Rated 5 out of 5 by onthecouch Safe Haven During Hurricane Sandy
My wife has MS and is in an electric scooter. When the power went out due to Hurricane Sandy, I scrambled to find a hotel with power. I was extremely lucky to find this Westin. My wife, my 11 year old son and my Flat Coated Retriever had a wonderful 6 night stay. While the hotel was clearly running on overtime and overly stressed, everyone on staff did a terrific job of handling every issue and kept smiling through it all. Hats off to all for a job well done.
November 6, 2012
Rated 2 out of 5 by Frustrated222 Stayed Diring Hurricane Sandy
I realize that there was a hurricane approaching but this hotel was totally unprepared for the swell of guests that would converge upon them.
- front desk was full of kids who did not know much and completely unattentive
- terrible food, and the Starbucks counter closes early (at a SPG resort!!!)
- the power was lost and the hotel could not get there generator on.
- had to eat even worse food in the dark
- one lame excuse after another by the staff on the generator situation
- had to sleep in an uncomfortable room with a two month old baby
- lines at the front desk were awful, people cutting me off in line and not one staff member could maintain order
- upon checkout I was surprised they actually charged me for the second night and food while offering nothing but a roof over my head
I am done with SPG hotels
November 2, 2012
Rated 3 out of 5 by Verified Reviewer Good hotel, poor execution
Stayed at the Princeton Westin just before hurricane Sandy. This is our second stay, came to visit our daughter at Princeton. This hotel has all the makings to be a very good hotel, but the staff execution and management planning was obviously lacking. We were given access to the free coffee and continental breakfast on the 6th floor. There were no signs directing us to it when we exited the elevator. When we found it, it turned out to be no bigger than a closet, 5 woman in bathrobes completely filled the room, they proceeded to touch every piece of food, then broke the coffee machine. Went downstairs to the coffee bar and paid for two coffees. When we returned from our day at Princeton at 6 PM, the room had not been cleaned. Upon inquiry, they responded that we had put out our "green" card on the door – not true. So, we were invited to wait in the bar and receive a free drink. The only waiter, ignored us and only provided drinks after the front desk intervened upon our request.
All of these issues could easily be solved with better management planning and execution. We'll come back, but our expectations are significantly lower.
November 1, 2012
Rated 5 out of 5 by tigerfan1 Best in the area
We need to be in this area often and find the Westin the cleanest around. The staff is very friendly and ready to help with any issues. We will be back in a few weeks!
October 31, 2012
Rated 5 out of 5 by camboneze Awesome! even during a Hurricane
Stayed here during Hurricane Sandy.
The hotel is very clean and looks really new and state of the art. The outside forrestal village and landscaping was really nice too, but we didn't make it outside at all due to the hurricane Sandy.
The staff was really great and made everyone feel at ease. And they did everything they could to accommodate guests. We were all pretty much stuck at the hotel as there were no nearby options for restaurants or shopping since all of them were closed due to the hurricane. The restaurant offered buffet for dinner which was an awesome idea so people wouldn't have to wait 2 hours for dinner. And plus, I doubt that the food distributors were doing deliveries that day. Anyhow, the dinner menu was great! There was a power outage shortly after dinner started, and all the staff got together to bring candles out so everyone can finish dinner. The chef cared so much that she was on the floor also putting candles on the table and checking up on guests. The GM here should be proud of the team and employees here. They really went above and beyond!!!
October 30, 2012
Rated 5 out of 5 by Lovetotravel111 A great respite
We came here for two nights to attend a family birthday celebration in nearby Princeton. The hotel was very comfortable and allowed us to relax after a long drive. The staff were very friendly and the breakfast was great. We loved the location and welcoming courtyard. We would definitely stay here again. One comment, the indoor pool attaches to the outdoor pool which is off season. The indoor side could use a refreshing. Overall, a great hotel.
October 30, 2012
Rated 1 out of 5 by ibgr This hotel is falling apart
this was the rattiest, dirtiest, lowest maintained Westin I have ever stayed in. the room was filthy. The towels and bedding were old and worn out. the towel rack fell off the wall. There was a water drip noise in the wall that started at 2 am and kept us up all night. The elevators were shaking and creaking and felt like they were held together with duct tape. Our concierge floor key didnt work in the elevator. we had to switch keys twice. At check out i asked to speak with a manager, but none was available so i left my business card and asked to be called on my cell phone to discuss this. i never received a call. You suck.
October 29, 2012
Rated 5 out of 5 by Sundar Great Hotel
All staff were very courteous and helpful
October 25, 2012
Rated 4 out of 5 by JR17 The hotel is in a great location and has very nice public areas
The hotel was more "fancy" than I expected. The lobby area was great and if the weather was warmer I would have taken advantage of the terrace outside the lobby. While I didn't really get any recognition for being a Starwood Preferred Guest, I was treated very well.
October 24, 2012
Rated 5 out of 5 by Lizcottage5 Our favorite place to stay in Princeton
Another lovely stay at the Westin Princeton.
The staff is very friendly and helpful and the facility is top notch. The mums outside were a fabulous fall touch. We will be back....
October 24, 2012
Rated 5 out of 5 by Disney11 Courteous staff
Everyone went out of there way to be helpful and friendly
October 24, 2012
Rated 5 out of 5 by EileenC Will definitely stay at the Westin again!!!
The staff at the Westin were so friendly and accommodating. Our room was immaculate, the beds were extremely comfortable and the double shower heads were a "spa-like" treat!!! Will definitely stay at the Westin again!!
October 24, 2012
Rated 4 out of 5 by sschladow Nice Westin with great amenities - expensive Internet
I usually receive free Internet with my Starwood stays, but for some reason this property did not honor my SPG status. However, it is our favorite hotel in the Princeton region, has free parking, great breakfast buffet and wonderful staff. They were really nice about an early checkin as we had taken a red eye to attend a funeral. however Starwood properties really have to stop charging for Internet as we are finding ourselves going elsewhere.
October 23, 2012
Rated 4 out of 5 by joiseyfan tacky
charging for wi-fi for a hotel of your caliber is pathetic
October 23, 2012
Rated 4 out of 5 by TimS Great hotel
This hotel ranks very high on my list of places to stay. There are currently two recommendations that I would make:
1. If I order breakfast by using the doorhanger in the room this never gets replaced with a new one the next day which means I end up writing on scraps of paper the next day that I order breakfast.
2. Whenever I check out I ask for my folio of my stay to be e-mailed to me. I am always asked to confirm my e-mail details - which always end up being right in the system. Somehow when the check out staff member initiates the sending of the folio from within the check out screen it does NOT actually e-mail the statement. I usually call back later in the day and when the staff initiate the send from outside the check out screen it always works. The problem is that I have to call every time after a few hours. Would be good if that could be fixe3d somehow.
October 21, 2012
Rated 4 out of 5 by tpwmd Great; except
Awakened @ 2 am by very loud and drunken shouting. I had to get up @ 3:15 anyway, but other guests were bothered. I heard knocking on the door where all the noise was coming from and a request to hold down the noise from another guest.
October 17, 2012
Rated 4 out of 5 by Verified Reviewer Clean nice hotel
Conveniently located along highway. Has a number of shops around the hotel. Clean and well maintained.
October 15, 2012
Rated 1 out of 5 by RoadWarrior80 HPY visit
The best feature of this hotel was service provided by the staff. We know it is a quality hotel, but service makes it that much better!
October 14, 2012
Rated 5 out of 5 by Donna12 Superb service
I always feel that this Westin, in particular, wants me to have a pleasant stay. The staff are friendly, courteous and have a great sense of humor. Dawan was outstanding and accommodated my requests quickly and efficiently - smiling the entire time!
October 9, 2012
Rated 5 out of 5 by Julie37 Great Operation
Recently I stayed at this hotel with my family. The staff were extremely friendly and helpful. I left a pouch at the room when I checked out. They quickly sent it to my next hotel. I think the management staff there really have a service mind which makes overall service of the hotel so great.
October 8, 2012
Rated 3 out of 5 by Hiking4ever Any further away!
Even though I am an SPG member I had the room that was furthest away from everything. It was quicker for me to go out the fire escape and come back in the bar area than walk to the elevator.
October 2, 2012
Rated 2 out of 5 by Brian02 The hotel was overpriced
The room was small and wasn't very nice. Too expensive.
October 2, 2012
Rated 5 out of 5 by AllBusiness 1st Choice in Princeton, NJ
This facility has always been my first choice when visiting the Princeton area for business. 40 degrees is a great restaurant in house or many choices within walking distance.
September 28, 2012
Rated 1 out of 5 by Larry83 Worst Hotel Experience Ever
I am a Platinum Member of Starwood. . In all the years I have traveled, I have never encountered the problems we had at this hotel. After the first night of a 2 night stay we left for the day only to find out later that night when we returned that they had given our room to another guest. Not only did we lose our room, but our items were apparently thrown out. The staff at the hotel was not helpful with empty apologies and each time they made a promise to follow up they disappeared. I am so frustrated with Starwood, Westin and obviously this hotel. BTW the property is poorly maintained. The pool area was a disaster area with trash, towels and food scattered everywhere. Plan on eating elsewhere as there is virtually no options at the hotel other than room service.
September 21, 2012
Rated 2 out of 5 by JOHN67 NOT ENOUGH EMPLOYEES ON HAND
CAME IN ON 9/14/12
ARRIVED AT 9.15PM RESTURANT WAS CLOSED AT 930PM ORDER ROOM SERVICE DID NOT COME TILL 11.15PM
AFTER MY CHILD FELL A SLEEP
POOL WATER WAS CLOUDLY AND SPIDERWEBS UNDER POOL CHAIRS
OVER BILLED AT RESURANT IN THE MORNING WAS BILLED SOMETHINW WE DIDN'T ORDER ALSO WE BOOKED THE HOTEL SHUTTLE FOR 130PM AND THEY SENT IT ON ANOTHER RUN AT 1.20PM SO SHUTTLE WAS NOT AVAIL TILL 2.30PM WAS HOUR LATE FOR FUNCTION ALSO NEED A BELLLMEN AT AND TOOK 45 MINTUES AND THEY SENT AN ENGINEER PERSON THEY NEED A OVERHAUL AT THIS HOTEL
September 18, 2012
Rated 5 out of 5 by Adam Always Exceptional
I am a "LIFETIME PLATINUM" Starwood Members. As such, I've had the opportunity to stay at many of Starwood's properties. I've stayed at the Westin Princeton at Forrestal Village many times. This is a stand-out property. The room are up to date. The fitness and pool facility is clean and well maintained. The restaurant is unusually good.
However, what makes this hotel so special is the staff. They always find ways to say "YES". If it's a firmer pillow or making sure that they greet you every time you walk in the front door,
My wife and I have stayed there many times and we have always been delighted.
September 16, 2012
Rated 5 out of 5 by DR5514BGDB Great Team
What a fantastic experience. Helpful and polite staff that really seemed to care that I had a nice stay. Best hotel experience I've ever had. Really!
September 13, 2012
Rated 2 out of 5 by JessP Worst night ever
Sheets felt like sand paper.
Maid walked in on me and my husband.
wedding party was in the hallway making noise from midnight to 3am.
the shower had mold stains.
overcharged on room service.
good points: Lynn was very courteous. We did get our room comped. But it was wasn't enough.
September 12, 2012
Rated 5 out of 5 by Kardou Wedding Reception
Gathered at this hotel for my niece's wedding reception. All guests had rooms and we had a breakfast at the Nassau Room the morning after. Ballroom was great, hotel room was great, Nassau Room was great.
September 12, 2012
Rated 1 out of 5 by wildcat tim
as a lifetime platinum member, i have stayed at seemingly endless number of properties. Most vary from good to great. This property has consistently failed to meet the SPG standards. Whether it one time the staff is disinterested, or the room is less that expected (one time there were 100s of dead flys on the floor), or the dining less below average, something is just off. could be a solid property but not the case
September 12, 2012