Rated 5 out of 5 by Kiko Lovely
We just returned from a short holiday in Kuala Lumpur and I have to say that our stay at The Westin made all the difference. Very helpful and friendly staff, great room, amazing food and superb facilities. Definitely our favorite hotel in KL. A big thank you
November 9, 2011
Rated 2 out of 5 by KChong Not aging gracefully
Not my first visit to KL Westin and the reason I chose it this time was because of the location.
It was definitely not up to your usual high standards. The bathroom door was faulty and will not close properly, desk light will not stay up and kept falling over, stains in bathroom, air-conditioning was not working well; we were perspiring in the room.
Staff was relaxed. I struggled with my luggage on the stairs from the carpark lift and no one offered a hand. bell boys and staff congregated around the entrance chatting.
Maybe I am spoiled but i honestly expected more from Westin KL. As I said, I will still recommend this hotel with a BUT...
May 16, 2012
Rated 5 out of 5 by Ritesh Home in a foreign city
I visited Malaysia with my family and decided to stay at the Westin - both in Langkawi and KualaLumpur. I must say that I came away surprized with my experience - a first with the Westin anywhere in the world. I usually fly very frequently and usually stay in other hotel chains. But the Westin was really up there - especially in terms of location, staff friendliness and service. A small gesture like the front desk staff walking with us to the Executive floor to help us check in, was remarkable - something we would never expect in another hotel property. Thank you for a comfortable stay. I will ask for a Westin next time I travel, even for work.
May 13, 2013
Rated 4 out of 5 by JJNG Good Hotel But Over Capacity
Overall the hotel is good, comfortable, clean, staff are nice and friendly. I had stay this hotel for few times. For the last stay I discover one problem, there is the lobby of the hotel are consider small, and recently the guest are over crowded. So, it make the whole lobby looks very busy. Also, the lifts cannot handle all guest during peak hours, and you have to wait and wait. This is very bad experiences for me. the crowd at the lobby make me uncomfortable as I really do not like the staying environment are very noisy and not exclusive. Other than the lobby situation, other services, facilities and so on for this hotel are very good.
June 24, 2013
Rated 1 out of 5 by Cas111 Well Below Expectations
Our stay at the Westin should have been a luxury 3 night stay at the end of our holiday. We were given a room with stains in the carpet, mould in bathroom, scuff marks on skirting boards and painting peeling from roof. After complaining, we were offered an upgrade which turned out to be an identical room but clean (? getting what you originally paid for is not an upgrade!). I took the time to provide feedback and got an excuse the hotel needs upgrading - if so then the Star rating needs to be changed. This is hotel is NOT 5 star!!!. Stay somewhere else. KL has great hotels. This is NOT one of them
November 29, 2014
Rated 1 out of 5 by Disdain Recent Stay
I have been staying at this hotel quite frequently in the last few months. However, the service on my last stay is very bad.
I waited 10 minutes before anyone served me at the cafe. I didn't know that my guest could not even get complimentary parking of MYR8 when visiting me for business. the front desk staff who attended to me was disdainful. I rented a room for a business meeting and was not told that a projector for rental would cost $600. I could have bought a projector for that price.
All in all , bad service. And I am considering not staying here adn will advise my company and corporate associates about this
May 19, 2013
Rated 4 out of 5 by SOON always nice to stay at westin KL
very friendly staff from Club Lounge. I always like to come back.
December 18, 2014
Rated 5 out of 5 by GuestOct2012 Excellent top-notch service
This is my second stay at The Westin KL and we returned to host a another event here as the service is second to none.
Especially worthy of mention are the banqueting staff, Zue in particular, whose proactive and attentive attitude made our experience an extremely positive one.
October 22, 2012
Rated 5 out of 5 by PeteS This Is My Favorite Westin
From the moment I entered the hotel i felt special. The staff is very attentive. The rooms are great. The restaurant and lounge are first class. The hotel location is very convenient. I have stayed here a few times. It is always excellent.
December 1, 2011
Rated 5 out of 5 by Abhi2011 Nice hotel, very friendly staff
Have spend significant amount of last few months in Westin. It is a very nice hotel with awesome staff. However three things may have room for improvement:
1. Quality of housekeeping
2. In-room dining menu
3. The wi-fi connection
November 2, 2011
Rated 5 out of 5 by Habbeeb Westin KL
Considerable attention given to guest needs and comfort. Well organized facilities. Favorable location. Attentive staff. Generous value for what is being paid for. Well secured. Superb hygiene.
November 8, 2011
Rated 5 out of 5 by asianblitz Best SPG recognition
This hotel always recognizes my platinum status and accords an upgrade to the suite or one bedroom residence. Staff are also friendly and efficient.
November 2, 2014
Rated 1 out of 5 by DrAdams “40 Years and it was the worst stay at a hotel ever”
I rented the top suite next to the Presidents suite on the top floor, wanted to have a good time since I was the to meet the meet Prime Minister. On the night I was to meet them at my suite to host cocktails cigars, the hotel never sent staff all day to clean the room even after requesting it 3 times. Then 1 hour before my event the hotel door locks on the fire door and suite door locked not only me out but also the hotel management and all my money and passport and cigars. Took then almost two hours to fix the problem and by then we decided to leave and go to the Cigar lounge for drinks.
The hotel itself is quite old and the suite I was in had mold growing in places and was in need of repairs along with a carpet replacement. The management sent me a fruit plate that must have weighed 5 kilos that was wasted and thrown out, but when I was asked for a 4pm check out on my last day, they only gave me 1 hour extra so I left at noon instead. I met the manger at check out and he apologized for all the problems during the stay.
Funny as the manger at that hotel sends you a email asking you to review each SPG hotel after each stay, the email link to the review was dead I was not able to tell SPG how bad my stay was at their hotel, as a member of SPG I was shocked that the manager at the hotel avoided the bad review by blocking and/or turning off the review link and then the manger I had met never responding to my request to send me active link so that I can review his hotel.
They call it a Heavenly Bed, more like a old tore up worn out mattress with a mattress cover over it to try and make it soft, worst sleep I have ever had at a hotel.
I would never stay the hotel again nor recommend it, much better places for the price and service in KP. Dr. Adams, US Embassy, Commercial Officer
July 1, 2014
Rated 5 out of 5 by JCWM The breakfast and club lounge are fantastic
I travel to KL a few times every year, and have stayed in several hotels around the city but nothing beats the Westin KL. I love the breakfast spread and the club lounge. The only downside is the size of the room which I feel could be a little bigger. The Westin is now my preferred hotel whenever I visit KL. Keep up the good work!
October 22, 2014
Rated 4 out of 5 by Spiritark Love the new club lounge
This is my second time staying at this property, and absolutely love the new club lounge (which shifted down from a higher floor). It is much more spacious, lots of places to sit around - which is important considering the large crowd of club lounge patrons here. Breakfast is splendid at the lounge, and comes with bubbles. Likewise for the evening snacks and drinks. Shopaholics can actually do their shopping and head back, drop stuff off, get a drink, and head back out shopping again.
Location is sublime and right next to shopping malls, both high-end and mid-range. If you are driving, you will want to be wary of the bad traffic around Bukit Bintang, and just be prepared to be caught in traffic as you navigate your way in/out of the hotel.
November 29, 2014
Rated 5 out of 5 by MLWO Excellent staff and service
Great service by a team of great staff! In particular, my wife is in a wheelchair, and we needed to just get across the road in front of the hotel to the Pavilion shopping center and the pavement/curbs in KL is a real challenge for us to navigate, to just get to a traffic crossing lights about 50m away. When we approached the Westin staff, they so excellently helped took care of my wife in her wheelchair, stopped the traffic in front of the hotel and wheeled her across the road safely to the shopping center, saving us from a challenging episode in our holiday stay in KL. Thank you !!
November 16, 2012
Rated 2 out of 5 by MWKL TRICKED by hotel staff
I told the porter and doorman twice that I take Air Asia and that's another airport and have them told the taxi driver specifically, but at the end I was still taking to the wrong airport that cos me panic and risk of missing my flight since they are 20KM apart! If I get a taxi by myself I will be on high alert! but since I trust the hotel staff which not just one but two! I thought can let my guard down!
the other trivia include:
1. didn't ask my newspaper preference which other SPG hotel usually would especially Westin chain
2. there is welcome treats but the staffs are sloppy enough n forgot, until I chase
3. OK got the treats which are walnut and cashew nuts, but the walnut tasted like they are expired...
October 10, 2012
Rated 4 out of 5 by Victor25 Nice Hotel; A little difficult to find from the Metro
It's a nice western style hotel. The gym is really good, the staff is quite friendly. Somewhat difficult to find as I had just traveled 20 hours from NYC, and the only information from the website is that its right off the metro. I needed to ask several people as to where to go (and several did not know). The room was clean, and I had a nice view of the Petronas Tower.
But the one thing I don't understand is why WiFi is not complimentary? As I travel throughout Asia, I am finding more and more boutique hotels have free wifi, and the room/ amenities have been on par with that of SPG hotels, but with a lower price and internet service. I am getting more and more inclined to choose boutique hotels over SPG here in Asia.
August 27, 2012
Rated 5 out of 5 by ChrisSB Excellent Service, great location
This has been one of the best stays I have had with Starwood ever.
The hotel recognised the this stay would see me achieve Platinum with the SPG rewards program and had arrange for a personalised chocolate gift in my room.
They stay was made by the excellent service in the lounge particularly from Brian Cheong. Whenever I needed anything they were there, Brian even came to say goodbye when he finished on the day I was to check out.
It is people like this that make the Starwood experience the best available.
In relation to the other SPG hotels in KL, this has to have been one of the better experiences. I am not a smoker but the lounge has a smoking balcony and another balcony with outdoor seating, there is food a drink available all day, particularly useful if you have meetings that do not last all day but want somewhere that isn't your room to work.
The pool isn't quite as private as the Sheraton Imperial, but the water is cold and clean and it is long enough to properly swim.
The Gym is well equipped and overlooks one f the main streets so if your not just looking into a mirror whilst you are working out.
The food and drink I had on site were good with one exception and if you want to get our there is every cuisine you can think of within a 5 minute walk, from major international chains to local street food in Bukit Bintang.
The only poor experience was the food by the Pool (Splash), I ordered a Cajun Chicken burger but the food was pretty tasteless and the cut of meat was a little off putting, lots of gristle.
However, one of the very best experiences I have had with Starwood and would recommend this hotel to anyone staying in KL
December 11, 2014
Rated 5 out of 5 by NLKA Great Location and Staff
Staff were mostly courteous and there was one that i would like to mention particurlarly is the housekeeping staff that attend to my room was very pleasant and with an unforgettable smile. He should get the employee of the month award if there is one. Room was clean and yes the heavenly bed lives up to its expectation. Overall had a lovely stay at the hotel. Would love to return for another stay!
December 1, 2014
Rated 5 out of 5 by mohdhanaf25 really hard to find any mistake
overall its was perfect!from staff to restaurant..no problems.its was my 2nd visit at this hotel.and they still remember me.from receptionist to gym staff.too good.
December 5, 2014
Rated 1 out of 5 Disappointment inWestin KL
I enjoy staying at Starwood properties - but this was a disappointment. From the moment I arrived in the lobby and waited, and waited, and waited to check in. The room itself was OK - but the service was disappointing when you are in the lobby, waiting for a pre-booked car - or even trying to find the breakfast area. Also disappointed with the breakfast...the food stations were scattered across a very large floor space and it literally took 10 minutes to asesmble breakfast - and then another 5 to get some coffee.
June 16, 2013
Rated 5 out of 5 by Dural Home away from home
Westin KL is one of our favourite Westin Hotels in Asia. The location is fantastic, the staff has a can do attitude and the restaurant - Five Senses served the best Peking Duck in Asia, bar none.
We love the breakfast at the Living Room. Its like walking into a Hawker Centre with daily changes of offering from the Indian, Malay and Chinese Noodle cuisine. The fresh fruit juice and the yoghurt selection were special touches. If there is a negative, it has to be the dearth of local tropical fruits like Papaya and Jackfruit, in favour of imported European fruits. Coming from Australia, we were looking forward to the tropical fruits.
We were a party of 4 adults and 3 children. The kids loved the pool and plentiful of pastries and pancakes for breakfast. The staff fussed over them.
October 7, 2013
Rated 5 out of 5 by Fiona72 Fantastic Welcome
We arrived very late in the evening, past midnight and my 6 year old son had fallen asleep in the car. Jade was absolutely wonderful, made the arrival process very smooth and she escorted me to the room to help me open the door to make it easy for me..
A wonderful way to start our weekend at the Westin!
December 1, 2014
Rated 3 out of 5 by mac123 good location and service but rooms needs refurbishment
As mentioned in my feedback form left with the front-desk, the service given by staff and especially those at the executive club floor was very good. However, I was very disappointed with the level of cleanliness of the room upon check-in. This is despite one of your staff responding to my email to ensure that my upgraded room to the executive floor would be a good one. You can see the layer of dust on the table, lamp etc, in crevices of the cabinet which needs fixing (cabinet door was loose/slanted). This gives me the impression that customer's feedback/requests are not taken seriously at all, and that the rooms have not been inspected to meet the expectations required for a 5 star hotel. The heavenly bed did not meet expectations either as the thick pillows doesn't seem to fit well with the soft bed.
January 6, 2013
Rated 4 out of 5 by Nicole1234 Uncomfortable Pillows
The pillows are too soft. I has to ask for extra firm ones, and they sent 2 - one for me and the other, my husband. But only 1 of them were slightly firmer than everything else in the room. Westin should do something about their pillows. No point having "Heavenly beds" but lousy pillows.
September 11, 2014
Rated 5 out of 5 by Victor Fantastic hospitality & great service!
When I arrived at Westin in KL, I was met with a huge crowd of guests checking in/out; even the SPG Gold counter had 3 guests.
While waiting in line, I was greeted by Puvan (Manager on Duty) and he offered to help me with my check in.
I was pleasantly surprised with the gesture and to top it all up, I was given an upgrade to a suite!
Puvan actually turned what could have been a bad experience with check in for me to a outstanding one.
What more can I say but THANKS Puvan!
December 3, 2011
Rated 5 out of 5 by Dee01 excellent customer service
Fantastic Location. Wonderful and extremely friendly and helpful staff that go that extra mile for you as a guest.
Beds alittle too soft for me but over all can not fault the hotel , the facilities, the staff.
Awesome experience Well done Westin Kuala Lumpur
November 30, 2014
Rated 3 out of 5 Improvements needed!
- Friendly staff at front desk
- Clean room
- Very comfortable bed
- SPG Recognition
- Directions from car park to lobby misleading. Resulting in us using the staff elevator.
- No clear directions from front desk (place to verify parking ticket) to car park.
- No noise insulation in room, can clearly hear doors banging and people walking on hallway.
- Housekeeping staff to be aware of guest duration of stay and to improve on command of English.
June 26, 2013
Rated 4 out of 5 by jll888 Nice Hotel with Great Location
The hotel was surrounded by the famous shopping mall. The Pavillion is just opposite the hotel which is very convenient. Down side is the street is famous with traffic jam. So if you travel here by car, be prepare to spend some time in the car. The Bukit Bintang Monorail station is 500m away. Would suggest to take the monorail if you want to avoid the traffic.
We have been upgraded to Suite Room obtain from SPG Platinum Member benefit.
September 8, 2012