Rated 4 out of 5 by Yuki Westin is a great hotel
The location and room comfort of this hotel is the best, however it should provide complimentary parking for hotel guest.
October 24, 2012
Rated 4 out of 5 by JCM71 JCMontgomery
Great hotel in a great location! The hotel was full so I did not get my room upgrade as promised, but still a great stay!
April 15, 2013
Rated 5 out of 5 by Ibrahim57 Hotel location is perfect.
All facilities and reception are excellent except the wifi at the rooms are not free and the cost is extraordinary high.
September 2, 2013
Rated 5 out of 5 by Amandamoo Awesome Breakfast. Attentive staff. Great Location.
The breakfast buffet was absolutely awesome. So much variety and the staff were very attentive and friendly. Very fresh.
January 8, 2013
Rated 4 out of 5 by benfoo good location
Front Staff in the lobby were very helpful and has thee best quality to assist anyone cheefully. Keep up the graet job!
January 27, 2013
Rated 5 out of 5 by Greeny01 Well Done
Westin is still my choice of hotel during my stay in KL. Felt privilege to be a SPG member and love the club facility.
August 6, 2013
Rated 4 out of 5 by MYYKRO Excellent breakfast except the jams.
Wide variety of food from the bakery but the jams was served in large bottle (sharing) that might pose hygiene issue.
September 24, 2012
Rated 3 out of 5 Great location
Location wise this hotel very close to som good shopping centers and metro system. Internet charge seemed a bit high.
November 6, 2012
Rated 4 out of 5 by Quirky72 Location
This hotel is centrally located at the shopping belt.
March 24, 2014
Rated 5 out of 5 by Sha7 The Stay Was Incredible
I really enjoy my night and day at Westin.The Hotel certainly get that 'customer satisfaction"
that they wanted.
August 7, 2012
Rated 5 out of 5 by DHXX Brilliant ! This hotel ticks all the right boxes
This was our second visit to the Westin kuala lumpur and it dosen't disappoint. Great staff, room, and location
February 20, 2013
Rated 2 out of 5 by Daniel1111 Only CONS to stay at this hotel is location
This hotel has good location and room is very clean. Service for this hotel still required improvement.
December 12, 2013
Rated 4 out of 5 by TravelkingNB Good, but could be better
I had a good stay at the Westin Kuala Lumpur this past weekend. The rooms were nice and the executive lounge and gym were definitely up to Westin Standards. The only thing I would say is that I was disappointed by the Bathroom especially the Shower. The shower never maintained a consistent temperature and was either scalding hot or cold. For a quality hotel like the Westin especially with it being next to the other nice properties, I definitely felt that the staff/engineering could do better by checking rooms that Starwood Platinum members get because we stay at hotels a lot and tend to judge them based on certain things. Overall, I had a good stay but I’ve stayed at other properties in KL and felt that they had nicer hotel amenities and me being a frequent traveler and having platinum status at Starwood and other chains, I expect the same or better amenities from SPG properties as I prefer them generally over other chains but in this case it’s the other way round and I prefer other properties in the general Bukit Bintang area.
Anyway, thought I would highlight this to you guys as I am very fond of the SPG brand but expect you guys do a little more due diligence in the future.
November 25, 2013
Rated 4 out of 5 by mry1 perfect location in KL
Very good and centrally placed hotel to stay. Comfortable and a great new executive lounge in 3rd floor !
December 10, 2012
Rated 4 out of 5 by yan1007 Slightly disappointed
We stayed at the Westin Kuala Lumpur in early August, and we had a great experience. We decided to spend another weekend at Westin Kuala Lumpur last weekend. We were disappointed this time mainly because of 2 reasons:
a) we were placed on the Club Floor (Level 32) this time. The rooms were badly sound proof. We could hear every single opening and closing (even slamming) of doors on our floor. We were woken up at 7am because some other guests and even the housekeeping staff were slamming the room doors on our floor. Did we get a good rest? NO, we definitely did not.
b) we had our breakfast at the Living Room. The 2 chefs at the egg station are the very unfriendly. I ordered 2 over easy fried eggs, and there were a lot of people waiting for their eggs. So I went off to get other food, when I went back about 10 minutes later and asked for the eggs, one of the chefs pointed to a plate at the side with 2 sunny side ups. I told him what I ordered was over easy. With annoyance, the chef just took the 2 sunny side ups (which I have no idea how long they have been sitting at the side), and put them into the pan, and refried them. This level of service is totally unacceptable for Westin.
September 17, 2013
Rated 5 out of 5 by Corina Excellent stay
Everything was super n great. Loved 5 star services n super comfy bed. Spacious room .we had great time
January 14, 2013
Rated 5 out of 5 by Madeleine27 Westin Kuala lumpur
Great hotel, great staff, great food! I am platinum with SPG and I do love this hotel! Will return!
March 26, 2013
Rated 2 out of 5 by Alonho Cleanliness of room is deteriorating
Condition of rooms are getting worse each time. Not as clean as it used to. Furniture getting old.
July 23, 2012
Rated 4 out of 5 by Usup Value for Money Spent
Recommended to stay. Good location, excellence in services , room comfort and staff very friendly.
November 2, 2012
Rated 5 out of 5 by Seb01 Great service
Westin KL has a great team of front line service employees. They remember you by your last name.
October 21, 2012
Rated 3 out of 5 by iAdam Not the usual Westin standard
Air conditioner wasn't working well, noise insulation was pretty bad, had a hard time sleeping.
August 17, 2013
Rated 4 out of 5 by Alps1369 Sauna not working for one week
I just can't understand why the sauna is down for more than one week.
February 16, 2014
Rated 4 out of 5 by Babyultraboy Convenient, Friendliness, Homing
Good location and convenient if i like to see the KL most attractive shopping and eating place.
January 2, 2013
Rated 4 out of 5 by gwm37 Dated rooms
The rooms are getting quite dated, scuff marks, scratches, need an ergo chair for the work desk
March 10, 2013
Rated 4 out of 5 by Travel23 This hotel is in a great location in Jalan Bukit Bintang Golden Triangle Shopping & Tourist Belt
I like this hotel easily accessible to most shopping and food experience of local Kuala Lumpur.
April 21, 2013
Rated 5 out of 5 by edison0619 Best Hotel Stay in KL ever!
Thank you, guys, I had a wonderful time and felt absolutely refreshed thereafter. See you soon.
February 7, 2013
Rated 4 out of 5 by Makan12345 Good staff
I was impressed by the friendly reception staff. Not at all plastic - very warm and welcoming.
November 4, 2012
Rated 5 out of 5 by NG2013 Best Hotel In the town
One of the best hotel in town...i love to stay at The westin Kl.All the staff very friendly.
March 19, 2013
Rated 5 out of 5 by Nicholas Knockout service
Matt the front office manager provided fantastic service and is a credit to your company.
January 22, 2013
Rated 2 out of 5 by kk105 Lousy / noisy roon
Assigned the smallest, noisy, twin bed instead of king bed, because I checked in late?!
March 8, 2013