Rated 5 out of 5 by Bomba Great Service, excellent location
Service was excellent at lounge. Staff were excellent esp Odie(Mr Rusdi). Made us feel at home. So convenient to go shopping and eat.
December 16, 2013
Rated 5 out of 5 by Syaharudin Best hotel in KL
I stayed in Westin KL about 3-4 times a year and each time, the service has been superb. I've never been disappointed. A special thank you to the Westin Executive Lounge staff who has made the stay at Westin a very pleasant one. A special mentioned to Odie, Sayed, Elaine and Chef Jemian who are true assets to your hotel. Keep up the good work!!
December 13, 2013
Rated 4 out of 5 by FCP77 Pleasant stay
Great employees at the entrance, reception, room, The Living Room, Concierge and Gym. Room was clean and well made up. Air-con wasn't functioning well, had 2 rooms(2202, 2203) both at 10 degrees and still feeling warm; had to do without quilt. Comfortable bed but would not describe it as heavenly. Buffet breakfast was good. The bakery section was impressive, would be good to have some cakes made available. The cakes were not labeled and kept in the chiller so I guess they were not part of the buffet. Swimming pool water was cold, even on a hot day and pool size a little small. Great gym and trainer. Rm Service was great too.
December 3, 2013
Rated 2 out of 5 by Daniel1111 Only CONS to stay at this hotel is location
This hotel has good location and room is very clean. Service for this hotel still required improvement.
December 12, 2013
Rated 4 out of 5 by JNPY Good overall except food can be better
Everything was fine except for the food at The Living Room can be better or at least at the same standard as Prego which I also had the pleasure of trying.
The people at the front desk, lobby and conscierge were pleasant and helpful.
December 11, 2013
Rated 5 out of 5 by TheLotus Exceptional great hospitality at Westin Kuala Lumpur
It started off at a great tele-communicator, patiently suggesting the desire room type for us, promptly n politely, far better then any other hotel's communicator I've ever encountered.
The city view from the room was a truly delightful scene for the kids.. n the pool was extremely nice, different depth levels for kids enjoyment, n with friendly crews..
At The Living Room, buffet breakfast, surprisingly a wide spread of delicacies served, with a very friendly manager really chat with us there.. even the chef would serves hot delicious French toast right from the oven to us, n constantly being served by the friendly waiters there.. never experienced these in any other 5 stars n 6 stars hotel at KL before. We love especially the salad, the grille n the dessert!
Room make-up crews were good, polite n friendly too..making our needs met.
Was truly a nice wonderful stay..however was really regretted that, only at our checking out, did we find out that there's a '2 nights stay for 1 night free' promotion using Mastercard.... we weren't informed about that upon checking in, or we would've used Mastercard rather then Visa.
Looking forward to our next visit to KL, staying at The Westin again. Thank you for the great hospitality, n best wishes to all at The Westin Kuala Lumpur.
December 12, 2013
Rated 5 out of 5 by Cami34 This hotel is superb!
I really would like to compliment the staff in Westin for their service and their heavenly bed. Even though we reached the hotel earlier than expected, your staff made sure we are able to sit in the Executive Lounge for some light snacks. And the room was made readily soon after we had our lunch at your Chinese Restaurant Five Senses. I must also say the food in your restaurant was good! My family loved it! Though the air-conditioning was a little colder. From checking in to checking out, my family received really good service from the staff. The Westin Executive Lounge staff are also very attentive and friendly. I really think the Westin staff deserves a thumbs up! Good job!
December 3, 2013
Rated 2 out of 5 by 2309 Completely useless internet service
I am currently staying at room 2309 at KL Westin Hotel, the reason why I am still staying up at 1:33am is the extremely slow internet connection which is causing me so much extra time to do my work. For the past 4 nights staying here, the wifi connection has gone from bad to worse, despite 3 nights of repeated request for improvement from myself and the group of colleagues I am here with, the internet is pathetically slow, I cant help to write in to express my anger. The cabled connection is not any faster. I am so frustrated!
December 5, 2013