Rated 4 out of 5 by Eberg89 Fantastic Time
The Westin Kuala Lumpur is very conveniently located!
Beautiful hotel with a fantastic Sunday Brunch! One not to be missed!
My room was very comfortable! I was allocated on the SPG floor!
I had mentioned in my reservation that it was my 25th Birthday and to my surprise my entire room was decorated with balloons! I was flabbergasted! To accompany the balloons a got a big bucket of fresh made Tiramisu and a Birthday card! Now that is special!
The service was great!
The cleanliness of the room was spot on!
I will definitely return to this hotel whenever I go back to Kuala Lumpur!
February 18, 2014
Rated 1 out of 5 by Masaomi FOR TOURISTS NOT BUSINESS!
The overall operations of this Hotel by both the managements & staffs are catered more towards tourists than business travellers! The concierge, receptions & duty manager lacks initiative & professionalism when handling business needs; even arranging courier service is a big problem for them etc. The concierge is only capable of only giving directions to holiday makers & nothing else! It seems their only responsibilities is just to "rent out the rooms". Any other requests are quickly ignored! LACKS PERSONAL TOUCH FOR BUSINESS TRAVELLERS! JUST A TOURIST CLASS HOTEL, NOTHING MORE!
February 24, 2014
Rated 4 out of 5 by Apecalvin Almost always an excellent experience!
The Westin KL definitely lives up to what I have come to expect from a Westin. I have stayed here numerous times, and except for the occasional lapse of service standards, perhaps my only criticism of the Westin KL would be that quite often, it runs out of suites for Platinum guests. That said, its regular rooms are very nice and cosy, and the Heavenly Bed is well, simply heavenly.
For some time now, I have wanted to compliment Odie from the Executive Lounge for always going out of his way to please. Also, special thanks to Jade from Reception, and Syed from the Executive Lounge.
January 11, 2012
Rated 5 out of 5 by deeyan The best hotel for families with baby
We brought our 6 month old baby for a short trip to KL. The hotel prepared the baby cot, the baby bath tub and even the baby utensils for us. They have such friendly staff who is extremely observant to the needs of the customers. Will definitely stay with Westin again in our next trip with the baby!
August 18, 2014
Rated 5 out of 5 by RJB127 An enjoyable stay.
When making a journey from so far away, (England) then it is essential that the welcome and the facilities are as good as they can be. On arrival at the hotel I was warmly greeted and made to feel relaxed and refreshed even though my room was not ready. I was hosted in the Executive Lounge until I could receive the room.
I was very impressed with the room and it allowed me to relax and enjoy the stay despite having an extensive business work load.
All of the staff throughout the hotel were exceptional and I am sure that this helped contribute to the success of my business trip.
January 27, 2014
Rated 4 out of 5 by Boon Love its location
Superb location at bukit bintang and pavilion mall across the road. There is a covered walkway linked from pavilion to klcc shopping mall which took us about 15 minutes. Lots of eateries and shops near westin. Spoilt for choice.
Upon arrival, warmly welcomed back by Zaly. Service at club lounge can be rated as excellent and attentive . Ambience at club lounge is lovely and peaceful. Good platinum recognition. Service in other department overall good as there was inconsistency in service delivery depending on whom we encounter.
Would stay here again should we return to kl
February 15, 2014
Rated 4 out of 5 by 54fighting Recent June Stay
OVerall stay was pleasant. Heavenly beds are always great. My room 1912 temparature was very warm. Turning the aircon to full fan and coldest setting did not help. This did not help my trying to get early rest at night.
Also, housekeeping on the first day left behind a wet small towel - which was probably used to wipe down the shelves and what not. Houskeeping also did not clear out the coffee powder which was used to make coffee in the strainer pot on the first day.
Parking remains a pain and should be complimentary to guests who drive; rather than being charged RM8 per day. I parked there for 2.5 days and noticed that the car park was empty most of the time.
Front desk staff remains friendly and efficient.
June 24, 2013
Rated 4 out of 5 by rabz100 Excellent breakfast
The hotel was in a good location, but I would like to add that for a 5 star hotel the service was pretty poor. We received an email indicating that our room will be ready at 3pm and while at check in the room was not ready until 4pm. You had to wait around before you can check in, and in addition I purchased the club/ executive privileges and still had to wait. The service overall was poor, you had to wait 30 minutes for a cup of coffee. You had to remind the staff. This was my first time experience at the Westin, I have previously stayed in Kuala Lumpar at other 5 star hotels in this area and by far this was probably the worse customer experience. On the other hand the Westin had pretty much the best breakfast.
July 15, 2012
Rated 4 out of 5 by abusaif Can't complain
The basic hotel facilities are there. The only reason I like this hotel is because the rooms are clean and the staff are excellent.
Polite staff and easy to talk to and most of all, they understand what you want and need.
August 18, 2014
Rated 3 out of 5 by Icam Spoilt by Experience in W HK & Westin Chosun
Travelling from 4 nights in Westin Chosun, then 2 nights in W Hong Kong to Westin KL, one can compare the lack of politeness at front desk ( dirty uniform and uninterested response gestures) and poor room maintenance in comparison ( or were we spoilt by the care and attention in Westin Chosun & W Hong Kong ?)
Please improve as I would still go back there hoping that this is a one-off experience ( door staff and concierge are good )
July 29, 2014
Rated 4 out of 5 by rawnerveSA Excellent hotel in the heart of KL
I always stay at the Westin when visiting Kuala Lumpur. Granted my visits are business-related (for which this hotel is ideally structured for) however I also believe it would be perfect for a vacation. The staff are very friendly and always willing to assist. My only tip for fellow travelers is to ask for a room facing the front of the hotel, as the hotel QBa bar music could be a bother for rooms facing the rear poolside. Unfortunately I did not receive any preferential treatment over my non-SPG colleagues who were with me. I will look to stay at this hotel again.
October 1, 2012
Rated 5 out of 5 by Igster Great location, comfort and sleep
Yet again the Heavenly bed and combination of pillows spelt a great night's sleep.
The location of the Westin KL was excellent for a quick stop to the mall and various lunch/dinner locations.
Staff were attentive and went the extra mile to show us around and even walk us to the parking lifts, which were a little hidden.
Great service. Comfortable. Excellent location.
August 6, 2014
Rated 5 out of 5 by Suse21 This hotel has large comfortable rooms
I would recommend this hotel for comfort, the beds, the size of the room and the wonderful staff
August 19, 2014
Rated 3 out of 5 by Joseph1964 Home again!
Home again, as usual, the Executive Club staff made me feel like home again and consistently. However, there was a couple of shortfall that should be rectified.
1. The bathroom sink, the water pressure was low and out of position. The water tap was situated in a wrong position that washing hands became uncomfortable, pls try it. Many suites have this problem. Try 2307.
2. When I asked for 2 plates and 2 bowls, I was told that the hotel ran out of bowls. This must be joke! After 2-3 calls back-and-forth, finally they agreed to send 1 bowl for me. Then the hotel reception called again asking if everything was fine, of course I said that I only received 1 bowl. Then the reception asked if I needed more bowls. I found that a bit weird!!!
September 15, 2013
Rated 4 out of 5 by Bourne Extra Help
I lost my phone on the way to the hotel from the airport. I told the reception and the security manager came to see me. It is no fault of the hotel but at least they showed some care and directed me to the enarest police station. The main thing is the responsiveness which impresses me.
August 7, 2014
Rated 5 out of 5 by muffin30 Heavenly Stay at Westin KL
The staff are well-trained, polite and courteous, especially Mr Diva Shankar who helped me with my check-in. The [Passion] on the staff name badge is a great idea because it creates a good conversation opener while I was waiting for my check-in. Other staff like the doorman and those who arrange our transport always greet us a big smile and that makes a difference to our day.
I am well rested throughout the night because of the Heavenly Bed and also sufficient bottles of water for the guest in the room.
Keep up the good work, Westin KL!
April 11, 2014
Rated 4 out of 5 Great Location
The hotel is nice, and its location is great, near the towers and in front of a big shopping mall.
August 14, 2014
Rated 3 out of 5 by Daipii Terrible Wifi connection
Overall stay was decent. Staff was very helpful throughout, and service of the staff was good. However, I needed constant wireless internet connection but the wifi kept disconnecting for all 3 night stays, dcsrupting my work. I travel throughout Asia on business trips and this was one of the worst experience I had with my wifi connection. Hotel like Westin, we expect more, not only on the level of staff, but on the technology aspect as well.
I would like to stress that hotel was very nice and other than the wifi issue, I had a pleasant stay.
July 2, 2012
Rated 5 out of 5 by Victor Excellent Service & Comfort
Nice to know that at least someone in Westin K.L. recognizes me when I stepped into the hotel.
Puvan – you are really the embodiment of excellent customer service and experience. I am thinking if I should only stay whenever you are on duty :)
After a mediocre experience during my last visit in June, my stay in Westin last week (5th Aug to 9th Aug) are fantastic.
It’s not about free upgrade nor free dining but about the experience and comfort that I received during the entire stay.
The personal touch does perk up my stay and the warm greetings in the morning and after the day was truly worth mentioning.
Thanks to everyone in Westin for making my stay out of the ordinary.
Thanks Puvan for listening and providing excellent customer experience.
August 14, 2012
Rated 5 out of 5 by ShoesBallet Great Location
Lovely hotel in a great location close to the Pavillion shopping centre, KLCC Suria and some excellent restaurants. Staff are always very welcoming and made us feel at home. We love reading each staff's "Passion" which makes you feel like a big family rather than just another guest! The breakfast buffet is just amazing! This is our third visit and we would definately return again.
July 21, 2014
Rated 4 out of 5 by Hanimk Good location
Near shopping malls, average breakfast, over all ok.
August 11, 2014
Rated 5 out of 5 by nafisam Amazing hotel , great location
We had a great 7 day stay at the westin. Location of the hotel is across pavilion mall and easy walk to Petrona towers. Being SPG platinum , we were upgraded. We loved the lounge and the wonderful staff at lounge. The breakfast was one of the best we have had.
August 2, 2014
Rated 4 out of 5 by Rayman House Keeping
One of the house keeping guys is not really paying attention. He left the cleaning Trolley outside between my room and room 2104 when there is alot of space in the hall area.
I thought it was ok when I left my room for breakfast but 1 hour plus i came back it is still the same. I do not know what is his reason when I realized that he is cleaning rooms on the other side of the hall.
Just thought the management should know about this as the trolley was blocking my next room 2104 door and it was almost half blocking my room door too.
May 12, 2013
Rated 4 out of 5 by nova Overall experience
Hotel was great but there were some shortcomings which i believe can be improved to make it an exceptional place to stay in. Air-conditioning in the room was not that great even when it was turned to the minimal temperature. Stayed there during the weekend and wanted to have lunch in one of the restaurants but to my dismay, there was no a-la-carte orders allowed as they were only catered to served the buffet crowd. Buffet was ongoing at 2 of the main restaurants during lunch time. Had to make my way to the hotel beside for lunch.
October 10, 2012
Rated 4 out of 5 by Monster12 Comfortable Warm Hotel Stay
I like the warmth shared by the staff during meal times as well as the reception who will address you by name when they picked up the phone when I call from the hotel room. This personal touch was impressive.
The clearing of dirty plates was also fast. However, my teapot was also cleared when I returned to the table after going for my second helping. And there was also the occasional reminders required of my preferred tea during morning breakfast when the first instance didn't suffice.
But on the whole, it was pleasant and nice.
November 14, 2012
Rated 5 out of 5 by Eissa Great hotel experie
I wld like to thank every member of the hotel staff and managnen for their assistance and coperation extended to my family and seld during our stay. I was indeed great time.
August 6, 2014
Rated 5 out of 5 by YH86 5-star hotel in heart of KL city
My wife & I spent a private weekend in the Exec Apt. tower in a spacious suite with lounge/kitchenette, a separate small workdesk room, & an enclosed (so with air conditioning) balcony with a table setting for relaxing (reading/enjoying a cuppa). Great friendly staff service from reception to lounge, doormen. Well fitted fitness room. Exec lounge offers wines, snacks & other bevs. & good breakfast.
July 15, 2014
Rated 2 out of 5 by 2309 Completely useless internet service
I am currently staying at room 2309 at KL Westin Hotel, the reason why I am still staying up at 1:33am is the extremely slow internet connection which is causing me so much extra time to do my work. For the past 4 nights staying here, the wifi connection has gone from bad to worse, despite 3 nights of repeated request for improvement from myself and the group of colleagues I am here with, the internet is pathetically slow, I cant help to write in to express my anger. The cabled connection is not any faster. I am so frustrated!
December 5, 2013
Rated 2 out of 5 by wanderer1919 Rooms felt run-down; service isn't all that wonderful
Room was average; not exciting as I thought it would be. There were creases in the pillows and the walls were run-down. It just didn't have that "wow" factor.
Service was ok; nothing out of the ordinary. Hotel didn't really go out of their way to make my stay great. I know I shouldn't be expecting this but I've stayed at numerous hotels around the vicinity who actually put in the extra effort or were very flexible in providing things like free short-term parking for guests, wi-fi, etc. I guess I expected Westin to have the same, if not more.
Well, besides the great location of the hotel, the only other worthy mention is the Yum Cha restaurant. My guests and I had a wonderful experience here - the service was perfect, food was excellent and the price was reasonable. If not for this restaurant, I don't think I would ever set foot in the Westin (KL) again.
July 6, 2014
Rated 4 out of 5 by Aira Good Location but lounge was not good as expected
I read many good comments about the Club lounge, so I booked and stayed in Executive floor. It was not good as I expected. There are variety of alcohol drinks but for those who does not drink alcohol, you will have just pop soda, coffee and couple choices of fruit juice. Not much variety of food for breakfast. (Though there was good breakfast at "The Living Room" dining, too long line queue-up in the morning during New Year Seasons)
Location of hotel is good, just across Pavillion mall. You can also walk to the Twins Tower.
January 2, 2013