Rated 4 out of 5 Stayed here for a conference
The staff at this hotel provided excellent customer service. They were friendly and attentive. I was checked in within 3 minutes. I really liked the excercise facility. It was well maintained and the equipment was great. My bed was comfortable. The only issue I had was in the restaurant for breakfast. The service was kind of slow. I was expecting a buffet on Saturday
September 15, 2014
Rated 3 out of 5 by GlobalTrotter Staffs need more training
The frint desk staff did not recognize me as a platinum member, so I reminded her the platinum amenities, and upgrade availability, but apparently she did not know any of those and asked me back "what is platinum amenity?". When I checked out, the front desk also forgot to convert my green choice option into points. Apparently the staffs need more training.
September 14, 2014
Rated 4 out of 5 by vernon2026 Manager Unresponsive
The Westin at Forrestal Village is beautifully situated in a small developing shopping and restaurant community. It has easy parking and Salt Creek Grill is within walking distance. Upon arrival we were quickly greeted and given our room keys. The room was average. There was a funny smell in the room. Overall good stay. My challenge was with the manager. This was the first of what I hope would be more stays here. I reached out via email to the Manager Ms. Kupfer prior to our stay. She NEVER responded. I find that unacceptable.
September 7, 2014
Rated 5 out of 5 by arealtor Outstanding customer service
Started with greeting at front desk with Dave, outstanding, then meeting manager Marie very friendly and attentive to my needs and always overseeing all guests coming and going. Very hands on and visible. Complimentary fresh flavored water in lobby was so refreshing upon arrival. And Alexis was extra accommodating when I needed information about health care in the area. I would definetly stay there again. Most comfortable beds and quick elevators. Can't wait to go back
September 6, 2014
Rated 4 out of 5 by Businesstravellerx Good place for a conference
The hotel was a little tired and not to the standard of decor that I was expecting. However, the food and service that they provided for our conference was excellent. The food was varied and of good quality both in the breaks and for lunch. The staff were very friendly and helpful.
September 8, 2014
Rated 5 out of 5 by Gibbs87 Friendly Staff
Bartender, Ricardo is Great. he makes you feel at home. mak3es travel a lot easier.
September 8, 2014
Rated 5 out of 5 by 2014princeton Great Hotel
Hotel was perfect. The heavenly beds were just that...heavenly! We are Starwood owners which is always a bonus and I am involved in the travel industry. Concierge floor was awesome. We were here to drop our son off at Princeton. Highly recommend this hotel.
August 28, 2014
Rated 5 out of 5 by Ora24 The Hotel Staff Was Pleasingly Friendly
We were there for just an overnight stay however,the hotel staff was pleasingly friendly. The front desk staff were tremendously helpful. In my rush to pack,I forgot my shower cap. We called the front desk and they sent me 2 within 10 mins. As I was ironing my jacket my button got caught and flew off to the floor. We called again,and they sent us a sewing kit within 10 more mins. I found myself in need of an extension cord and stapler, and the housekeeping gent was a gem! He set them up in the conference room so they would be there when I went down to the conference. Thank YOU...Thank YOU...for FIVE STAR SERVICE when I needed it the most!!!!!
August 10, 2014