Rated 4 out of 5 by Kamil Nice hotel and excellent location, but overpriced
Clean room but traditional design. Their breakfast is excellent and has everything.
September 10, 2013
Rated 5 out of 5 by Ronce Well service from FIVE SENSE
Well done from Mr.Yap in FIVE SENSE restaurant. Very kind and friendly. Excellent!
June 11, 2013
Rated 3 out of 5 by MYYKRO Slow internet
The internet speed significantly dropped compared to my last visit in June 2012.
September 11, 2012
Rated 5 out of 5 by WestinKL2012 Makes You Want to Stay Westin Every Time!
Fantastic location. Staff really try to make your stay pleasant and comfortable.
September 27, 2012
Rated 4 out of 5 by Eva2011 Great hotel
A nice stay in the hotel, comfortable room, nice pool. We will stay here again.
December 29, 2011
Rated 5 out of 5 by CH1VAS Very Good
Good condition, nice staff, delicious breakfast. Overall, strong recommended.
March 14, 2013
Rated 5 out of 5 by cashcow Reason to fall in love again
Nothing beats the comfort the bed offers. Overall satisfying deserve 5 stars.
April 3, 2013
Rated 5 out of 5 by micko The hotel made our family stay in KL
A great hotel, with friendly helpful staff, in an excellent safe location.
August 10, 2012
Rated 5 out of 5 by ArtM Exceeds expectation
Excellent Guest Relations Staff. Memorable greeting by staff upon arrival.
October 2, 2012
Rated 5 out of 5 Nice hotel, great location
The hotel is great. Room is very comfortable. And the location is perfect.
October 9, 2012
Rated 5 out of 5 by Yusuf Excellent service
The room is very clean, good service and location is very convenient .
September 3, 2012
Rated 5 out of 5 by Seb01 Thus hotel has great employees
The front desk employees recongnise frequent guest by their last name.
September 13, 2012
Rated 5 out of 5 by eccoD Great Hotel
this is one of the best & Great hotel
January 25, 2014
Rated 5 out of 5 by victortann overall excellent
everyone i interacted with was so helpful and courteous. excellent!!!
April 24, 2013
Rated 5 out of 5 by Jacki Location was fantastic.
Looked every minute of my stay. Staff were friendly and very helpful.
January 23, 2013
Rated 5 out of 5 Hotel staffs are so nice
Nice and well train hotel staffs. I like they way they greet to me.
October 24, 2011
Rated 5 out of 5 comfortable and luxurious
Great room, spacious and heavenly bed! Breakfast was excellent too.
September 13, 2012
Rated 5 out of 5 by carol Staffs are friendly and helpful
Rooms are spacious,staffs are helpful,will at stay inwestin again.
February 14, 2013
Rated 4 out of 5 by andy Great location
We spend the complete day sight seeing and everthing was close by.
April 8, 2013
Rated 4 out of 5 by SLtravel Great hotel
Great for business travellers. Good location and excellent staff
September 17, 2012
Rated 4 out of 5 by MYYKRO Aging room carpet.
Excellent room with great bed but the carpeting showing its age.
September 24, 2012
Rated 4 out of 5 by Desyana Good Hotel for all kind activities
Good hotel walking distance to shopping place and business area.
February 18, 2013
Rated 4 out of 5 by Sung The pool need to be enhanced
The pool water is too cold and too deep. not too kids-friendly.
August 12, 2013
Rated 4 out of 5 by Edwin75 Great hotel, great staff
Beautiful lobby and room design, big room space, friendly staff
December 13, 2012
Rated 4 out of 5 by DrunkenDriller Very friendly Staff
I noted this hotel staff were very friendly and excellent.
March 23, 2013
Rated 5 out of 5 by BLMK81 It was a great stay in
prime location, very comfortable bed, excellent service..
December 27, 2012
Rated 4 out of 5 by Rick5150 Great Staff
Staff met my needs and were accommodating in every aspect
January 20, 2013
Rated 3 out of 5 by KamalRosdi Customer Services Need Improvements
It gives me great pleasure to say that I have had wonderful experiences staying at SPG properties, be it in Guangzhou, Pretoria or Langkawi. However, what happened on my first day at Westin Kuala Lumpur travelling with my small family was very disappointing. Upon check-in, we went up to the 18th floor only to discover we were given a room that was not made up. we had to return to the lobby and had that sorted out. Soon after, I went to the swimming pool with my kid and ordered chips for snacking. After we had finished swimming the food was nowhere on our table and as my kid was already shivering, I asked the bartender to send it up to the room instead. After an hour of waiting, I called the Service Express and was told they had got my room number wrong. I received the food later but to compound my disappointment, the bartender had the audacity to say the chips were still hot when its cold. Now, even McDonalds serve their customers with hot fries so you would expect an SPG property to do better.
I am recommending this hotel to other travellers as it is in the heart of Kuala Lumpur. However, I felt compelled to write this review so as to hope the customer service would improve and other travellers don't have to go through what I went through.
December 29, 2013
Rated 4 out of 5 by SEEE EXECUTIVE CLUB LOUNGE
Great environment to meet up with friends & relatives
February 17, 2013
Rated 5 out of 5 by Diamondring Service of the hotel is excellent
The reception and housekeeping services is awesome.
December 29, 2012