The Westin Princeton at Forrestal Village

  • 201 Village Boulevard
  • Princeton,
  • New Jersey
  • 08540
  • United States
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.9 out of 5 by 248 reviewers.
Rated 2 out of 5 by un- believable This is the email I have wrote to the manager . It is 7:30pm and still no response. Good afternoon, My name is T*****. I was a guest at your hotel. Friday September 4th. I check in at 8ish and checked out around 1ish (am). Checking in was a relatively pleasant. The staff was very inviting. The room was well-kept . After a shower in the room, unfortunately the tub did not drain. Which I made the staff aware of upon checking out. Overall I would say the experience at the hotel was good. It is when I left and checked my account later that I see that I have been charged twice. I book this room through Expedia and then charged again through the hotel. I called back , spoke with Amber . She told me it was incidentals and it was common practice for hotels. The person who checked me in never mention anything about that. If she had it would have been fine. I told Amber that it couldn't be an incidental because it was the same amount charged twice . She had a bit of an attitude and was very non-apologetic .Naturally I asked to speak to a manager. She told me there was no manager available. One would be in at 8am and she would have them call. No one called. so I called around 9- 10 am. Got Marie . I explain again what happen she apologized. Said a Manager should be on duty around 1 to 2.She would try to fix it. If she can't the manger would call.So of course I wait ..I see there is no call is now 3:30. I call back I get Marie. She apologizes said that she did give him this message a while ago.She got me to the front desk manager (Terrices??).. This guy .. Wow non-apologetic whatsoever very nonchalant!! Tells me straight out that he didn't get back to me because he had other customers are in front of him and that he was going to get back to me basically at his earliest convenience. Then started to tell me that he had to review it.. (you mean to tell me that my complaint went un-reviewed since 4 AM this morning?? nobody knew how to reverse this mistake?) Then to top it off 5-10 days until I get my money back .. ok which I understand because at that point it when the bank clears it and it's a holiday weekend.. but where is the apology from the head of staff?Leadership? Where is the compensation for now my inconvenience for now my holiday weekend? For the screwup that the hotel did? If this was handle different it wouldn't be such a big deal. And for the life of me I couldn't understand how two of you three staffers were just so nonchalant, non-apologetic they could give a care less about my issue. When I spoke to Marie she's the only one who apologized for the inconvenience!When I first arrived the experience was very warm . Really I'm baffled. I need to know why this is taking so long .. I would like a call back from someone higher then the 3 people I spoke to. I am requesting a prompt response as this is now the fourth time I am contacting somebody about this issue Thank you, September 5, 2015
Rated 5 out of 5 by NICE! My boyfriend and I stayed for 1 night for a wedding. It is a really nice, clean hotel. The staff were really helpful and friendly. I would recommend this hotel to friends and family. August 25, 2015
Rated 1 out of 5 by Employees are great but management is poor The staff of this hotel routinely go out of their way but they complain about the lack of consistency and responsiveness from their management team. I recently experienced management's inexperience handling a simple request where I was erroneously charged after two weeks with no explanation. I've made no less than 12 phone calls trying to reach someone from management and no one bothered to return my call. Very disappointing for what's supposed to be a high-end hotel. August 11, 2015
Rated 3 out of 5 by Hotel has gone downhill This was my 3rd stay at the Westin Princeton. While my first 2 experiences were quite good, this experience was a failure. I have given the hotel 3 stars more as a weighted average of the 3 stays rather than just a review of the most recent stay. Check-in was horrible. There was no dedicated line for platinum and gold elite members, and there was pure chaos in the lobby. The biggest issues I had were with housekeeping. Housekeeping had left a dirty rag in our room that was still there when we checked in. In the 3 days/2 nights we were there, despite my complaints to the front desk, no one ever removed this dirty rag. Our keys also kept demagnetizing for no reason (we knew to keep them far away from cell phones and credit cards). It was frustrating to have to go to the front desk 10 times to get new keys. The hotel was also incredibly busy due to a couple of events, but the staffing levels were not properly increased to deal with the oversold crowd. July 21, 2015
Rated 1 out of 5 by Very bad experience booked 4 rooms, one room wasnt ready before a while, they said room was cleaned but found brown stains on bed and missing pillows and rotton food in the room, weddinfg ceremony woke us up and the kids before 9am Saturday morning right in front of the hotel outside our window, housekeeping didn't have have blankets to give us and they said maybe later the linen truck will come, only 2am after yelling at the front desk we got a blanket dumped in our room on a chair (not even put on the bed) rooms needs refresh asap carpet or stained and torn, wallpaper peeling, some rooms have a smell, emailed mangers and no rely to the email, bad customer service July 20, 2015
Rated 3 out of 5 by Rooms need maintenance upkeep I understand that this is an old hotel but rooms must be maintained properly. The first room I was given had a deadbolt latch that was barely hanging of one loose screw. The next room's window sunscreen was taped to the ceiling and fell off on the second day. I certainly expect much better upkeep at a Westin. I would probably accept such lack of room maintenance at Sheraton Four Points. July 10, 2015
Rated 5 out of 5 by Excellent experience I called ahead that i was coming for a special occasion. David Goncalves, the Assistant Front Office Manager took the call and went above and beyond the call of duty to make sure everything was as pleasant and comfortable as possible. I found him to be very professional and caring. In addition while in the hotel an issue came up that was out of his control and he again did everything he can to satisfy us. looking forward to coming again. Thanks again, Baruch P July 8, 2015
Rated 1 out of 5 by Very disappointed I stayed this hotel several years ago with good experience. This time I asked the company travel department to book this hotel for me. It was shocking with flirty bathrooms on the lobby, dirty table in the restraurant, understaffed with terrible food and bad service from front desk. It definitely does not meet any Westin reputation. A major shocking disappointment. I have three more trips to the area this month... I won't return to the hotel. July 6, 2015
  • 2015-10-09T05:39:23.822-05:00
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