Rated 5 out of 5 by BrianFoo Excellent Stay and Helpful staff
I stayed at this property 3nights and this is my second returned to this property.This hotel will be my most favourite hotel in KL at the moment.
Those well trained and friendly staff really make you feel like your home.The room I had really spacious and big enough for everything.
The club lounge really lovely and well designed.
I definitely will stay at this property again in my future when I returning from London.
March 12, 2014
Rated 5 out of 5 by nwleo After 12 years still like brand new
As frequent traveller, I've stayed here since when it's brand new to today. The rooms are very well maintained and service from reception and executive lounge and door man always excellent. They know me by name and I feel valued and it feels like second home.
Please fix the water thermometer in every room. When you use the water or shower, it can turn super hot every few second before it cools down. Only maintenance issue.
Otherwise it's excellent,
March 8, 2014
Rated 1 out of 5 by Masaomi FOR TOURISTS NOT BUSINESS!
The overall operations of this Hotel by both the managements & staffs are catered more towards tourists than business travellers! The concierge, receptions & duty manager lacks initiative & professionalism when handling business needs; even arranging courier service is a big problem for them etc. The concierge is only capable of only giving directions to holiday makers & nothing else! It seems their only responsibilities is just to "rent out the rooms". Any other requests are quickly ignored! LACKS PERSONAL TOUCH FOR BUSINESS TRAVELLERS! JUST A TOURIST CLASS HOTEL, NOTHING MORE!
February 24, 2014
Rated 5 out of 5 by WLing Service Lapse In Certain Areas...Please Be Excellent Again
I am a regular visitor and Westin KL has always been great, especially the service. But this recent stay, I find some lapse in service standard, thus would like to provide constructive feedback so that the hotel can retain the level of excellence that you have always pride yourselves against:
- Laundry service was bad. Sent my Burberry knit top for laundry. Came back crumpled and shrinked. I highlighted upon checkout, they just took it ans returned without offering any explanation.
- QBar - restaurant side. Waiters are missing. I was waiting to ask for the bill for some time, some candles around my table gone off so it became quite dark and no one came. I got to walk out the the bar to call for waiters outside and then back to my table for the bill. Not the usual attentive service - I believe, all guest are important, not just your foreign guests.
Hope to see the excellent service again when I come back in 2 weeks' time.
March 2, 2014
Rated 3 out of 5 by Shami79 the experience was nice, but would have been better if the service was faster
all the staff was very friendly and supportive, but the service was a bit slow, we wait for long time to get our order done.
but in general the experience staying in the Westin KL was very good.
March 2, 2014
Rated 4 out of 5 by Eberg89 Fantastic Time
The Westin Kuala Lumpur is very conveniently located!
Beautiful hotel with a fantastic Sunday Brunch! One not to be missed!
My room was very comfortable! I was allocated on the SPG floor!
I had mentioned in my reservation that it was my 25th Birthday and to my surprise my entire room was decorated with balloons! I was flabbergasted! To accompany the balloons a got a big bucket of fresh made Tiramisu and a Birthday card! Now that is special!
The service was great!
The cleanliness of the room was spot on!
I will definitely return to this hotel whenever I go back to Kuala Lumpur!
February 18, 2014
Rated 4 out of 5 by OndrejV One of the best in KL
location (Pavilion, Bukit Bintang, local food)
staff (always positive attitude, and ready to help with anything)
food (top quality and variety)
got room according to my wish
dust in the room
location (lot of constructions around and traffic jams)
February 23, 2014
Rated 4 out of 5 by Boon Love its location
Superb location at bukit bintang and pavilion mall across the road. There is a covered walkway linked from pavilion to klcc shopping mall which took us about 15 minutes. Lots of eateries and shops near westin. Spoilt for choice.
Upon arrival, warmly welcomed back by Zaly. Service at club lounge can be rated as excellent and attentive . Ambience at club lounge is lovely and peaceful. Good platinum recognition. Service in other department overall good as there was inconsistency in service delivery depending on whom we encounter.
Would stay here again should we return to kl
February 15, 2014