Rated 2 out of 5 Dinner at the Living Room was horrendous!
Learning from good experience I had at this hotel back in 2014, I decided to return. It was horrendous. It was an an extremely unpleasant birthday dinner for my father and I felt sorry for my mother who planned this supposed-to-be memorable dinner. Service was extremely slow, lack of attention to customers, our rib-eye steak was salty and the two bottles of ketchup went on a marry-go-round from one table to another. I thought such hotel could afford more than two bottles. The birthday cake was supposed to be a surprise for my father, but of course, the team had to walk around with the cake candle sticking out for a good 10 minutes in front of my father before "acting" to come from behind to surprise him. Earlier I gave my SPG membership number upon making my reservation for dinner, but this was not conveyed to the Living Room (I spoke to a person from the reservation desk). Service was already bad and we had mosquitoes flying all over us. I'd say more but in short, it was a total disgrace for a Starwood hotel with five star ambiance but with two star service. I would never recommend this restaurant to anyone.
May 25, 2015
Rated 4 out of 5 by SPGPLATINUMGUY Another pleasant stay with WESTIN KUL
We returned to WESTIN KL on 17th April 2015
after a short trip away
5 nights stay with WESTIN KL again
Pleasant, upgraded to a WESTIN suite, excellent breakfast and cocktail canapés in the club lounge.
Syed, ollie(Ottie) and Zaly have delivered excellent services during my stay.
May 25, 2015
Rated 4 out of 5 by SPGPLATINUMGUY Pleasant stay with Westin Kuala Lumpur
3 nights stay with the Westin KL from 12th April 2015
Upgraded to WESTIN SUITE
Club Lounge has never disappointed me
The team in Westin executive lounge especially Syed, Zaly and Olly(Ottie) always extend their great services and courtesy for my stay.
May 25, 2015
Rated 3 out of 5 by Lee02 Expensive breakfast!
The breakfast is a rip-off at RM85/pax and no discount for guest and/or SPG members. The staff never inform the price when breakfast is not provided for room guests at the entrance.
May 25, 2015
Rated 5 out of 5 by THOMUE Very nice
best location, good service, excellent lounge, nice clean rooms,
May 19, 2015
Rated 4 out of 5 by asianblitz Labour Day break
As usual hotel met my expectations. Kudos to Jade at front desk who is always very efficient and assigns me my preferred upgraded suite upon my arrival.
May 15, 2015
Rated 5 out of 5 by Waynecc Execuitive Lounge
I would like to take this opportunity to highly commend two of your associates working the Executive lounge.
Their names are Said and Mary.
On a recent trip with my wife and a close friend, both Said and Mary went beyond the call of duty. Being a Platinum member I am used to the professional service provided by Starwood staff especially in the Westin KL, however their commitment to detail and personal attention was outstanding.
I had invited my friend to savour the Starwood experience, he had assumed we knew Said and Mary on a personal level, it took a lot of convincing that no this was their level of professionalism.
Without doubt they have raised the bar and set an example for not only the Westin KL but all Starwood properties.
I don’t know whether the Westin provides an employee of the month award or similar, if they do both Said and Mary should be recipients.
Job well done!!
Platinum Member - 80143712382
May 13, 2015
Rated 5 out of 5 by ByronG Always a pleasure to stay
As a frequent business traveller to KL, my first choice preference is always the Westin KL. Outstanding levels of professionalism and warm friendly service from an attentive team.
Club floor F&B is amongst the best I have enjoyed and the spacious environment offers a welcome respite from my usual hectic business schedule.
On my last stay I was treated to a wonderful upgrade courtesy of my SPG status, but regardless, it's always a pleasure to stay here
May 9, 2015