Rated 3 out of 5 by Holidaytravel2014 Nice facility yet experienced two snags this time
Have stayed here once before and all was good. However, this trip we encountered two problems: hot water was not readily available (took 15 minutes to reach lukewarm shower) and ESPN and ESPN 2 would not tune into the TVs while other channels were fine. To the staff's credit, they offered to send engineering up to our room yet those times were inconvenient for our sleeping schedule and morning departure. Front desk was gracious upon our departure. We were just surprised this happened at a Westin.
December 1, 2014
Rated 3 out of 5 by ggmjr A troublesome trip
I stayed here last weekend for a college visit with my daughter. On check in, our room was about 80 degrees, with the thermostat set at 72. We left for dinner, advised the FD clerk of the potential problem.
Upon our return after midnight, the room was MUCH hotter. Called the FD, no one ever checked the room. Engineering has us move rooms at 1am.
No upgrade, no "hey were sorry, how about breakfast" Nothing. I dont typically do negative reviews, but I have called the property 3 times to discuss this with no reply.
November 26, 2014
Rated 1 out of 5 by nipidoc What happened?
I've stayed at this hotel 4-5 times in the past and always had a wonderful experience but this time it was a complete disaster. Room (390) reeked of dampness and mildew, and I don't mean a mild whiff. I mean REEKED. Service in the restaurant was so bad we had to walk out. The pool area was poorly maintained and lacked towels. Staff were friendly and polite. I am going to assume that this was a one time blip and I am willing to return once more because it's been great in the past but for a hotel that is normally wonderful, this experience was shockingly bad.
August 29, 2012
Rated 5 out of 5 by Adam Always Exceptional
I am a "LIFETIME PLATINUM" Starwood Members. As such, I've had the opportunity to stay at many of Starwood's properties. I've stayed at the Westin Princeton at Forrestal Village many times. This is a stand-out property. The room are up to date. The fitness and pool facility is clean and well maintained. The restaurant is unusually good.
However, what makes this hotel so special is the staff. They always find ways to say "YES". If it's a firmer pillow or making sure that they greet you every time you walk in the front door,
My wife and I have stayed there many times and we have always been delighted.
September 16, 2012
Rated 5 out of 5 by Adam Consistently Great !
My wife and I have stayed at the hotel many times. We come to Princeton to enjoy a weekend together and to relax.
As a Lifetime Platinum member, I've stayed at many hotels. As such, I am well qualified to make an assessment of this property.
The staff at this hotel is "FIRST RATE." They are all focused on the guest experience. From the moment you pull up in front of the hotel, you are greeted by the bell hop. The front desk folks acknowledge you quickly. There has never been a wait and, on this past occasion, they recognized us as we approached the front desk by name. This type of service does not happen by accident. It's the result of hiring the right people who actually care about their guests.
The rooms are well decorated. The entire hotel is clean and the location is ideal. If you are looking for a weekend with the person you love or you have a business requirement to be in the area, this is a great choice in hotels !!
December 24, 2012
Rated 5 out of 5 by NRJLuvs2Travel Beautiful hotel with comfortable beds
This was the second time I've stayed in this hotel. I chose to stay here again because the Heavenly Bed was more comfortable than most of the hotel beds I've slept in.
Also, this hotel is beautifully appointed, and the staff is gracious and responsive. My only issue is that both times I've stayed here, I requested extra pillows at the time of my reservation, and twice, I was told at check-in that they placed the extra pillows in my room. And, both times, the pillows were not there as they promised. So...please work on the follow-through with special requests. It was disappointing that it happened twice over a three-month period.
July 28, 2014
Rated 1 out of 5 by Notanyfun This is not a"Westin"
Very disappointing! Stayed on 10/8/14 - Restaurant was not open and the hotel was full - bar area unable to handle the customers, the tables are uncomfortable, the menu was limited and expensive - food was poor - service not attentive. Housekeeping left piles of room service trays and stuff in the halls. "Heavenly bed" was hard. The rooms are hardly decorated. The smallest flat screen ever. Three weeks ago I stayed at the Westin Alexandria - what a difference! Night and day - Don't stay at Westin Princeton Forrestal Village!
November 10, 2014
Rated 5 out of 5 by Suzkaj Comfy cozy
My daughter and I love staying at the Westin. The comfy beds are our favorite part of getting away.
November 17, 2014