普林斯顿佛瑞斯塔村威斯汀酒店

  • 美国
  • 新泽西州,
  • 普林斯顿
  • Village 大道 201 号
  • 邮政编码 08540
  • 地图

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1 间客房 1 间客房 , 1 位成人 1 位成人 , 1 位儿童 0 位儿童
Rated 3.9 out of 5 by 240 reviewers.
Rated 1 out of 5 by Not even close to "Westin" quality I am an SPG Gold member, and a regular, enthusiastic customer of Westin properties. My wife and infant daughter and I stayed two nights at the Westin Forrestal Village while attending a wedding reception nearby. We didn't think twice about booking this hotel because of our past experience with the Westin brand. We actually have 2 more Westin stays upcoming, but after our experience at this hotel, we will reconsider any future stays with this brand. From the moment we arrived, it was clear that this property does not deserve the Westin brand, nor does it belong in the SPG family. Our specific complaints are as follows: - We arrived by car. In the driveway, there is no greeter, no bellman, no valet. There is a sign stating "Valet Service Available Upon Request"; however, in the lobby there was no Concierge desk, no bellman, no valet...only a long line at the Front Desk. There was no chance of getting valet, even if I went looking for it. And to be clear - you can't claim "Valet" service if a customer has to go find the valet. That's not how it works. - There were no luggage carts available in the lobby to assist us with taking our bags inside. - At the Front Desk, there was a separate line for SGP Gold / Platinum Members Only, however the agent on duty was taking all comers from the long line. The front desk was busy and there were not enough agents to handle the volume. Frankly the lobby was quite chaotic, not the relaxing arrival we expect at a Westin. - When we checked in I asked for a package which was delivered to us at the hotel. We had Amazon send a package of diapers ahead of time rather than having to pack them on our flights. We were informed at the front desk (at about 6:30PM) that the package had not arrived yet. However, Amazon tracking indicated that the hotel had signed for our package at 9:30AM. We called Service Express from our room to ask again. The agent, Rebecca, said that she would check and call us right back. She did not call back. I called again in an hour, and again Rebecca said that she would check in one final place and call us back. Again, she never called, but about 20 minutes later, at about 8:30PM, an agent delivered the package to our door. It had been misplaced, and the front desk was misinformed about receipt of the package. - We ordered room service for dinner on the first night. The meals were good quality, but our tray arrived with only one set of cutlery and one napkin, despite the fact that we had asked for service for 2. - We travel light, and when staying at Westin hotels we count on the in-room robes rather than packing lounging clothes or pajamas for when we're in the room. There were no robes, which is the only time we've ever seen this at the Westin. We called to request 2 robes. The Service Express agent said that "he would have to check with housekeeping about that". Check what? Whether we're allowed to get robes at a Westin? After an hour of nothing my wife called again. The agent (Dave) said he wasn't sure if they had any but would check again. 15 minutes later, Dave showed up at our door with 2 robes, which should have been in our room when we arrived. - After dinner we got ready for bed. My wife noticed immediately that the bed was made all wrong. The mattress pad was on top of the sheets; the heavy flat sheet (usually over the pad) was the bottom layer; and the softer topsheet hidden at the foot of the bed, never having been unfolded. We had to completely strip the bed and make it ourselves, in the normal style of Westin hotels which we know well. - I took a shower before bed and found the shower hardware to be leaking and substandard. The tub drain plug would not stay open so the tub filled with water during my shower; I had to hold the plug open manually to get the tub to drain. The diverters did not work well, so there was constant flow from the tub spout, shower wand, and shower head all at the same time. I did my best and had my shower, but it was far more effort than it should be. - The batteries in the TV remote were so weak that it did not work from the distance of the head of the bed. I had to move close to the TV to get any response from the remote. - We left the hotel in the morning to go exploring around Princeton. We were gone from 8:00AM until about 2:00PM . We returned to find that housekeeping had not been in our room yet. No fresh towels, bed unmade, trash cans full. This would not be a catastrophe normally, but when traveling with an infant, anything that can simplify and streamline our time in a hotel room helps. And for a Westin, we expect more. We expect housekeeping to be able to make-up our room while we're gone for 6 hours, rather than having to interrupt us later. In the afternoon, we were in our room from 2:00PM until about 7:00PM when we left for the wedding reception. In those additional 5 hours, housekeeping did not arrive. We had to use our wet towels again to get ready for the party. - After we left the room for the evening, I called the hotel from my cell phone to request housekeeping and fresh towels. Nobody answered my first call. The phone rang for a minute, then a recording said that nobody could answer my call, and disconnected me. I called again and got a service rep; when I asked for housekeeping and especially for fresh towels, she said that there were no fresh towels in the hotel, and they didn't know "if we would get a linen truck tonight or not". No towels at a Westin hotel. It's crazy, but that's what she said. No towels. I asked her to send housekeeping and fresh towels before we returned to the hotel at about 9:30PM. We were away from 7:00PM until 9:30PM, and we returned to an unmade room. No housekeeping all day. On the bright side though, someone had entered our room and thrown - thrown! - a set of fresh towels onto our bed. They left all the wet ones in the room too, and simply plopped a pile of fresh towels onto the foot of the bed. Long story short - housekeeping was atrocious. Totally unacceptable. Over a 2-night stay at a Westin hotel, we couldn't get housekeeping at all, and we were lucky to get a set of towels plopped-down on our unmade bed late in the evening of our second night. - We departed on Sunday morning, and I needed to accomplish 2 things before leaving: get a copy of our bill at the front desk, and get a strong cup of coffee for the road (we didn't have coffee in our room, because housekeeping never came to replace the coffee packets I used shortly after our arrival!). First, the front desk: there were no agents. This was 9:00AM and there were no agents at the front desk. There were, however, 5 guests standing around waiting for service, and there wasn't an agent in sight. I stood there waiting like everyone else for a solid 5 minutes. One woman wandered behind the front desk, wondering if she could just drop her keys in a box or something. A young man in line asked me "am I in the right place to check out?". I told him, yes, it's the Westin agents who aren't in the right place right now. After far too long, two agents emerged from the back room together. The gentleman walked right by the crowd of people and disappeared, not saying a word to anyone. The young woman slowly stepped behind the desk, eyes down, keeping her distance and not offering to help anyone, or even saying a word. I approached her and demanded service. I told her that a lot of people are waiting, we have places to go and flights to catch, and if she works here she needs to take care of us. She replied that yes, she does work there, and sorry for the wait. I asked her to print my bill for both nights. She printed one. Next, the coffee: this should be easy. It's a coffee stand in the lobby of a busy hotel. You offer light roast and dark roast. I drink dark roast. I asked for dark roast, and the server said "sorry, we don't have any dark roast today, only light roast". I guess this Westin gets their towels, dark roast coffee, and Amazon packages for guests all from the same truck. In closing I would just like to say, sincerely and on behalf of my wife as well, that our stay at this Westin wasn't just unacceptable, it was truly disappointing. We have trusted and enjoyed Westins many times, and we recommend them to others. This Westin will make us re-think all future stays. A property like this really tarnishes the Westin brand, and puts the SPG program in a bad light too. You will have to do much better to earn our trust again. Thanks and regards June 29, 2015
Rated 1 out of 5 by Not worthy of Westin brand I am an SPG Gold member, and a regular, enthusiastic customer of Westin properties. My wife and infant daughter stayed two nights at the Westin Forrestal Village while attending a wedding reception nearby. We didn't think twice about booking this hotel because of our past experience with the Westin brand. We actually have 2 more Westin stays upcoming, but after our experience at this hotel, we will reconsider any future stays with this brand. From the moment we arrived, it was clear that this property does not deserve the Westin brand, nor does it belong in the SPG family. Our specific complaints are as follows: - We arrived by car. In the driveway, there is no greeter, no bellman, no valet. There is a sign stating "Valet Service Available Upon Request"; however, in the lobby there was no Concierge desk, no bellman, no valet...only a long line at the Front Desk. There was no chance of getting valet, even if I went looking for it. And to be clear - you can't claim "Valet" service if a customer has to go find the valet. That's not how it works. - There were no luggage carts available in the lobby to assist us with taking our bags inside. - At the Front Desk, there was a separate line for SGP Gold / Platinum Members Only, however the agent on duty was taking all comers from the long line. The front desk was busy and there were not enough agents to handle the volume. Frankly the lobby was quite chaotic, not the relaxing arrival we expect at a Westin. - When we checked in I asked for a package which was delivered to us at the hotel. We had Amazon send a package of diapers ahead of time rather than having to pack them on our flights. We were informed at the front desk (at about 6:30PM) that the package had not arrived yet. However, Amazon tracking indicated that the hotel had signed for our package at 9:30AM. We called Service Express from our room to ask again. The agent, Rebecca, said that she would check and call us right back. She did not call back. I called again in an hour, and again Rebecca said that she would check in one final place and call us back. Again, she never called, but about 20 minutes later, at about 8:30PM, an agent delivered the package to our door. It had been misplaced, and the front desk was misinformed about receipt of the package. - We ordered room service for dinner on the first night. The meals were good quality, but our tray arrived with only one set of cutlery and one napkin, despite the fact that we had asked for service for 2. - We travel light, and when staying at Westin hotels we count on the in-room robes rather than packing lounging clothes or pajamas for when we're in the room. There were no robes, which is the only time we've ever seen this at the Westin. We called to request 2 robes. The Service Express agent said that "he would have to check with housekeeping about that". Check what? Whether we're allowed to get robes at a Westin? After an hour of nothing my wife called again. The agent (Dave) said he wasn't sure if they had any but would check again. 15 minutes later, Dave showed up at our door with 2 robes, which should have been in our room when we arrived. - After dinner we got ready for bed. My wife noticed immediately that the bed was made all wrong. The mattress pad was on top of the sheets; the heavy flat sheet (usually over the pad) was the bottom layer; and the softer topsheet hidden at the foot of the bed, never having been unfolded. We had to completely strip the bed and make it ourselves, in the normal style of Westin hotels which we know well. - I took a shower before bed and found the shower hardware to be leaking and substandard. The tub drain plug would not stay open so the tub filled with water during my shower; I had to hold the plug open manually to get the tub to drain. The diverters did not work well, so there was constant flow from the tub spout, shower wand, and shower head all at the same time. I did my best and had my shower, but it was far more effort than it should be. - The batteries in the TV remote were so weak that it did not work from the distance of the head of the bed. I had to move close to the TV to get any response from the remote. - We left the hotel in the morning to go exploring around Princeton. We were gone from 8:00AM until about 2:00PM . We returned to find that housekeeping had not been in our room yet. No fresh towels, bed unmade, trash cans full. This would not be a catastrophe normally, but when traveling with an infant, anything that can simplify and streamline our time in a hotel room helps. And for a Westin, we expect more. We expect housekeeping to be able to make-up our room while we're gone for 6 hours, rather than having to interrupt us later. In the afternoon, we were in our room from 2:00PM until about 7:00PM when we left for the wedding reception. In those additional 5 hours, housekeeping did not arrive. We had to use our wet towels again to get ready for the party. - After we left the room for the evening, I called the hotel from my cell phone to request housekeeping and fresh towels. Nobody answered my first call. The phone rang for a minute, then a recording said that nobody could answer my call, and disconnected me. I called again and got a service rep; when I asked for housekeeping and especially for fresh towels, she said that there were no fresh towels in the hotel, and they didn't know "if we would get a linen truck tonight or not". No towels at a Westin hotel. It's crazy, but that's what she said. No towels. I asked her to send housekeeping and fresh towels before we returned to the hotel at about 9:30PM. We were away from 7:00PM until 9:30PM, and we returned to an unmade room. No housekeeping all day. On the bright side though, someone had entered our room and thrown - thrown! - a set of fresh towels onto our bed. They left all the wet ones in the room too, and simply plopped a pile of fresh towels onto the foot of the bed. Long story short - housekeeping was atrocious. Totally unacceptable. Over a 2-night stay at a Westin hotel, we couldn't get housekeeping at all, and we were lucky to get a set of towels plopped-down on our unmade bed late in the evening of our second night. - We departed on Sunday morning, and I needed to accomplish 2 things before leaving: get a copy of our bill at the front desk, and get a strong cup of coffee for the road (we didn't have coffee in our room, because housekeeping never came to replace the coffee packets I used shortly after our arrival!). First, the front desk: there were no agents. This was 9:00AM and there were no agents at the front desk. There were, however, 5 guests standing around waiting for service, and there wasn't an agent in sight. I stood there waiting like everyone else for a solid 5 minutes. One woman wandered behind the front desk, wondering if she could just drop her keys in a box or something. A young man in line asked me "am I in the right place to check out?". I told him, yes, it's the Westin agents who aren't in the right place right now. After far too long, two agents emerged from the back room together. The gentleman walked right by the crowd of people and disappeared, not saying a word to anyone. The young woman slowly stepped behind the desk, eyes down, keeping her distance and not offering to help anyone, or even saying a word. I approached her and demanded service. I told her that a lot of people are waiting, we have places to go and flights to catch, and if she works here she needs to take care of us. She replied that yes, she does work there, and sorry for the wait. I asked her to print my bill for both nights. She printed one. Next, the coffee: this should be easy. It's a coffee stand in the lobby of a busy hotel. You offer light roast and dark roast. I drink dark roast. I asked for dark roast, and the server said "sorry, we don't have any dark roast today, only light roast". I guess this Westin gets their towels, dark roast coffee, and Amazon packages for guests all from the same truck. In closing I would just like to say, sincerely and on behalf of my wife as well, that our stay at this Westin wasn't just unacceptable, it was truly disappointing. We have trusted and enjoyed Westins many times, and we recommend them to others. This Westin will make us re-think all future stays. A property like this really tarnishes the Westin brand, and puts the SPG program in a bad light too. You will have to do much better to earn our trust again. Thanks and regards June 29, 2015
Rated 1 out of 5 by I would recommend not to stay at this hotel. I booked a King bedroom last weekend. After check-in, when I got room, I was confused because it was double bed room. So I checked my reservation again and I found that I booked King bed. So I went down to the desk to ask what happened. When I asked at the front desk they just said "we're fully booked so there is no king bedroom anymore". What? How could they say like that? without any apology for not providing the same room I booked. They should have told me at least when I checked in. But they didn't, just gave me keys like as they arranged the room I booked. And they didn't mention any benefit for Gold SPG member like welcome gift. They even didn't know what tier I had so I needed to request by myself. And DON'T eat any pastry at the Starbucks on the first floor. They were totally dried up and tough like boots. June 24, 2015
Rated 5 out of 5 by Good Stay Feather Free room request was actually recognized! May not sound like much but for Starwood it is amazing. I'm a Platinum member and stopped staying at Starwood Hotels because they could never have my room feather free (i'm allergic). For the first time in over 100 stays this hotel had my room ready without a 1-2 hour wait. Element in Ewing was over 2 hours the next day. Other notable things... the gentleman at the valet stand was great when we arrived, front desk was pleasant, room was clean. Overall what I expect from Westin but rarely receive. May 27, 2015
Rated 3 out of 5 by Westin Princeton loses its luster Basically clean and serviceable hotel, but I've come to expect more at this price point. Little things on this trip: Breakfast order hang tag in my room had been filled out by a prior occupant...there were two hair conditioners and no hand lotion by the sink..refreshing urns of flavored water in lobby, but no cups. Two computers and printers, but one printer was jammed, other computer out of order. Staff provided printout of Google map I requested, but to wrong address. May 14, 2015
Rated 1 out of 5 by Management stinks I spend about 25% of my life in Starwoods properties, more than 100 nights per year. I've been platinum for 7 years and have an ambassador. You might think that if the hotel was overbooked I would be the last person to be bumped, but apparently not. After flying in from London and arriving at the hotel around 10:30 pm I was informed that my room had been given away. March 24, 2015
Rated 3 out of 5 by It is the little things I stay at this hotel a lot. It is in a good location in Princeton and the comfort level and staff have always been good. I travel to Princeton on business and often work part of the day from my room on calls. I did not appreciate being charged for making toll-free calls from my room. I used an 800 number to call into a teleconference and was billed over $5.00 for that. It's a small thing but I will take that into account when I choose next time. March 12, 2015
Rated 1 out of 5 by Far Below Westin Standard of Quality This was my worst hotel experience in more than 20 years of hotel stays! First, the room was not clean, at least by Westin standards. There were permanent make-up (?) stains on multiple towels. I found someone else's hair everywhere, as well as leaves or something in the tub. I kid you not. Second, one of the guests pulled a fire alarm at 4:30 in the morning. The entire hotel had to evacuate into the freezing cold. Granted, this is not the fault of the Westin staff, but what happened before and after is. BEFORE the fire alarm incident, these same guests had caused multiple disturbances that kept me and the entire third floor (I'd guess) awake. Granted this was New Year's Eve so some noise is to be expected and tolerated, but this was out of control galloping up and down the halls repeatedly throughout the pre-dawn hours. Security should have evicted them on the second or third call, BEFORE the fire alarm. I explained my issues to the front desk person upon check out. No attempt to remedy the situation was made. I then called and asked to speak to the general manager. He is gone for more than a week, and the person who answered the phone was uncertain where to send me. She said I could leave a message for the director of operations, but then sent me to the voicemail of someone else. When I tried to leave a message there, the system cut me off. January 5, 2015
  • 2015-07-04T13:41:21.808-05:00
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