Rated 5 out of 5 by PDJames The perfect boutique hotel experience.
We had an event in Princeton and chose to stay at the Westin along with 17 of our guests for a long weekend. The rooms were very comfortable and the staff is extraordinary. They made us all feel very very welcomed. Any time our organization has an event in Princeton, the Westin at Forestall is our first choice for accommodations.
January 28, 2014
Rated 2 out of 5 by DanBusinessTraveler Rooms needs need to be checked
1. Drain on shower was very clogged (tub filled with water -- disgusting)
2. Heat did not seem to work. I woke up very cold in the middle of the night & turned it up to 76 degrees then woke up still freezing in the morning.
3. This was the second room I was given. The first room had been smoked in recently & still smelled.
February 3, 2014
Rated 4 out of 5 by BusinessTraveler Nice hotel, service/maintenance could be improved
-Good location at Forrestal Village, close to restaurants and nearby companies.
-Nice and overall clean hotel.
-Super comfortable beds.
-Great staff at the front desk and for room service, always friendly.
-Convenient shuttle service.
-Many issues with housekeeping, half-cleaning the rooms, not replacing bottles of shampoo etc. 2 weeks ago a housekeeping lady walked in when I was in the shower, and instead of apologizing she complained because I didn't answer when she knocked.
-Maintenance could be improved: some rooms (666, 466...) are in bad shape, cardio equipment of fitness center is clearly not well maintained.
-Limited room service options, and service is slow (45 mins). "Grab and go" breakfast always in short supply.
-Several times, I was given double beds when I specifically booked a king bed.
Overall, I enjoy staying at this hotel but I haven't seen any signs of improvement on those "cons" over the past 2 years.
June 4, 2013
Rated 3 out of 5 by Gadgetman Just OK - needs some updating
Generally ok though a bit less than Westin standards relative to others i've stayed at. Seems just a bit tired. No need for major remodel as others suggested, just surface updates like new carpeting. Stains and worn in both hallways and rooms. One of the elevators also was real clunky. Lobby and restaurant area was fine. Service was pleasant.
December 10, 2012
Rated 5 out of 5 by tanza092011 nice hotel
It was nice to see the hotel saw my spg status and upgraded me to the next best room they had. This made my stay very easy since i was near the complimentary breakfast area on the 6th floor. This saved me a lot of time each morning. I thank the girl at the front desk. I cannot remember her name but she always smiled and she spoke very well.
December 7, 2011
Rated 3 out of 5 by Rachel85 Clean and Quiet
My husband and I had a nice time, especially because the rooms were clean and the bed was comfortable. The night we arrived the elevators were out of service, but the staff didnt acknowledge anything and just instructed us to carry our bags up the flight of stairs. If you are in the princeton area, the Westin is definitely a nice option.
January 1, 2013
Rated 4 out of 5 by Ctrandm Great stay
Although it was a great stay, the room was very dusty when we arrived and our only problem was the room next to us decided to pull an all nighter. We were next to a presidential suite and there were people coming in and out all night. I guess I should of called the front desk, but I was hoping that they would go to sleep but never did.
August 25, 2013
Rated 5 out of 5 by GreenProgramisajoke1 The Bed was very comfortable
Your staff was friendly and helpful at all times.
April 14, 2014
Rated 4 out of 5 by CDMP Great Staff
Overall the staff is excellent. From Thierry and the rest of the front desk staff to Ricardo at the bar. I always feel welcome at the Westin.
The only thing that I would like to see changed is for a pullup bar/dip station combo added to the gym as well as a rowing machine, stairmaster and or spin bike added to the gym.
December 3, 2013
Rated 4 out of 5 by June64 Room service
The breakfast room service did not arrive; I called and a maintenance person delivered the food about 10 minutes later. The oatmeal was cold with a film on the top as though it had sat for a long time.
This type of service doesn't fit the rest of the hotel, which is excellent and the front desk staff were very pleasant.
February 6, 2013
Rated 4 out of 5 by mwills My stay experience
My stay was overall very good. That being said there are areas for inprovement. I requested a microwave and received one after my second request. However, when I tried to use it the door would not open. I was impressed with the way the hotel responded to storm victims and the way they made accomadations for their pets.
November 20, 2012
Rated 4 out of 5 by COACHRON AVOID THE 2ND FLOOR
I'M NOT SURE HOW CROWDED THE HOTEL WAS WHEN I STAYED BUT THEY PUT US ON THE SECOND FLOOR NEXT TO THE CONFERENCE ROOMS AND THEIR NEW WORKOUT CENTER. WE HAD ASKED FOR A LATE CHECK OUT AS WAS PART OF OUR PACKAGE BUT LEFT EARLY BECAUSE OF THE NOISE AND WE DID NOT WANT TO SWITCH ROOMS AT THAT TIME.
July 22, 2013
Rated 3 out of 5 by Weary53 The hotel would not extend my stay. Very disappointing
All flights were cancelled yet the hotel would not extend my stay. Luckily I found a room down the road. Very poor response from a hotel for a person who travels weekly and needs to know they can find a place to stay when the weather gets ugly
February 6, 2014
Rated 3 out of 5 by NJTurnpike Great location, but...
Perfectly located, and the staff was quite nice/helpful, but our stay was marred by a series of small problems. There was no hot water, one of the two rooms we reserved was not made up after the first day, the lobby Starbucks was closed, and they burned a breakfast.
December 29, 2013
Rated 2 out of 5 by JessP Worst night ever
Sheets felt like sand paper.
Maid walked in on me and my husband.
wedding party was in the hallway making noise from midnight to 3am.
the shower had mold stains.
overcharged on room service.
good points: Lynn was very courteous. We did get our room comped. But it was wasn't enough.
September 12, 2012
Rated 3 out of 5 by MickiZ Very Disapointing
We were very disapointed at this hotel. Our room had paint pealing off the ceiling in the bathroom, black mold in the corner of the tub by the floor, thin walls so heard neighbors. The wallpaper in the main room was stained and pealing in areas. The parking area far from front desk.
November 21, 2012
Rated 5 out of 5 by Nins Perfect
We booked this hotel when we lost power at our home. The room was clean and comfortable and the staff so nice. We brought our small dog and they were all quite accommodating! We plan on coming back just for a nice getaway!!!
February 11, 2014
Rated 3 out of 5 by ey62 messy room
when i entered the room - all the doors and drawers were open - and there was no blow dryer in the room - had to get it delivered after my shower the next day when i noticed.
March 1, 2014
Rated 4 out of 5 by JR17 The hotel is in a great location and has very nice public areas
The hotel was more "fancy" than I expected. The lobby area was great and if the weather was warmer I would have taken advantage of the terrace outside the lobby. While I didn't really get any recognition for being a Starwood Preferred Guest, I was treated very well.
October 24, 2012
Rated 5 out of 5 by Irish93 GREAT STAFF
Came to the Westin Princeton for a "get away" and also to go to a family wedding. It was the 4th of July weekend and the staff was ALWAYS VERY HELPFUL in any questions I had or suggestions on how to get from one place to the other. GREAT STAFF and WONDERFUL WESTIN.
July 6, 2013
Rated 2 out of 5 by Allbusiness26 Luke warm at best
Heat in room didn't work...turned up to 78 and fan blew cool air
Hot water only Luke warm for shower. Let water run for 10 minutes before it got to Luke warm. Never got hot.
February 21, 2014
Rated 4 out of 5 by basa24 This hotel has splendid features.
Our suite was spacious, well equipped and well lit. We also enjoyed the bed and the pillows. The people at the front desk were nice and helpful, but the safe proved to to be unreliable.
The toilet also didn't flush well, bec. of the poor water pressure.
August 5, 2012
Rated 5 out of 5 by ggee72 Excellent Staff!
Just wanted to say thank you to a great staff at the Princeton Westin. Thierry at the front desk and Ricardo and Mo in the lounge were wonderful. They greeted me by name every day and provided exceptional service during my stay! Thank you!
October 25, 2013
Rated 4 out of 5 by tpwmd Great; except
Awakened @ 2 am by very loud and drunken shouting. I had to get up @ 3:15 anyway, but other guests were bothered. I heard knocking on the door where all the noise was coming from and a request to hold down the noise from another guest.
October 17, 2012
Rated 1 out of 5 by John1111 The room was in poor condition
The hotel room had an extremely musty smell as soon as you walked in and none of the windows would open. The window frame was covered in mold. The robe was all dirty and the screws for the blinds were falling out of the wall.
September 3, 2013
Rated 4 out of 5 by WineAdvisoryGroup Nice Option for the Area
This is a nice hotel if you're in the region. Good service, rooms are basic, not very large... not many suites. Never have received an upgrade. Restaurant not very exciting but there's a few good options within 2 or 3 minutes.
April 2, 2013
Rated 5 out of 5 by moly102011 great comfort of bed
I want to buy the bed I slept in on Saturday night .
Your staff was universally competent and also fun to be with.
My request to buy the bed was hyperbolic. I just meant to say that I got a great night’s sleep. .
December 7, 2011
Rated 5 out of 5 by TracyP Very pleasant!
Great hotel. Staff attentive. Professional and polite. The dining room is tasteful and the wait staff was on top of their game. Would stay here anytime.
February 1, 2014
Rated 3 out of 5 by Hiking4ever Any further away!
Even though I am an SPG member I had the room that was furthest away from everything. It was quicker for me to go out the fire escape and come back in the bar area than walk to the elevator.
October 2, 2012
Rated 5 out of 5 by nyky06 Great hotel!
We love this hotel. We have come back two years in a row for Thanksgiving. The staff is super accomidating and will do whatever they can to make your stay more comfortable. We will be back!
November 27, 2012