Rated 5 out of 5 by Donna12 Superb service
I always feel that this Westin, in particular, wants me to have a pleasant stay. The staff are friendly, courteous and have a great sense of humor. Dawan was outstanding and accommodated my requests quickly and efficiently - smiling the entire time!
October 9, 2012
Rated 1 out of 5 by Guz1953 Bad experience with key card
I appreciated a room upgrade at check-in to the Executive Level. Unfortunately, i had a bad experience with the my room's key card.
I woke up and went to the 6th floor and attempted to bring breakfast and coffee back to my room. My key card did not work and while I am trying to get the key to work, i spill my coffee and all my breakfast. I proceed to go to the front desk for a replacement key and rather than spend the two cents on a new card, the front desk rep reprograms my existing key. This all takes 15 minutes because there is a line to check out and I need an escort to my room because I left my ID in the room. I go back to the sixth floor to replace my ruined breakfast and again my reprogrammed room card does not work.. Back to the front desk a second time and finally a new key card!!!!
Very bad way to start my day
Why don't you have a lounge for the Executive Level. The area is too small and a joke.
Why don't you give ne replacement cards rather then reprogramming defective ones.
Why is there only one front desk rep on at 7:00am?
August 29, 2013
Rated 5 out of 5 by AttorneyTim Surprising Find
This was a pleasant surprise...very nice quiet hotel near Princeton...great pool...lobby bar and food...Ruths Chris nearby...Platinum upgrade was not made but the property was busy with a wedding...but a very nice find and highly recommend
August 21, 2012
Rated 5 out of 5 by TimS Excellent hotel
I travel regularly and must say that my eperience with this location has been top notch. The staff have all displayed an attitude of being very helpful and caring and the room has always been perfect for me. I highly recommend this hotel.
March 12, 2012
Rated 5 out of 5 by camboneze Awesome! even during a Hurricane
Stayed here during Hurricane Sandy.
The hotel is very clean and looks really new and state of the art. The outside forrestal village and landscaping was really nice too, but we didn't make it outside at all due to the hurricane Sandy.
The staff was really great and made everyone feel at ease. And they did everything they could to accommodate guests. We were all pretty much stuck at the hotel as there were no nearby options for restaurants or shopping since all of them were closed due to the hurricane. The restaurant offered buffet for dinner which was an awesome idea so people wouldn't have to wait 2 hours for dinner. And plus, I doubt that the food distributors were doing deliveries that day. Anyhow, the dinner menu was great! There was a power outage shortly after dinner started, and all the staff got together to bring candles out so everyone can finish dinner. The chef cared so much that she was on the floor also putting candles on the table and checking up on guests. The GM here should be proud of the team and employees here. They really went above and beyond!!!
October 30, 2012
Rated 5 out of 5 by EileenC Will definitely stay at the Westin again!!!
The staff at the Westin were so friendly and accommodating. Our room was immaculate, the beds were extremely comfortable and the double shower heads were a "spa-like" treat!!! Will definitely stay at the Westin again!!
October 24, 2012
Rated 5 out of 5 by GG123 Beatiful rooms.
Rooms are clean, staff are freindly also location is easy to find, free parking and convenience of club lounge hours.
Only thing is internet not free in the rooms nor the business center if you don't have your laptop.
December 12, 2012
Rated 5 out of 5 by Rchav71 Great getaway!
My wife and I stayed on 8/31, upon check in I mentioned that we were on a mini getaway for our anniversary, from there on we were treated amazing! Thanks for the hospitality and we will be doing this again soon!
September 4, 2012
Rated 4 out of 5 by santri1969 Good option for the Princeton area
I have stayed numerous times at this hotel. Good option in Princeton, with a decent bar, excellent bartender. Rooms are a little worn out and limited suite upgrades. Overall decent to stay. Will come again.
May 19, 2013
Rated 5 out of 5 by ProudTigerMo2013 Excellent Place to Stay while visiting Princeton University
We've stayed at every place in the area while visting Princeton. We love the Westin...indoor and outdoor pools...great workout facility...really comfortable beds. Really nice people at the front desk.
September 11, 2012
Rated 5 out of 5 by DK17 Great Staff
I found the staff to be very friendly, helpful and accomodating to all my requests. I particularly like the workout feature of borrowing sneakers. First time using it and it was a great feature!
August 8, 2012
Rated 5 out of 5 by Lizcottage5 Our favorite place to stay in Princeton
Another lovely stay at the Westin Princeton.
The staff is very friendly and helpful and the facility is top notch. The mums outside were a fabulous fall touch. We will be back....
October 24, 2012
Rated 5 out of 5 by TorontoTraveller Great Deal
Excellent hotel in every way, especially for the price, & especially when compared to others in the area & after paying for hotels in NY & Boston. Truly heavenly shower as well!
September 9, 2012
Rated 5 out of 5 by AllBusiness 1st Choice in Princeton, NJ
This facility has always been my first choice when visiting the Princeton area for business. 40 degrees is a great restaurant in house or many choices within walking distance.
September 28, 2012
Rated 5 out of 5 by tigerfan1 Best in the area
We need to be in this area often and find the Westin the cleanest around. The staff is very friendly and ready to help with any issues. We will be back in a few weeks!
October 31, 2012
Rated 5 out of 5 by DR5514BGDB Great Team
What a fantastic experience. Helpful and polite staff that really seemed to care that I had a nice stay. Best hotel experience I've ever had. Really!
September 13, 2012
Rated 5 out of 5 by visby6 We'll be back.......
A lovely facility in a great area at a really good price. The only thing lacking was the "grab and go" breakfast-- pretty skimpy even when not picked over.
December 28, 2012
Rated 5 out of 5 by Sonia08 Awesome place to rest and regroup
Our stay was very restful and hanging out in Downtown Princeton was great! Loved the area, the hotel and especially the rest!
August 22, 2012
Rated 5 out of 5 by MattB51 PNJ
Pulled in around 1AM - the staff was very helpful even though there was a wedding going on and they were extrememly busy.
November 14, 2012
Rated 5 out of 5 by Vivian1201 Great treatment .
The staff was wonderful and very professional. The rooms were clean and comfortable. Nice choices for places to eat.
December 25, 2012
Rated 5 out of 5 by tpwmd For what it's worth
excellent staff. carpet was stained and slightly worn in some areas, but not too bad.
September 5, 2012
Rated 5 out of 5 by Disney11 Courteous staff
Everyone went out of there way to be helpful and friendly
October 24, 2012
Rated 5 out of 5 by jhinson6318 This hotel has great beds
I haven't slept in a bed like this in a hotel in years.
September 4, 2012
Rated 5 out of 5 by ScottC2DC Excellent service!
Very friendly and helpful staff. Exceptional service.
December 28, 2012
Rated 5 out of 5 by Traveling123 Exceptional
We had a fabulous stay for the Princeton Graduation.
June 7, 2012
Rated 5 out of 5 by Sundar Great Hotel
All staff were very courteous and helpful
October 25, 2012
Rated 5 out of 5 by Newsguy The Westin saved us from Sandy
Amazing service from enire staff
November 7, 2012
Rated 5 out of 5 by Mana69 The Westin @ Princeton is First Class
I stayed for a weekend in June. The staff is professional & very accommodating. The rooms & facilities are exemplary! I will revisit next year.
June 10, 2014
Rated 4 out of 5 by dkprinceton Disappointing "lounge"
Our firm has been staying at this Westin for almost 2 years running (we have about 20 consultants working in the area). Given virtually all of us are Platinum, we have enjoyed the "lounge" provided. I place quotes around the word lounge because at this Westin, the "lounge" is basically a room that is about 6 feet wide and 8 feet long. There is barely room for more than 2 people to be in the "lounge" at once. You basically grab your food and go.
Until recently, one of the best aspects of the lounge was in the mornings, the Westin provided two huge bowls of fresh cut fruit - strawberries, blueberries, pineapple, melon, etc. Unfortunately, I guess times must be tight for this hotel because those have all disappeared. Your fruit options now are apples and oranges.
For a brand such as Westin, who drive much of their marketing around healthy living (Super Foods, Westin Work-Out rooms, etc), it's disappointing to see them resort to saving money by removing these items from their lounge. I've stayed at many other Westins, and any that have a lounge have always included fresh cut fruit in their offerings (and by fresh fruit I don't just mean a basket of apples).
What's ironic is I can head down to the lobby and buy a cup of fresh fruit for $5! So much for rewarding their best customers!
June 10, 2014
Rated 2 out of 5 by BrokenWires Generally fine, but inconsistent
In general the hotel was in good condition which made me surprised when I discovered the wired internet cable didn't work. Upon investigating a found a jumble of disorganized cables under the desk and a broken socket in the wall. Luckily I was able to switch to the wireless instead of waiting.
Service at the hotel bar was sometimes good and sometime disinterested. I found that strange and I mentioned to the manager on duty that it was difficult to order at the bar and he also was disinterested. Oddly, another employee readily helped the situation despite his poor manager.
I liked that health food options were available but my fish was overdone and dry.
March 3, 2013