Rated 4 out of 5 by Eva2011 Great hotel
A nice stay in the hotel, comfortable room, nice pool. We will stay here again.
December 29, 2011
Rated 5 out of 5 by cashcow Reason to fall in love again
Nothing beats the comfort the bed offers. Overall satisfying deserve 5 stars.
April 3, 2013
Rated 5 out of 5 by CH1VAS Very Good
Good condition, nice staff, delicious breakfast. Overall, strong recommended.
March 14, 2013
Rated 5 out of 5 by micko The hotel made our family stay in KL
A great hotel, with friendly helpful staff, in an excellent safe location.
August 10, 2012
Rated 5 out of 5 by ArtM Exceeds expectation
Excellent Guest Relations Staff. Memorable greeting by staff upon arrival.
October 2, 2012
Rated 5 out of 5 Nice hotel, great location
The hotel is great. Room is very comfortable. And the location is perfect.
October 9, 2012
Rated 5 out of 5 by Yusuf Excellent service
The room is very clean, good service and location is very convenient .
September 3, 2012
Rated 5 out of 5 by Seb01 Thus hotel has great employees
The front desk employees recongnise frequent guest by their last name.
September 13, 2012
Rated 5 out of 5 by victortann overall excellent
everyone i interacted with was so helpful and courteous. excellent!!!
April 24, 2013
Rated 5 out of 5 by Jacki Location was fantastic.
Looked every minute of my stay. Staff were friendly and very helpful.
January 23, 2013
Rated 5 out of 5 Hotel staffs are so nice
Nice and well train hotel staffs. I like they way they greet to me.
October 24, 2011
Rated 5 out of 5 comfortable and luxurious
Great room, spacious and heavenly bed! Breakfast was excellent too.
September 13, 2012
Rated 4 out of 5 by andy Great location
We spend the complete day sight seeing and everthing was close by.
April 8, 2013
Rated 5 out of 5 by carol Staffs are friendly and helpful
Rooms are spacious,staffs are helpful,will at stay inwestin again.
February 14, 2013
Rated 4 out of 5 by Sung The pool need to be enhanced
The pool water is too cold and too deep. not too kids-friendly.
August 12, 2013
Rated 4 out of 5 by SLtravel Great hotel
Great for business travellers. Good location and excellent staff
September 17, 2012
Rated 4 out of 5 by MYYKRO Aging room carpet.
Excellent room with great bed but the carpeting showing its age.
September 24, 2012
Rated 4 out of 5 by Desyana Good Hotel for all kind activities
Good hotel walking distance to shopping place and business area.
February 18, 2013
Rated 1 out of 5 by JTan Poor Service and Overall Experience
We wish to register our complain about Westin KL while we were staying at room 2407 from the 25/26 March 2014.
Following are the issues that occurred during our short stay:
1. Upon arrival, while waiting at 3rd floor executive club for check-in, we found your service staff unattentive and poorly trained. Our drinks arrived late and was delivered to the wrong table.
2. We ordered room service on the 25 Mar 14 night, a plate of Seafood Ho Fan and 2 glasses of fresh orange juice with 2 sets of cutlery as we were sharing.
We received our food served on a badly stained (dirtied) table cloth, only one glass of orange juice, one set of cutlery with no napkins.
3. The Room key card malfunctioned, we had difficulty in getting into our room each time. We ended having it replaced in frustration.
4. On the 26 Mar 14 morning around 10am, while my wife was sleeping in the room, a hotel personnel entered our room without any notice or ringing of bell. He entered our room and removed the room service table, and startled my wife. This is the worst thing to have happened. There is a breach in security and privacy issue that we need to address here. The question that we need to ask here is that can Westin afford for something to happen to my wife while she was sleeping when a stranger entered our room?
5. At around noon on 26 Mar 2014, we headed for Westin Café "The Living Room" for a quick lunch as we need to check out. We ordered Caesar Salad and Nasi Goreng. Not only was the food badly cooked with the rice all soggy, we were not served our salad even after our meal.
6. Upon checking out, we provided feedback to your service staff but nothing was done.
7. In additional, stationery was not available in our room.
8. We cannot located "Room Service Dinning Menu".
Please contact us, our experience this time round with Westin KL is totally unacceptable. Being a regular guest, we are very disappointed.
March 27, 2014
Rated 4 out of 5 by Edwin75 Great hotel, great staff
Beautiful lobby and room design, big room space, friendly staff
December 13, 2012
Rated 4 out of 5 by DrunkenDriller Very friendly Staff
I noted this hotel staff were very friendly and excellent.
March 23, 2013
Rated 5 out of 5 by BLMK81 It was a great stay in
prime location, very comfortable bed, excellent service..
December 27, 2012
Rated 4 out of 5 by Rick5150 Great Staff
Staff met my needs and were accommodating in every aspect
January 20, 2013
Rated 4 out of 5 by SEEE EXECUTIVE CLUB LOUNGE
Great environment to meet up with friends & relatives
February 17, 2013
Rated 5 out of 5 by Diamondring Service of the hotel is excellent
The reception and housekeeping services is awesome.
December 29, 2012
Rated 2 out of 5 by Ming Cold Shower
I had a surprise when I had to take a cold shower.
January 8, 2012
Rated 5 out of 5 by NPCH Location and Price
Excellent location, great club louge, great staff.
August 14, 2012
Rated 4 out of 5 Exceptional Hotel
Good staff, good food, wish i had more time there.
November 27, 2012
Rated 4 out of 5 by bran15 Great Staff, Excellent Location
Well trained staff. Attentive to needs of guests.
April 2, 2013
Rated 5 out of 5 by Rami Westin Kuala Lampour
I love the hotel services, facilities and staff.
May 15, 2013