire hotel had to evacuate into the freezing cold. Granted, this is not the fault of the Westin staff, but what happened before and after is. BEFORE the fire alarm incident, these same guests had caused multiple disturbances that kept me and the entire third floor (I'd guess) awake. Granted this was New Year's Eve so some noise is to be expected and tolerated, but this was out of control galloping up and down the halls repeatedly throughout the pre-dawn hours. Security should have evicted them on the second or third call, BEFORE the fire alarm.
I explained my issues to the front desk person upon check out. No attempt to remedy the situation was made. I then called and asked to speak to the general manager. He is gone for more than a week, and the person who answered the phone was uncertain where to send me. She said I could leave a message for the director of operations, but then sent me to the voicemail of someone else. When I tried to leave a message there, the system cut me off.
January 5, 2015
Rated 1 out of 5 by nipidoc What happened?
I've stayed at this hotel 4-5 times in the past and always had a wonderful experience but this time it was a complete disaster. Room (390) reeked of dampness and mildew, and I don't mean a mild whiff. I mean REEKED. Service in the restaurant was so bad we had to walk out. The pool area was poorly maintained and lacked towels. Staff were friendly and polite. I am going to assume that this was a one time blip and I am willing to return once more because it's been great in the past but for a hotel that is normally wonderful, this experience was shockingly bad.
August 29, 2012
Rated 5 out of 5 by Adam Always Exceptional
I am a "LIFETIME PLATINUM" Starwood Members. As such, I've had the opportunity to stay at many of Starwood's properties. I've stayed at the Westin Princeton at Forrestal Village many times. This is a stand-out property. The room are up to date. The fitness and pool facility is clean and well maintained. The restaurant is unusually good.
However, what makes this hotel so special is the staff. They always find ways to say "YES". If it's a firmer pillow or making sure that they greet you every time you walk in the front door,
My wife and I have stayed there many times and we have always been delighted.
September 16, 2012
Rated 3 out of 5 by MikeC1227 Room was not serviced once during our 3 night stay
The title says it all. The room was not made up once during our 3 night stay!
December 30, 2014
Rated 5 out of 5 by Adam Consistently Great !
My wife and I have stayed at the hotel many times. We come to Princeton to enjoy a weekend together and to relax.
As a Lifetime Platinum member, I've stayed at many hotels. As such, I am well qualified to make an assessment of this property.
The staff at this hotel is "FIRST RATE." They are all focused on the guest experience. From the moment you pull up in front of the hotel, you are greeted by the bell hop. The front desk folks acknowledge you quickly. There has never been a wait and, on this past occasion, they recognized us as we approached the front desk by name. This type of service does not happen by accident. It's the result of hiring the right people who actually care about their guests.
The rooms are well decorated. The entire hotel is clean and the location is ideal. If you are looking for a weekend with the person you love or you have a business requirement to be in the area, this is a great choice in hotels !!
December 24, 2012
Rated 1 out of 5 by Larry83 Worst Hotel Experience Ever
I am a Platinum Member of Starwood. . In all the years I have traveled, I have never encountered the problems we had at this hotel. After the first night of a 2 night stay we left for the day only to find out later that night when we returned that they had given our room to another guest. Not only did we lose our room, but our items were apparently thrown out. The staff at the hotel was not helpful with empty apologies and each time they made a promise to follow up they disappeared. I am so frustrated with Starwood, Westin and obviously this hotel. BTW the property is poorly maintained. The pool area was a disaster area with trash, towels and food scattered everywhere. Plan on eating elsewhere as there is virtually no options at the hotel other than room service.
September 21, 2012
Rated 5 out of 5 by NRJLuvs2Travel Beautiful hotel with comfortable beds
This was the second time I've stayed in this hotel. I chose to stay here again because the Heavenly Bed was more comfortable than most of the hotel beds I've slept in.
Also, this hotel is beautifully appointed, and the staff is gracious and responsive. My only issue is that both times I've stayed here, I requested extra pillows at the time of my reservation, and twice, I was told at check-in that they placed the extra pillows in my room. And, both times, the pillows were not there as they promised. So...please work on the follow-through with special requests. It was disappointing that it happened twice over a three-month period.
July 28, 2014
Rated 5 out of 5 by onthecouch Safe Haven During Hurricane Sandy
My wife has MS and is in an electric scooter. When the power went out due to Hurricane Sandy, I scrambled to find a hotel with power. I was extremely lucky to find this Westin. My wife, my 11 year old son and my Flat Coated Retriever had a wonderful 6 night stay. While the hotel was clearly running on overtime and overly stressed, everyone on staff did a terrific job of handling every issue and kept smiling through it all. Hats off to all for a job well done.
November 6, 2012