Rated 5 out of 5 by GLin7 Awesome bed
The Westin bed was awesome that it took me and a great amount of effort to roll out of bed. Just loved the soft plushy pillows too :)
December 13, 2012
Rated 5 out of 5 by Seb01 Gone an extra mile
Mr Puvan when an extra to assist me in arranging flowers and cake on short notice for my wife brithday. It was done with prefection.
September 13, 2012
Rated 4 out of 5 by austinck This hotel has great location for staying in bukit bintang KL
This hotel is great location staying bukit bintang. facilities and service overall has meet the expectation. we are given 9/10
September 11, 2012
Rated 5 out of 5 by KRISHNA25 great place to stay
Recently spent 5 nights at this hotel - excellent location , wonderful staff and great food - beats the competition hands down
December 3, 2012
Rated 4 out of 5 by Paddy7 Prime location
Located next to the all the prime shopping malls in KL. The hotel has a modern deco, and the staff are helpful and courteous.
October 5, 2013
Rated 4 out of 5 The hotel has good location.
The hotel has good location, accessible to shops and restaurants. It was a great place to have informal business discussions.
April 28, 2013
Rated 4 out of 5 by Hwei82 Spacious Room
Good and Fast service during check in and check out, great location to shop around and a spacious room with comfortable bed.
June 12, 2013
Rated 5 out of 5 by Zoroz pleasent staff
Very cozy and luxury hotel with special location near to the shopping area and viewing the twin towers, very welcome staff.
January 4, 2013
Rated 5 out of 5 by Sayang22 I like The Westin Kuala Lumpur
The Westin is my favourite hotel in Kuala Lumpur. It's location and it's ambiance and heavenly bed are just perfect for me.
January 29, 2013
Rated 4 out of 5 by Robbie101 Great location
The hotel location is fantastic, right in the middle of shopping district. The breafast is wonderful and not to be missed.
October 15, 2012
Rated 2 out of 5 Disappointed
It was for New Year celebration with my wife and hence i select the hotel under 2 criteria:
a. Comfort using Brand Name
With regards to location, it was fantastic as it was very near to all the major shopping attractions.
With regards to comfort, i am sorry to say but it was disappointing:
a. The room looks old and worn out and i did not expect of this from Westin especially after the rates that i paid for it. The room is equivalent to a 4 star. Very sad..
b. With regards to the service, they were prompt in bringing things to my room when i had requested for it. But unfortunately there is one staff that actually stood for a while giving us the impression that we need to tip him! Come on. Is there a need to do this?
c. The room was not properly insulated from noise geenrated from people along the corridor... My wife and i could actually hear children screaming and running around in the late morning when we were still in bed due to late night the day before and hence we did not have the rest and sleep that we badly needed.. And worse, there was this guy who knocked on the neighbouring door and it was so loud that we could actually hear it distinctly
January 5, 2012
Rated 4 out of 5 by Andy080 This hotel is honest.
Convenient for business travel and staff are helpful. I left my purse in the room for the whole day and nothing was lost.
August 6, 2012
Rated 4 out of 5 by Yuki Westin is a great hotel
The location and room comfort of this hotel is the best, however it should provide complimentary parking for hotel guest.
October 24, 2012
Rated 4 out of 5 by JCM71 JCMontgomery
Great hotel in a great location! The hotel was full so I did not get my room upgrade as promised, but still a great stay!
April 15, 2013
Rated 5 out of 5 by Ibrahim57 Hotel location is perfect.
All facilities and reception are excellent except the wifi at the rooms are not free and the cost is extraordinary high.
September 2, 2013
Rated 5 out of 5 by Amandamoo Awesome Breakfast. Attentive staff. Great Location.
The breakfast buffet was absolutely awesome. So much variety and the staff were very attentive and friendly. Very fresh.
January 8, 2013
Rated 4 out of 5 by benfoo good location
Front Staff in the lobby were very helpful and has thee best quality to assist anyone cheefully. Keep up the graet job!
January 27, 2013
Rated 5 out of 5 by Greeny01 Well Done
Westin is still my choice of hotel during my stay in KL. Felt privilege to be a SPG member and love the club facility.
August 6, 2013
Rated 4 out of 5 by MYYKRO Excellent breakfast except the jams.
Wide variety of food from the bakery but the jams was served in large bottle (sharing) that might pose hygiene issue.
September 24, 2012
Rated 3 out of 5 Great location
Location wise this hotel very close to som good shopping centers and metro system. Internet charge seemed a bit high.
November 6, 2012
Rated 3 out of 5 by JS79 Great location
Great location, food could be much better
June 6, 2014
Rated 5 out of 5 by Sha7 The Stay Was Incredible
I really enjoy my night and day at Westin.The Hotel certainly get that 'customer satisfaction"
that they wanted.
August 7, 2012
Rated 5 out of 5 by DHXX Brilliant ! This hotel ticks all the right boxes
This was our second visit to the Westin kuala lumpur and it dosen't disappoint. Great staff, room, and location
February 20, 2013
Rated 5 out of 5 by Subrina This hotel has great featuresv
This hotel has great features and with a really good location as well which is easy for shopping and relax.
January 27, 2014
Rated 4 out of 5 by mry1 perfect location in KL
Very good and centrally placed hotel to stay. Comfortable and a great new executive lounge in 3rd floor !
December 10, 2012
Rated 4 out of 5 by TravelkingNB Good, but could be better
I had a good stay at the Westin Kuala Lumpur this past weekend. The rooms were nice and the executive lounge and gym were definitely up to Westin Standards. The only thing I would say is that I was disappointed by the Bathroom especially the Shower. The shower never maintained a consistent temperature and was either scalding hot or cold. For a quality hotel like the Westin especially with it being next to the other nice properties, I definitely felt that the staff/engineering could do better by checking rooms that Starwood Platinum members get because we stay at hotels a lot and tend to judge them based on certain things. Overall, I had a good stay but I’ve stayed at other properties in KL and felt that they had nicer hotel amenities and me being a frequent traveler and having platinum status at Starwood and other chains, I expect the same or better amenities from SPG properties as I prefer them generally over other chains but in this case it’s the other way round and I prefer other properties in the general Bukit Bintang area.
Anyway, thought I would highlight this to you guys as I am very fond of the SPG brand but expect you guys do a little more due diligence in the future.
November 25, 2013
Rated 2 out of 5 by Daniel1111 Only CONS to stay at this hotel is location
This hotel has good location and room is very clean. Service for this hotel still required improvement.
December 12, 2013
Rated 4 out of 5 by yan1007 Slightly disappointed
We stayed at the Westin Kuala Lumpur in early August, and we had a great experience. We decided to spend another weekend at Westin Kuala Lumpur last weekend. We were disappointed this time mainly because of 2 reasons:
a) we were placed on the Club Floor (Level 32) this time. The rooms were badly sound proof. We could hear every single opening and closing (even slamming) of doors on our floor. We were woken up at 7am because some other guests and even the housekeeping staff were slamming the room doors on our floor. Did we get a good rest? NO, we definitely did not.
b) we had our breakfast at the Living Room. The 2 chefs at the egg station are the very unfriendly. I ordered 2 over easy fried eggs, and there were a lot of people waiting for their eggs. So I went off to get other food, when I went back about 10 minutes later and asked for the eggs, one of the chefs pointed to a plate at the side with 2 sunny side ups. I told him what I ordered was over easy. With annoyance, the chef just took the 2 sunny side ups (which I have no idea how long they have been sitting at the side), and put them into the pan, and refried them. This level of service is totally unacceptable for Westin.
September 17, 2013
Rated 5 out of 5 by Corina Excellent stay
Everything was super n great. Loved 5 star services n super comfy bed. Spacious room .we had great time
January 14, 2013
Rated 5 out of 5 by Madeleine27 Westin Kuala lumpur
Great hotel, great staff, great food! I am platinum with SPG and I do love this hotel! Will return!
March 26, 2013