Rated 3 out of 5 by IMAM Incomplete Toiletries & others in Room!
1. There were no COMB at all that is imperative!
2. Sugar Free "Equal" or else was not sufficient!
September 24, 2014
Rated 4 out of 5 by abinair Hotel Breakfast
We stayed over a weekend in September in the Westin Kuala Lumpur. I have previously stayed on many occasions in Westin hotel and am close to attaining a SPG lifetime Gold membership. In all my stays in westin, the food has been great. However for Westin Kuala Lumpur, I was pretty disappointed with the quality of food. The spread was large but quantity did not represent quality. Most of the dishes were bland, poor in taste and some of the selections were not great. The restaurant manager was very good in his attentiveness but I can't say the same for the rest of the staff. Even when we ordered eggs for example, the staff actually said they were too busy and its better we return later and place our order again! This is quite surprising to hear esp from the standard of service we expect from Westin. All is all, I think there should be a serious review of the staff and breakfast items in the Westin hotel. The rest of the hotel experience was good.
September 16, 2014
Rated 3 out of 5 by starvista Rooms need improvement
On the 1st night, the sound of the bar is so loud that i am unable to sleep. Can hear the music blasting all the way even though it is 2am in the morning.
Furthermore, whenever the next door guest use the bathroom, i will know cause the water rushing sound comes out loud from the pipe.
September 14, 2014
Rated 4 out of 5 by sajedi The hotel location has great attraction
The hotel is located in a most favorable shopping area which for family stay during their vacation facilitates easy access to the shopping.
Also the hotel rooms bed accessories are more comfortable and in non of other hotels those comfortable bed accessories are not found.
September 12, 2014
Rated 4 out of 5 by Nicole1234 Uncomfortable Pillows
The pillows are too soft. I has to ask for extra firm ones, and they sent 2 - one for me and the other, my husband. But only 1 of them were slightly firmer than everything else in the room. Westin should do something about their pillows. No point having "Heavenly beds" but lousy pillows.
September 11, 2014
Rated 5 out of 5 by Dandelle We felt so special and spoilt!
The facilities were stunning, clean and modern and the food was fantastic! Even the satay sticks we ordered pool side were to die-for! Room service was top quality, and the beds really are heavenly. But it is the staff at the Westin that really makes this place shine! The kids were spoilt with surprise activity bags and even a lolly box waiting for us after a particularly long day, they thought they were royalty! We felt very safe and welcome here and would recommend this hotel to anyone wishing to have a wonderful, decadent stay in KL! Thank you Westin, we will be back!
August 24, 2014
Rated 4 out of 5 by SURYA69 BATHROOM
IF TOILET BOWL ALSO EQUIPPED WITH WATER HOSE SPRAYER, WILL BETTER
August 19, 2014
Rated 4 out of 5 by Tetley26 A Request Please....
Have stayed at the Westin many, many times. It is comfortable and always a pleasure to stay at - am always treated like a valued customer. For wonderful Italian, Prego delivers outstanding quality. The Exec Lounge is one of the best in region.
My request - I know its a sensitive issue in Malaysia - but I want real pork bacon, decent pork sausages, oh and proper ham for breakfast. I fully appreciate and understand that with a mostly Muslim staff and many Muslim guests this a challenge - but an international hotel of standing should have some provision right? It just needs some special handling. Please Westin - can you do something about this on special case requests?
August 18, 2014